SOS Appliance

Good experience quick visit since actual repair completed under warranty with another company.

The repair guy was right on time and very professional. After he examined my dishwasher, he found that it was the starter knob, and that it would cost $300 to replace (!) so he suggested that I just purchase a new one. The visit was maybe 30 minutes. I just paid for the visit, no labor or parts. I'd definitely use them again, but hopefully not for a while, since I just got a new dishwasher.

Handle on my dishwasher broke. SOS was able to send someone out the day after I called for a repair. The repair person showed up on time and was able to replace the handle the same day, although he did have to leave to get the replacement part. Handle seems to be working fine.

I would like to give them a higher rating, because the service tech was great--prompt, professional and completed repair within a couple hours (which included having to pick up a part). I have to downgrade them on responsiveness, though, because I had to call twice and leave messages before I got a call back to schedule the repair. And then the actual repair could not be scheduled until 4 days after the call. I chose to stick with them due to the Angie's List coupon. Repair service was excellent; customer service could use improvement.

I was pleased with them. I thought that the price was fine. The staff was fine.

The fridge portion of our 10-year-old Kenmore refrigerator stopped cooling a week ago, so after spending the week deciding whether to fix it or replace it, my husband and I joined Angie's List in order to find a reputable business to repair it. I called SOS Appliance this morning and they scheduled a time window of 4:00 to 6:00 pm today to stop by, so "A" for responsiveness. The company called a little after 5 pm to tell me that the repairman was at the job before mine, but that he would probably be at my house towards the end of the time window and then at 5:45 pm the repairman called to say that he would arrive in about 20 minutes. He did arrive slightly after the time window, hence the "B" or "good" rating, but I understand it's hard to determine how much time jobs earlier in the day will take when scheduling later-in-the-day appointments. He quickly diagnosed the refrigerator's problem as a non-functioning evaporator motor, quoted me a price to repair it, and asked me if I wanted to have the work done right now. Since there was a service call fee if no work was completed, I figured I might as well spend the approximately $240 to fix it now, thereby avoiding the service fee and immediately regaining my fridge space. (I've been using my 22-year-old dorm mini-fridge for the last few days!) The repairman had the fridge working again very quickly, I signed the computer receipt, and off the guy went. After he left, I realized that have have no paper copy of the receipt or any type of work order. Maybe it will be mailed to me? All in all, my experience with SOS Appliance has been excellent.

It took about 5 days for the part to come in from GE and SOS called me as soon as it was ready. The repair was completed quickly and the dishwasher is back up and running. Since this was a rental property, I was able to create an account with SOS, and have my credit card billed without having to actually go to the rental property, which was very nice. Most companies require you to pay on-site. I will use this company again in the future.

We called this company Sunday night when returning from out of town and they were out by 11am Monday morning. They replaced the defrost heater and everything is working now.

They were very helpful. I decided not to do the repairs but if I decide to do it at a later time I will definitely give them a call. I only had to pay the trip charge.

Great. Service person was late for appt but called to let me know,

We called SOS to determine why our dryer was not working properly. The technician was very knowledgeable and determine the dryer would need approximately $200-$250 repair. He was very upfront about the repair and to consider purchasing a new dryer. The technician also looked over our washer for no additional charge. We are just charged the service charge. We were very pleased with SOS's service.

Technician was able to trouble shoot the problem with the microwave. It was a blown fuse. he had to leave to go pick up the correct rating fuse. Technician had trouble with the dishwasher. When I called to setup the repair, I asked if they could fix a Fisher & PayKel drawer dishwasher. It was obvious the technician could not even figure out how to remove the drawer for inspection. He made a call and another gentleman came out to assist. It happened to be the owner which I did not know at the time. He did not even speak or identify himself when he came in. He also had trouble figuring out how to remove the drawer and began taking the dishwasher apart including remove the control panel. Their diagnosis was it was a clog water line from water hardness. When they reassembled the dishwasher, the control panel is no longer operational. By this time, the owner has already left and the technician is trying to say it was already broke. When I tried to reach the owner, the admin claims that the dishwasher control panel was damaged by the "massive" amount of water. The dishwasher was bone dry when the owner came to help fix it. To make a long story short, I was told the owner would not speak with me because he is too busy. Also, the repairs were going to be $489 so I should consider just buying a new one. When I asked to see a detail item list that added up to $489, the admin said they didn't have one. Bottom line, they did not know how to repair the dishwasher, they broke and were dishonest and try to hide in a game of phone tag and talking thru an admin. I would not run my business this way.

