Aero Drapery & Blind

It took nearly 9 months from start to finish. The first material I selected really wasn't really good materials, so they had to re-make them. I had to pick out new fabric. With the new drapes, they didn't use the pleat style that I had selected. But they're nice enough, so I didn't send them back. They were very professional and apologetic for the problems. Will Bathke was very helpful and professional. He's the general manager.

THE PEOPLE IN THE STORE WERE VERY HELPFUL IN SHOWING ME THE OPTIONS AND POSSIBILITIES SO I COULD MAKE A GOOD DECISION ON WHAT TO GET. THE MEASURER WAS ALSO VERY GOOD. HAD A GREAT SUGGESTION FOR ONE TOUGH TO HANDLE WINDOW SITUATION. THE INSTALLER WAS QUICK, BUT DINGED MY WALL DURING THE INSTALLATION. AND DID NOT TELL ME. SINCE ONE BLIND HAD A BROKEN PART, THEY NEEDED TO SCHEDULE A RETURN TRIP TO REPAIR THAT. THAT INSTALLER DID NOT EVEN HAVE HIS OWN LADDER! TRYING TO GET A HOLD OF PEOPLE TO SCHEDULE THE MEASUREMENT AND TWO INSTALLATIONS WAS VERY DIFFICULT. THEY NEVER PICK UP THE PHONE AND I WOULD END UP PLAYING TOO MUCH PHONE TAG.

KELLY DID A GREAT JOB IN HELPING MY WIFE IN CHOOSING WINDOW TREATMENTS. THE INSTALLER DID A GREAT JOB AND WE ALL WERE PLEASED WITH THE RESULTS. WE USED THIS COMPANY 20 YEARS AGO AND HAD A GOOD EXPERIENCE WITH THEM THEN.

PROMPT RESPONSE TO OUR INQUIRY AND IN-HOME CONSULTATION WAS SCHEDULED VERY QUICKLY. EXPERT CONSULTATION HELPED US SELECT THE RIGHT TYPES OF BLINDS, FABRICS AND COLORS. EXCELLENT WORKMANSHIP IN INSTALLATION. THEY ALL LOOK TERRIFIC AND THERE WAS NEVER A PROBLEM ALONG THE WAY.

THE SHADES TOOK LONGER THAN EXPECTED TO ARRIVE. WHEN THEY ARRIVED, THEY HAD THE WRONG PULL MECHANISMS. AERO WAS QUITE RESPONSIVE ABOUT COMING BACK AND REMOVING THEM TO BE REWORKED, BUT IT TOOK TWO WEEKS TO GET THEM BACK. IN THE MEAN TIME, WE HAD PAPER SHADES THEY PROVIDED HANGING IN OUR WINDOW. THE SHADES WITH THE CORRECT MECHANISMS WERE INSTALLED FOR ABOUT ONE MONTH WHEN THE INTERNAL CORD ON ONE OF THE SHADES BROKE. AERO CAME BACK TO FIX THAT PROMPTLY. SINCE THEN (ABOUT THREE MONTHS) EVERYTHING IS WORKING FINE, BUT WE'RE KEEPING OUR FINGERS CROSSED. (THIS IS LESS A COMMENT ABOUT AERO THAN HUNTER DOUGLAS.)

EVERYTHING WENT SMOOTHLY. THE REPRESENTATIVE WAS PUNCTUAL. WE TALKED ABOUT WHAT WAS THE BEST CHOICE FOR A PERSON WITH ALLERGIES, AND WE LOOKED AT MANY SAMPLES. THE BLINDS WERE INSTALLED ON SCHEDULE, AND THE QUALITY IS QUITE GOOD.

GREAT SERVICE BY KELLY - ON TIME, FRIENDLY, FOLLOW UP CALL TO SEE IF BLINDS WERE OK AFTER INSTALLATION. INSTALLER WAS FRIENDLY, PROMPT, DID GREAT JOB.

ORIGINALLY WE WORKED WITH AERO FOR NEW WINDOW BLINDS. THE BLINDS ARE GREAT. HOWEVER, THE REAL SERVICE WAS WITH AN OLDER VERTICAL BLIND WHICH WAS NO LONGER FUNCTIONAL. THE DECORATOR, MARY YOUNG, PROVED TO BE AN EXCELLENT ADVOCATE AND TROUBLESHOOTER UNTIL THE PROBLEMS WERE SOLVED. WE WERE DELIGHTED WITH MARY'S LEVEL OF CUSTOMER SERVICE AND VERY SATISFIED WITH THE PRODUCTS.

WORK WAS COMPLETED WITHIN 2 HOURS. HE WORKED SPEEDILY AND EFFICIENTLY. HE WAS PUNCTUAL AND PROFESSIONAL.

