Complete Basement Systems

From initial phone contact with receptionist, to the salesman (Tim) who did the consultation, we were highly impressed. The work crew volunteered to do a weekend job to rush our order, were on time, worked long and hard, and were very professional.

I have had several encounters with them over the last few years. I had water problems in my basement in spite of the sump system circling the entire space. One of the lead people came out and talked about possible solutions, noting that their sump system was not the problem. He was going to send me an estimate. I ended up having to call repeatedly to get the estimate and then it really didn't fit. It included installing their wall system into the wall that is made of stone surrounding the fireplace. This was a ridiculous idea and I went elsewhere for help. As I dealt with another problem, another representative came for annual maintenance and pointed out that the first section of the sump system is obsolete and was ruining the wainscoting above it. I ended up agreeing to have them replace it, totally at my expense in spite of warranty. It required removing everything from the walls which required contracting with someone else to pull off the wainscoting and eventually replace it. Once it was complete, it cost the full charge of Basement Solutions work and the additional cost of the contractor, so it was quite expensive. Oddly, the person who did the actual install left a jog in one corner that would have required building a false cover. The person who had recommended replacing it was able to come over and fix that problem, hopefully without future problems as a result. This spring my sump motor burnt out and the original person who didn't gave me the ridiculous estimate came to fix it. He did fine with that, but the pump cost several hundred dollars more than an apparently better quality pump would have cost at one of the big hardware stores. The warranty on the one installed is quite a bit less time than the ones I looked at in the hardware stores. The main reason I continue to use their services is that I need to use them to maintain the warranty. However, I am still unclear about what that warranty actually covers since it didn't provide any help with replacing the obsolete section or the pump. Apparently it covers it if I can verify that the system has failed in a pretty massive way due to the sump system rather than old age or something else. I have yet to figure out what this might be. Some of the service has been good and some bad, so I probably rated them higher than is earned due to giving credit to the good service.

They took care of the problem. They did what they were supposed to do. Came out when they were supposed to.

So far, so good. Very quick, hard working guys! Cleaned up after themselves. Very helpful in answering questions we had.

Crew was on time, put down protective covers over floor and carpet. They wasted no time, were courteous and quiet. Asked what time were convenient for them to start or finish work. Cleaned up all mess.

Everything was done in a professionsal manner from the first visit to quote the project to the installation. The team were very respectful and were willing to fully explain what was needed and how the installation would proceed.

Our salesperson was very professional and punctual, and when our installation date came, everything went very smoothly. They were very courteous in how they setup their job site and how they worked, even laid paper down on the driveway. I was very satisfied with the install. The install saved our basement and it has been dry since then. Fast forward 1.5 years, the ground is frozen and it starts to rain. With the ground unable to absorb the water, it started to pool near one corner of my house and washed some sand down into the cinder block foundation, into the system and clogged it up causing water and sand to come up through the system into my laundry room. I called Complete Basement Systems and even though it was their day off, Nate and Nick made the 2 hour drive through terrible weather to help me with my issue THE SAME DAY!! They were very professional and helpful and I couldn't have asked for better service. Needless to say I couldn't be happier with the level of service provided and would recommend them to anyone with basement/water issues. Thanks Complete Basement Systems.

On time, installed in time allotted and cleaned up.

Rodney Pfarr arrived and put runners down on floor from door to basement. Dug trench to outside & installed new pipe. Returned dirt to trench.

The sales person did a great job of recommending products and had previous knowledge of working in a span crete space. It took the better part of a week to get the estimate (I called and emailed to follow up - and finally received it). When I received the estimate the sales person informed me that we needed to have the foam board floor insulation installed before they would be able to install the vapor barrier. As per his request this work was completed. The date and time of install was on time and performed as described. The crew installed the PVC discharge pipe from the sump pump in a way that limited use of the area so I asked them to pipe it to the wall and out, which they did so gladly. I was very happy about there willingness. At the time of the install of the in-floor heat the Energy company (Xcel) informed me the vapor barrier needed to be installed underneath the foam board floor insulation. This was a code issue and they needed it reversed before they could install the in-floor heat. When I notified the sales person at Complete Basement Systems he told me "we have been doing it this way in Rochester, how are we supposed to know the building code in your area"...... To make matters worse, the company did not offer to fix or reverse the problem and only offered a small piece of poly - for me to cut up, remove, and reinstall the vapor barrier and foam insulation. I was very disappointed in the lack of common building code exhibited by Complete Basement Systems as well as the lack of customer service. To date - they have yet to contact me back or offer resolution. I have used this company on 3 occasions now totaling well over $20k worth of work - and I will never use them again.

