American Energy Systems, Inc

American Energy Sys. does not have any field techs for installation or support. Contacted two Magnum dealers. Neither had not dealt with pellet furnaces, only stoves. They did not know how to install or adjust pressurization of furnace. Called Duane (tech guy) and custormer service for help/advice. Was told to find any HVAC serviceman. Now tell me if their own dealers can't figure it out how in Gods name can any HVAC guy know. Anyway, I did hired and pay four different HVAC men and the furnace is still not in use. Todays date March 8 2013. I just had to give up because I ran out of money. It would have saved a ton of cash to just get my natural gas furnace going, which I did at $987.00! There another expense! The only decent service is from Rob, the shipping guy. He will go above and beyond to try to help in any way. Unfortunately he does not have the training of how the furnace works. I myself am in a service business and would NEVER treat my clients in the manner I have been treated. American Energy Systems has the utmost poorest product backing and customer service I have EVER dealt with. They will all talk to you nice on the phone, but don't expect anything more after they get your money. Through some investigation I was able to talk to two other people that purchased these furnaces. They to ran into the exact same issues that I did. Looking forward to American Energies lame reply to this review.

for anyone interested in buying a pellet burner DON'T BUY a Magnum countryside. I have had mine for a few years now and EVERY year I have had to put $200-$300 dollars into it just to get it to work, 2 auger moters, and auger, and now the motor on the pellet stirrer has stopped, and was told it would be $333. to get it fixed. I bought the darn thing to save money but have had to put more money tinto the stove than I would have saved just burning propane!