WENT TO STORE IN LITTLE CANADA WITH WINDOW MEASUREMENTS AND PICTURES. WILL SHOWED US DIFFERENT BLIND OPTIONS,AND ALSO GAVE US AN ESTIMATE. MARY CAME OUT AND MEASURED THE WINDOWS AND GAVE US A PRICE. SHE WAS NICE TO WORK WITH. THREE WEEKS LATER, PAUL CAME OUT TO INSTALL THE BLINDS. HE DID A VERY GOOD JOB. HE HAD TO REORDER A VALANCE FOR THE LIVING ROOM, AS IT WAS TOO SHORT. THREE WEEKS LATER, HE CAME OUT AND INSTALLED THE NEW VALENCE.

ORDER WAS PLACED 11-13-04, BLINDS READY 12-23-04, BLINDS CAME AND HALF WERE THE WRONG SIZE. THEN 2 WINDOW VALENCES WERE INCOMPLETE. FINALLY DONE 3/18/05. NO REAL EFFORT TO APOLOGIZE FOR MULTIPLE PROBLEMS THAT WERE UNEXPLAINED, STATING "THESE THINGS HAPPEN."

FANTASTIC! WORKING WITH WILL BATHKE AND AERO BLINDS HAS BEEN A PLEASURE. WILL HAS ALWAYS BEEN POLITE, PROMPT AND REASONABLY PRICED. WE HAVE ESPECIALLY APPRECIATED HIS PATIENCE AND EXPERTISE.

THIS IS MY SECOND PURCHASE FROM AERO; THE BLINDS LOOK GREAT. THERE WAS A PROBLEM WITH THE INSTALLATION (TWO BLINDS WEREN'T HANGING STRAIGHT), BUT AERO RESOLVED THE PROBLEM PROMPTLY. GREAT PRODUCT AND SERVICE. NANCY WAS THOROUGH IN MEASURING AND EXPLAINING OPTIONS THAT WOULD WORK WITH MY WINDOWS. QUALITY INSTALLATION. EVERYTHING ARRIVED AS ORDERED. LATER, IN TAKING THE ROLLER SHADES DOWN FOR A PAINTING PROJECT, SOMEHOW I MESSED UP THE CORDS AND THE SHADES DIDN'T WORK PROPERLY. I WAS WORRIED THAT THERE WOULD BE A CHARGE FOR A SERVICE CALL, BUT AERO HAD SOMEONE OUT WITHIN THE WEEK (FOR FREE). HE FIXED UP MY BLINDS IN MINUTES AND SHOWED ME HOW TO AVOID TROUBLE IN THE FUTURE. GREAT SERVICE.

THE REP PROVIDED SEVERAL MINI-BLIND SAMPLES AND POLITELY SUGGESTED SEVERAL OPTIONS FOR COLORS AND MATERIAL (HIGH-QUALITY ALUMINUM).

THEY WERE PLEASANT, PUNCTUAL AND THEIR PRODUCTS WERE VERY COMPETITIVELY PRICED. THEY SHOW SAMPLES IN THE HOME, SO IT IS MUCH EASIER TO SEE WHAT THE FINAL PRODUCT WILL LOOK LIKE, YET THEIR PRICES WERE VERY COMPARABLE TO WHAT WE COULD FIND IN DEPARTMENT STORES OR ONLINE.

THIS WAS MY FIRST EXPERIENCE WITH AERO DRAPERY AND THEY PROVIDED A PRODUCT AND SERVICE THAT I WAS REASONABLY SATISFIED WITH. I MENTIONED THAT I WAS AN ANGIE'S MEMBER AND RECEIVED FREE INSTALLATION. HOWEVER, I WAS DISAPPOINTED THAT I HAD PAID $25.00 FOR THE REMOVAL OF THE OLD WINDOW TREATMENTS, I HAD ASSUMED THAT IT WOULD INCLUDE REMOVAL, PATCHING OF HOLES, AND DISPOSAL (BY AERO DRAPERY), IT DIDN'T. THERE WAS GLUE FROM THE OLD CURTAIN THAT WAS BY THE DOOR, THE INSTALLER DIDN'T CLEAN IT OFF, I HAD TO. THE BLINDS ARE BY HUNTER DOUGLAS AND THEY ARE BEAUTIFUL. THE INSTALLER WAS VERY COURTEOUS, FRIENDLY AND QUICK WITH THE INSTALLATION. LUCKILY, THE HOLES WERE COVERED BY THE NEW BLINDS. HE MOVED THE VERTICALS (FROM THE LOWER LEVEL) TO THE GARAGE WHEN I ASKED HIM TO AND I CLEANED UP THE REST. OVERALL, I WOULD CONSIDER PURCHASING FROM THEM AGAIN NOW THAT I KNOW WHAT TO BE PREPARED FOR. I'LL SAVE MYSELF EVEN MORE BY TAKING DOWN ANY OLD WINDOW TREATMENTS MYSELF.

