Kevin Norwood

We were interested in selling quickly as we were relocating. We took our own pictures of the home to allow it to get listed quickly, using them temporarily until professional pictures could be taken. It took Kevin 10 days to get our home listed, which pushed us up against a holiday weekend, a poor time to put a home on the market and cost us nearly two weeks of selling time. We had to request against his objections that he do an open house for brokers. We had to demand that he schedule open houses. He failed to have the home brochures to the home for the first week of showings or the first open house. Prior to the sale he suggested that we have the roof inspected for possible replacement. He suggested and coordinated the roofer which he stated he had a long relationship with. He coordinated the scheduling with the roofer and even delivered the roofer's offer to us in person. The roofer turned out to be unlicensed and uninsured. We researched and found that the roofers license had been revoked by the state in 2002. Yet, Kevin still proceeded to promote and coordinate his services to us. In hind site, we wish we would not have trusted our Realtor. But, unfortunately we did. We know better now, and will never trust a recommendation for anything in the future and will do our own research. The result of that roofing debacle cost us thousands of dollars due to damage caused by the roofer, and nearly cost us the sale of our home. Due to Kevin's inability to market the home for sale, and our desire to sell quickly, we dropped the price below market value to get it sold, giving up thousands in the process. He received a counter offer at one point in the process and DID NOT CALL US! We had to call him looking for an update on the sale and only hours after he had received the counter offer did we hear about it. He absolutely refused to follow up with a Realtor whose client indicated interest in providing a competitive offer to our first offer before we had a signed agreement. We followed up ourselves and procured the competitive offer which in the end, saved the sale of the house. Despite his direct responsibility for the thousands of dollars in damage caused by the roofer, his refusal to act in our best interest in procuring competitive offers, and his general laziness and lack of ability to market a home beyond listing it in the MLS system, Kevin refused to agree to take a 0.007 reduction in his commission to help offset our costs and losses. In our dealings with him Kevin showed no integrity in willingness to stand up for the damage and losses he was directly responsible for. Edina Realty also failed in the same manner, refusing to support us in any way after their Realtor put us in the position that he did. Kevin was non responsive, failing in one of the key areas for a Realtor, acting quickly. We would strongly suggest that no one ever work with Kevin Norwood if you are interested in value in the service of selling your home. In hind site, we wish we would have sold our home ourselves. For $499 we could have obtained an on line MLS listing, showing scheduling system on line, professional photos and brochures, listings on all of the other major online realty sites (Yahoo, Facebook, Google, Trulia, Zillow, etc.) and sold our home ourselves. We would have saved $15,000 in realty costs, and likely sold our home for thousands more.