Dryer was not drying clothes properly. Turned out that the dryer vent was clogged up. Cleaned it out and now it works fine.

This was the second time I've had the unit repaired. The experience with SOS was much better than the first repair with a different vendor. The technician from SOS seemed knowledgeable on my specific dish washer, working quickly to resolve the issue. The unit was repaired within a single hour long service call. Scheduling was a bit difficult with a need to reschedule at least once. However the eventual service call was within the window it was scheduled. I would expect the nature of the business would make firm scheduling difficult.

A Panasonic microwave oven that I had for over 20 years had suddenly stopped working. I had SOS make an estimate since I didn't know if parts would be available. I decided to get it repaired because I was used to using this oven and didn't want to change. Also, I figured this would be environmentally friendly since I wouldn't be disposing of this applicance and saving energy to make new one. The repair was completed in a few days. I saved some time and money by taking the unit to Long Lake office instead of having it picked up. Office was not the most convenient (on 2nd floor via steps) and not easy to find. The unit was repaired and now is in good working order.

I called on a Thursday morning and she offered me a two hour time frame on the next afternoon. As it happens this was the perfect time for me. Sam called about 20 minutes before he got here, and when he arrived he removed his shoes and apologized for being a few minutes late. He analyzed the problem with the oven and explained it clearly. He told me exactly what the charge would be, went to the truck, returned with the proper part, installed it and tested the oven. Sam was neat, friendly, professional and seemed to enjoy his work. The fact that they offer a $20.00 off coupon for Angie's List members was an added bonus. I was very happy with how it went. I will certainly call SOS again!

They came out to look at my broken dishwasher, which had no power at all. The technician diagnosed a faulty switch and repaired it in about 30 minutes. It was a Whirlpool, and he made it sound like my problem wasn't unusual. The repair was quick, the dishwasher works fine. the cost was pretty high, but that's the way it goes with plumbing and applicances.

Was able to schedule appt the next day. Tech Sam was very prompt, called me ahead as agreed when scheduling, and performed the work within 20 minutes time including clean up of old lint, etc. Simple fix, not sure if price was competitive but I haven't had to get a new dryer! Very satisfied. (used $20.00 Angie's List coupon)

Chad seemed very professional. He fixed the problem in one visit. No complaints.

I called them and they were available for an appointment window the next day. The window was convenient, 6-9pm I think. The technician came and reviewed the problem, but did not have a part immediately available to complete the job. He gave a fixed quote and offered to come back the next evening to fix the problem. I accepted the quote, and he returned the next evening and fixed the problem as expected. After he had fixed the dishwasher, I also asked him about the noise level. He went back in, and cleaned out an area where some plastic and ceramic had become trapped. This did not fix the noise problem (it may have helped), but I appreciated the effort and it did not cost me anything extra.

Wonderful Experience. Would use them again in a heartbeat.Will recommend to others.You saved the day Sam!!

It was just fine. They had to replace a part to get it up and running. He was in and out in under an hour and a half, and it worked well. He got his job done and we would use him again.

Called him he arrived as scheduled same day. arrived spoke with my wife and gave a quote of $239.95. it took him 45m including the part(5303935067) Frigidaire ignitor. (cost on google shopping ranges from $30-40 dollars retail). His labor for 45 minutes was therefore $225/hour a bit steep. Fair pricing is better business, as you will get repeat business which will ultimately make up more than half of your total business. Price gouging will get this comapny nowhere fast.

Professionally executed. He was the lowest of 3 people I got quotes from. Arrived on time and professionally completed his job.

Based upon the email conversation, it was easy to determine that the repair is probably not cost-effective based upon the age of the freezer and difficulty to get parts. I wanted to submit a report as Chad was very responsive and informative. I get the impression that he respects that everybody's time is valuable and was willing to ask/answer questions rather than insist on coming out for a service call (time/$). I would not hesitate to contact Chad again for another repair need.