Pro's Tree Service

Beware! This company “operates” crews in MN, WI, and IL. Their estimate was competitive. They arrived two days after the estimate, which was great. The crew seemed unsupervised. My wife had to go out and tell them the scope of the work we contracted for. They seemed upset with the scratchy branches they were encountering in trees and bushes. Really? And they were dropping F bombs left and right. We had to inform them to grind the stump we contracted for. They also demanded a check on the spot, even though the salesperson said we could mail it in. AND, the workman asked for the check to be made out in someone’s name, not the company name. FISHY. BTW, when I asked for the invoice to be signed and marked paid in full, the workman acted surprised, turned, walked through my plantings, even though a sidewalk was 2 feet away, and did not return for 4 minutes. He had said nothing about what he was doing. He had gotten someone else to sign it. Later, a person representing herself as working for Pro Tree Service called and tried to find out what had transpired. Her caller ID was a person’s name, not the company. Her excuse for the poor, unprofessional service was that the salesperson has broken his toe. When I said she needed back up planning then, she started to lecture me about being disrespectful. These jokers market themselves with flyers on your door. Avoid them at all costs even if you have to pay a little more. In this case, “you get what you pay for” could not have been truer.

In addition to the work listed above, according to the agreed to and written bill of work, they were also supposed to remove brush pileS, trim two additional bushes, cut to fireplace size and stack the fireplace size wood from the oak in a central location and clean up all the debris. They got started late in the day, as it was getting dark and had begun to rain, the lead, Will, asked for the check and promised to be back the next day to finish up. Unfortunately, I wrote the check for the full $2000 amount and gave it to him (lesson learned). They didn't come back. I have left voice mail messages, sent text messages and talked to Will several times on the phone. Each time Will had a reason why they couldn't finish the job that day, e.g., they weren't in the area, they had a a big job they had to finish, they needed to get other work done because the 'boss' had them on a quota basis and wanted as many jobs done as possible, etc. The last time I talked to Will on the phone he said we'd gotten a really good deal on the work they had done because he'd given us a big discount. I presume this was their rationalization for not returning and completing the work they had contracted to do and for which they were paid. I had to have another person cut the oak wood into fireplace size and then stack it all in one single location. My wife and I cleaned up the yard of all the debris that had been left, including limbs that had fallen out of the trees they had trimmed. These we added to one of the brush piles Will and his crew were supposed to have come back and picked up. I have a number of other oaks that need to be trimmed now that winter has arrived, I'll definitely not call on Pros/Pro Tree Service for help.

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The workers came and cut down one tree and then disposed of the branches. Then they offered to cut down another tree at a reduced price. I agreed, and they cut that down and disposed of the branches.

Pro Tree Service was trimming trees at my neighbors so I went over and asked if they would do mine too. The supervisor came with me to look at the work which we discussed and said they would do it for $200.00. I then asked if they had a stump grinder. The supervisor said they would have one tomorrow and that charge would be $25.00. I gave the go ahead to do the work. A 3 man crew started trimming the front yard tree. After about 10 minutes they started to clean up. One of the men came to the door and asked for payment. Since it was late in the day and they said they would have the stump grinder tomorrow I wrote a check for $225.00 ($200 for the trimming and $25 for the stump grinding). They left and never returned. I have called their office in St. Cloud 6 times and left messages. They never called. I reported this incident to the Better Business Bureau and they had no luck getting a hold of them either. I would never recommend this company.