COUNTRY CARPETS INC

The process took a week because they needed to coordinate with another contractor who was going to be ripping up the old carpet and sealing the concrete prior to new pad and carpet being placed. The first day was the kitchen and bathroom floors. There was a miscommunication when the carpets were ordered, as I mentioned that when they removed the old toilet I had a new one ready to put in its place. So if they could coordinate the plumber, I would cover. That part got missed. The guys did manage to find a plumber to come out on short notice, who was really nice, and he even removed my old toilet for me. Extremely thankful for that! The following days were just coordinating with the other contractor who pulled up carpet in existing rooms, treating the floor, and then they would lay new carpet. I did call to tell them that I was concerned with the seams in the kitchen. My feet would keep catching on something, and on one it didn't quite look sealed right. They came out next day, tried to reassure me that it was excess glue, and that it would rub down over time. He even picked at some of it. To this day I'm not happy with the seal by the stove, it doesn't look right. It's very obvious. I was told that the seals would not be that noticeable.

Excellent service and customer contact throughout process. In-store service answered all questions, installation happened exactly when scheduled, and we received numerous calls from the store during the process to guarantee that we were happy with what was happening. Installers were conscientious and careful with excellent clean-up at the conclusion of the project. There was a slight defect in the product and they backed up their 'satisfaction guarantee' immediately. Highly recommend them for any size project.

I Closed on my house on Friday afternoon and they were able to come out and tear out and install the two bedrooms Friday afternoon. Then they returned on Monday to finish the dinning room, hallway and living room.

We called them to set up an appointment because a 6 year old carpet was starting to show bulging along the edges where the carpet met tile and along walls as it started to separate from the tacks. They agreed to come out in the morning two days later. The day before they called and asked if they could move up the appointment 30 minutes, which we agreed to. We had the carpet cleared off before they arrived, so there was no moving to be done. Two guys showed up at the appointed time and stretched and trimmed the carpet. When they were done, they walked the carpet and checked it, then vacuumed the carpet to remove the trimmings (and they got most of them). They were very quick about the job but they did not seem rushed. They were done in 30 minutes.