LAWNS R US

We hired Lawns Are Us in August of 2018 (AKA Lawns-r-us and TCS, they have to do business under several names due to poor business practices). They came in with a competitive bid and tons of promises. Said it should only take 12 working days to do the job. We knew it was going to take more than that, but willing to move forward. The first week went relatively smooth other than the payments. They demanded to be paid upfront and every 3 days. The problem with this, is once they have their money, they have zero motivation to return to the job. Morgan said they had to quick do another job that would take 2 days tops....21 days later I was screaming at him to return. No apologies, and only false promises throughout the 3 weeks, "we'll be there tomorrow" and never shows. While they were away, it rained significantly and with our project left open, the water got under our pool and floated our pool liner (of which they accepted 0 responsibility for). Then came our pavilion. They didn't measure their footings for it correctly and it wasn't square. We incurred an additional $2500 from the builder to custom cut the entire pavilion. Morgan accepted the fact they screwed up, but in no way was going to cover any of the extra costs. His son Mark who is "In charge" couldn't have been worse to deal with. Refused to admit he screwed it up, even when his own builder told him it was screwed up. By this time it was early November and winter was here. They were only 75% done with our project, but fully paid for all of their work done. Morgan assured me that we were the first on the list in the spring. Spring came and nothing but broken promises, said they were coming for a month and never showed up. They left our whole side yard mud, a huge pile of rock, dirt and garbage in our front yard that we stared at for 6 months. They screwed up our outdoor kitchen (Again Mark can't read a tape measure), the openings for the grills were off and the entire bar was not square nor level. When we got real contractors out to finish it, their quote was "Whoever did this work shouldn't be installing bird baths, much less backyards." When the real contractors went to plant shrubs, we discovered, Lawns-R-Us threw rock and poly over an old rock bed. Now we have to dig it all out by hand and bring dirt in by hand. Finally the icing on the cake, we went to turn on the irrigation they installed and 1 of the old zones won't turn on, and everything they did in our backyard had to be re-done by professionals. They installed the drip lines ON THE OTHER SIDE OF OUR FENCE! And where there was no fence, they put the drip lines tight against the concrete. Last time I checked, concrete doesn't need water to survive, plants do. When any of this is brought to their attention, Mark becomes the worst person to deal with. He tries to tell you how difficult you are, he should flipping burgers, not landscaping. Zero customer service, and just a horrible person. When you pay $80k for a hack job that wasn't finished, you get upset. So to recap: -Screwed up our pavilion $2500 additional -Screwed up grill openings, have to live with it -Screwed up bar level $1200 additional -Pool liner floated $1000 additional -Quoted a countertop that wasn't available, next option was additional $2500 -Underbid loads of dirt removed (by 25 truckloads!) additional $5500 -Bar not square, just going to have to live with it off by 4" -Drains settled $250 additional to fix -Screwed up irrigation $1500 additional to fix -Screwed up shrub beds $1000 to fix -Put capstone on upside down $500 to fix -Put end piece of capstone in the middle $200 fix -Everything along the way was nickel and dimed, he wouldn't pickup a softball size piece of concrete left behind with trying to stick it to you. Out of all the contractors I've had at my home or business, they are hands down, THE WORST! And they charge and act like they are a premier landscape company, but couldn't be further from it. Learn from my mistakes and don't ever let these guys touch your project, YOU WILL REGRET IT!

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The rock wall work was well done. We had trouuble with the hydro seeding taking hold. We also had significant washing on both sides of the house. Lawns R Us gave us a bid for putting an underground drain on the west side of the house but the price was so high we opted to just try landscape seed blankets again. We paid 50% of the drain job as a downpayment before changing our mind. To date, we have not recieved a refund of the balance of what we paid and the value of the work they performed. The grass has not taken in our back yard. We have re seeded one ourselves, and have just hired another contractor to reseed this spring.

TERRIBLE EXPERIENCE FROM BEGINNING TO END. COMPANY MADE ALL KINDS OF PROMISES TO GET THE BUSINESS. THEY CHARGED OUR CREDIT CARD TWICE FOR THE 50% DEPOSIT AND THEN DIDN'T PERFORM ANY WORK FOR OVER TWO WEEKS. THEY WOULDN'T REVERSE CHARGES FOR THE OVER-BILLING. THEY PROMISED TO DO THE WORK IN A FEW DAYS...AND THEN KEPT PUSHING IT OFF. WE NEVER SAW ANY KIND OF FOREMAN - WE HAD TO SUPERVISE WORKERS. LAWNS R US LIED ABOUT THE SERVICES THEY WOULD PROVIDE..THEY PROMISED TO RE-SPRAY AND FILL IN WASH-OUT IMMEDIATELY SO WE WOULDN'T LOOSE OUR TOPSOIL - BUT DIDN'T FOR OVER THREE WEEKS. THEY CHARGED US MORE THEN THE QUOTE AND FOR SERVICES THEY DIDN'T PERFORM, INCLUDING A $100 CHARGE FOR REMOVING A LENGTH OF SILT FENCE. THEY SAID THEY WOULD SPRAY OUT THE SPRINKLERS IN THE FALL - BUT NOW WANT $80 TO DO IT. OUR LAWN LOOKS TERRIBLE AND WE WILL HAVE TO SOD PART OF IT IN THE SPRING. THE COMPANY IS VERY DISORGANIZED, STAFF MEMBER WERE VERY RUDE AND EVEN THREATENING. I WOULD NEVER USE AGAIN!!

NONE OF PROBLEMS CITED WERE REPAIRED. MESSAGE FROM LRU 10/26 THAT ALL WORK WAS DONE, PLEASE SEND CHECK. RESPONDED 10/29 NOTHING HAD BEEN DONE EXCEPT FERTILIZING. LEFT MESSAGE INVITING LRU TO WALK YARD W/ME SO WE COULD RESOLVE. NEVER A RESPONSE. 11/6 OUR NANNY SAID SOMEONE WAS WALKING IN THE BACK YARD BUT NO ONE CAME TO DOOR TO DISCUSS. FAXED LRU 11/9 TO CONFIRM INTENTIONS TO FINISH JOB. RECEIVED NO RESPONSE. FAXED ON 11/18 DEMANDING A REFUND. REPORT TO AUTHORITIES IF NO REFUND BY 11/23. 11/20 MR. LLOYD CALLED, BLAMED ME FOR PROBLEMS FOR GETTING UPSET AT HIS NOT SHOWING UP WHEN PROMISED. HE AGREED THE YARD WAS TOO WET WHEN THEY DID THE JOB. OFFERED TO FIX THE LAWN NEXT SPRING . CONSIDERED OFFER. OKAY IF 1/2 DEPOSIT RETURNED AS SECURITY AGAINST NO SHOW. NO RESPONSE TO PHONE MESSAGE AND FAX. HAVE ALL DOCUMENTATION AND YARD PHOTOS TO SUPPORT CLAIM.