KELLY AND PAUL WERE GREAT TO WORK WITH! ONE OF OUR BLINDS WAS TOO SHORT AND THEY REMEDIED THE PROBLEM RIGHT AWAY. WE ARE NOW WORKING WITH KELLY ON TREATMENTS FOR OUR LOWER LEVEL.

OVERALL I AM PLEASED WITH MY DRAPES. THE HELP WITH THE DESIGN WAS GOOD. THE FIRST ESTIMATE I RECEIVED, WHICH WAS DONE AT THE TIME OF THE DESIGN, WAS WAY TOO LOW. THE DRAPES HAD TO BE RE-INSTALLED TO GET THEM RIGHT. BUT THEY WORKED WITH ME UNTIL I WAS SATISFIED. I REALLY LIKE THE END PRODUCT.

WE HAD USED AERO DRAPERY BEFORE AND REPLACED ALL THE BLINDS THEY MADE FOR US 20 YEARS AGO. THEY WERE STILL IN GOOD WORKING ORDER, BUT WE REDECORATED AND WANTED NEW. WE HAD A GOOD EXPERIENCE BOTH TIMES AND THEY CAME WITH MANY IDEAS TO SHARE. WE WERE IN NO HURRY TO GET THE BLINDS BECAUSE WE WERE PAINTING, BUT THEY FINISHED THE ORDER IN LESS THAN TWO WEEKS. INSTALLATION TOOK LESS THAN 30 MINUTES. EVERYONE WAS WONDERFUL TO WORK WITH AT THIS COMPANY.

I SHOPPED AROUND AND COMPARED AND THEY WERE JUST A TAD BIT MORE EXPENSIVE BUT THEY HAD EVERYTHING I NEEDED RIGHT THEN AND THERE AND SINCE I WAS ON A BIT OF A TIME CRUNCH I WENT WITH THEM AND THEY WERE SIMPLY OUTSTANDING.

SCHEDULED AN APPOINTMENT. TO HAVE SOMEONE COME OUT FOR IN-HOME ESTIMATE. WAS VERY TIMELY. REP(MARY) WAS ON TIME, PLEASANT AND KNOWLEDGEABLE. BLINDS CAME IN AHEAD OF TIME & HAD SOMEONE OUT TO INSTALL THEM QUICKLY. INSTALLER VERY CONSCIENTIOUS ALSO.

THE QUALITY OF THE BLINDS AND THE INSTALLATION WAS VERY GOOD. I COMPARED PRICES WITH 2 OTHER COMPANIES AND AERO WAS VERY COMPETITIVE. I WORKED WITH KELLY AT AERO AND SHE WAS HELPFUL WITH SUGGESTIONS, BUT NOT ALWAYS TIMELY WITH RETURN PHONE CALLS. THEY MISCUT THE VERTICAL BLINDS AND WE HAD TO WAIT AN EXTRA 2 WEEKS FOR THEM TO BE INSTALLED. OVERALL, I WOULD CONSIDER THEM IN THE FUTURE. I WOULD HIGHLY RECOMMEND THAT YOU SHOP AROUND TO VARIOUS PLACES AND ASK FOR DISCOUNTS!!

MY SALES REP OFFERED HELPFUL AND HONEST OPINIONS WHEN I WAS OVERWHELMED DURING THE DECISION MAKING PROCESS. MY INSTALLER WAS FRIENDLY, EFFICIENT, AND ARRIVED ON TIME. WHEN WE REALIZED THERE WAS A MINOR ORDERING MIXUP, HE QUICKLY GOT THE RIGHT PEOPLE ON THE PHONE TO TAKE CARE OF IT. I DEFINITELY RECOMMEND THIS TEAM.

THESE PEOPLE WERE PRETTY INCREDIBLE. WIL AND NANCY DESIGNED AND ORDERED OUR 4 BLINDS (ALL OVERSIZE) ON A RUSH BASIS FROM THE FACTORY. JOHN CALLED SHORTLY AFTER THE ORDER WAS PLACED TO MAKE ARRANGEMENTS TO INSTALL BLINDS TWO DAYS AFTER THEY WERE SCHEDULED TO ARRIVE. LIKE CLOCKWORK, THE BLINDS ARRIVED, JOHN ARRIVED TO INSTALL, AND THEY WORK LIKE A DREAM. EACH HAS BATTERY OPERATED POWER RISE UNITS THAT OPERATE WITH A HAND HELD REMOTE CONTROL. AND, AERO WAS LESS EXPENSIVE THAN TWO OTHER DEALERS WHO ALSO COULDN'T PROMISE AS FAST A DELIVERY. HIGHLY RECOMMENDED.

QUALITY WAS EXCELLENT. I HAD A TOILE PATTERN THAT HAD TO BE MATCHED CAREFULLY ON CORNICE AND SOFA -- QUALITY WORK. REUPHOLSTERING IS SUBCONTRACTED.