Chad Neegaard and the rest of the crew from Complete Basement were exceptional to work with. They were pleasant to work with, professional, had great ideas, and went out of their way to accommodate my schedule. And, they were very neat and clean. Their work was excellent.

It seems to be working great! Our basement has been dry ever since, including after a good rainstorm.

it went very well. the workers came each day with no delays and cleaned up afterward. we felt they did a very good job and would recommend this company to others.

They were on time with work completed very well and to my satisfaction. Covered and protected everything inside and out. Everything cleaned up and finished in a timely fashion.

Every thing from the initial consultation/presentation to the completion of the job was professional. The crew was very hard working and friendly.

The crew showed up on time. They worked continuously on installing the drain tile system. The work went on till 10:30pm at night.

Three men, took three days to put in over 3,000 pounds of concrete to finish my basement walls. Good workers, did the hard work, no problems.

Mike, the sales person, came out to explain the system, he spent three hours with us and we set up the installation. Three installers, came out and did the entire installation in one day. They did a fantastic job.

Went fine. Able to work with the crew and get questions answered. Cleanup was good.

The drain tiling appears to be working fine. However, I needed them to testify to the reason of why I had to have it drain tiled. They were unable to do this for me, and said that they had other business to take care of, and kind of left me high and dry.

The technician came out and inspected our walls. He advised what needed to be done, and gave me some recommendations. We haven’t gone through with the project yet.

Estimate process went well. They were clean, used runners everywhere. Job was completed well with good workmanship in expected time frame. It has almost completely eliminated the musty smell in fall and spring from crawlspace area.

I found them on the Internet. The quality of the work was good. I would recommend them.

This company installed our drain tile and sump pump system 4-1/2 years ago and we have slept much better since then, with no problems until this month, when we had water on the rec room floor after a very hard rain. I called the company the next day, and Nate came right away. After carefully inspecting inside and out, he explained that the water was not a failure of the system but was the result of small holes around the old window that had allowed water to flow into and down the walls and out onto the floor. He also noticed that the window is directly below a juncture in the roof line where heavy rain could pour over the gutter guard in a concentrated stream onto the window well. The accuracy of his diagnosis was proven beyond a doubt a couple of days later, when we had another heavy rain (unfortunately, I had forgotten to follow his advice to lean a sheet of plywood against the house to direct water away from the window well). We had already scheduled the company to install two "SunHouse" window enclosures to replace the old window wells, and Nate recommended that we add "WellDuct" systems at the same time, to channel into the existing drain tile system any water that might get into the SunHouses. Those were installed yesterday, along with "ThermalDry" flooring in the laundry room. The SunHouses make the rec room much brighter and look much better than the old window wells. The flooring also looks great. Nate and Ben worked a long day to complete the work (they wrapped up around 8 pm on a Friday evening). Installing the SunHouses required a lot of digging on a hot day, including removal of two buckets of large rocks and two old concrete slabs. They cleaned up everything before they left. I have been very impressed with Complete Basement Systems and especially Nate. His knowledge and experience are invaluable in diagnosing basement problems and recommending solutions, and he explains everything with patience and good humor.

December 2010 I contacted Complete Basement Systems for an estimate to encapsulate my two crawl spaces. Chad and I made an appointment for December 21 @ 9:00 AM. He was on time and I showed him the two areas I wanted fixed. He took his time to explain their products and methods of installation. He then offered some ideas that would better the whole project. He prepared the estimate on the spot with his computer and printer on company forms that included all information on prices, warranties, descriptions of work to be done, Notice of Right to Cancel and a diagram of the area of the project. I thought that was very professional because when he left I had all the information in front of me and I didn't have to wait for the mail to come for the estimate. I told him this was a lot to think about but I would let him know one way or another what my decision was. He did come back three more times because of more questions and concerns I had and finalely on April 5, I signed a contract to have the work done. All through this process Chad did not put any pressure on me and he took the time to answer all my questions. On May 18 The foreman Jason and his crew of 3 arrived to to complete the project. They arrived a little late due to a car accident along their way. Jason and I went over the project and I told him I would like to observe certain steps of the project. Him and his crew put down plastic runners on the finished areas of the house they would need to use to access the basement. I pretty much stayed out of the way until Jason let me know they were doing the work that I wanted to observe. What I saw was very impressive and I am glad I chose to do it that way. They finished the project in one day which was nice for both of us. They did a real good job of cleaning up when they were finished. The only thing I would suggest the company do in the future would be to stock their work trucks with bags of Floor Sweep for clean-up. This is not a complaint but a constructive suggestion. From my first contact with Complete Basement Systems, through my meetings with Chad, ending with the completion of the project with Jason and crew I can say I am completely satisfied the work that took place. I would recommend them in the future.