Short review - they were awesome. Huge selection at their store and knowledgeable personnel to answer all your questions. Quality product, nicely installed. Would use them again.
Description of Work: Carpet entire basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Chad H.
04/2014
5.0
carpet installation
+ -1 more
They were awesome and the installment was beautiful.
Description of Work: They installed carpet in a room and they have been holding a carpet for me since last summer until I am ready to install it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marilyn J.
01/2014
5.0
carpet installation
+ -1 more
I'm very happy with the carpet and flooring. There was an unavoidable delay in getting my living room and dining room carpeting installed, because the carpet color and style I originally selected was on back order. However, the salesman, Mark, was very helpful, and I selected another color and style, which he sold to me for the same price. In fact, I am very happy with the alternate color and style. Mark kept me up-to-date all the way, with phone calls and emails. I would recommend Hopkins Carpet One to anyone looking for flooring and carpeting.
Description of Work: Installed carpet and baseboards in den and living room/dining room. Also installed flooring in kitchen and hallway.
I was very happy with the excellent service provided. They did exactly what I wanted and the carpets have never looked better.
Description of Work: Soiled carpet cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Natalie R.
04/2013
5.0
carpet installation
+ -1 more
Ann worked with us to find the carpet that met our needs in terms of appearance, value and cost. She supervised installation and made adjustments when we requested them. She stayed in touch throughout, and everything was done on time.
Description of Work: Ann went above and beyond in every way. This is a full-service experience.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Kristin S.
04/2013
5.0
carpet installation
+ -1 more
They were friendly and their estimate was not that high.
Description of Work: I used Hopkins Tile & Carpet Company to do a carpet repair.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$125
Margaret G.
07/2011
3.0
carpet installation
+ -1 more
We are looking for new carpet so we went to Hopkins Tile & Carpet based on Angie's list recommendations. The store seemed poorly organized. The salesman did not seem to grasp what we were looking for. The prices are not marked on the samples so every time we asked about any particular carpet he had to go back to the office to look up the cost. He did not seem as well informed as the salesmen in other stores we have been to. We could have overlooked these negatives had we found what we were looking for but we did not.
Description of Work: No services performed.
Rating Category
Rating out of 5
professionalism
3.0
Bruce W.
03/2011
5.0
carpet installation
+ -1 more
I was very happy with them. It’s a small company. It’s been around for a long time. The guy at the store told me that they’ve been here for fifty years. It’s like a second generation of family business I guess. They are very good. The guy who installed it for us is an independent contractor. I have no idea what his name is, but he does excellent work. We’ve been very pleased with their carpets. When I call them to come at a particular time, they are there at that time. That’s how good they are. They are very co-operative and very approachable. You’re not dealing with just any store. I went in and I think the lady that was there, is the daughter of the guy who started the company; and there was one other clerk as well. There were only two people in the store. We went in and picked up these samples. When you call up, you get her. It’s a small family run company, and not everybody that works there is family. This installer that they use is just unbelievably good. He did a stairway for us and he did the carpeting down here. It was just gorgeous. We were very pleased. My wife and I like the kind of business where you deal with people who enquire about you. We had a bunch of water damage and gutter problems and we’ve had them fix it for us. The cats dirty our rugs and it smells. When the carpet gets wet, it stinks up the whole house. My wife and daughters said we have got to get rid of the carpets out of there, which we did. So they came and put this carpet down, the one in the basement. When we wanted to do the whole remainder of the basement, the old carpet was beginning to really fray and trip over the joints. My wife said that we needed to go back to carpet city. They were great and their work was so good. So we had two different jobs. I don’t know how much we spent on the first one, but the second one was a little higher. I would use their services again in the future.
Description of Work: I used Hopkins Tile & Carpet Co Inc. We went to them and they gave us a pile of samples. We brought it home and put them on the floor. We had the basement recovered. He was just here doing the last room that we had done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Sara B.
01/2011
5.0
carpet installation
+ -1 more
Great
Description of Work: We decided against carpeting, so no service was performed, but we were very impressed with the professionalism of the staff.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Janet C.
12/2010
5.0
carpet installation
+ -1 more
They were excellent. When I contacted them and advised the job, they came over, quoted the job and showed me samples. They then commenced the job and completed in 6 hours. They were fabulous. The furniture was moved by them. After the job they cleaned the place and replaced he furniture. They were punctual and the job was done as contracted. I liked their services a lot and will continue to use them in future.
Description of Work: I used the services of Hopkins Tile & Carpet Co Inc. for basement carpeting installation, about a month ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
BARBARA S.
04/2010
5.0
carpet installation
+ -1 more
Hopkins Tile and Carpet (dba Carpet City - Hopkins) was recommended to me by a business acquaintance. Lori and Bev were very knowledgable and spent the time necessary to help me select a number of samples to try in my home. After I selected one, the order was placed and installation scheduled about two weeks out. Dan and Don were the installers and did a terrific job. They removed the old carpet and pad, cleaned up a lot of debris that the original carpet had been installed over when the house was built, and nailed down some squeaks in the floor. They were punctual and very professional and did a much better job in the doorway transitions than had been done before. Overall, this was an excellent experience.
Description of Work: Removed old carpet and pad and installed new in my living room and dining room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Clyde S.
07/2008
5.0
carpet installation
+ -1 more
I can't remember how much it cost as my husband took care of that, but I would say they are very reasonable. This company bends over backwards for you. I have used them before and will use them again. The staff is helpful. It is mainly women in the sales part and they work with you because they know what carpet goes through in different areas of the house and they make suggestions to what will work the best or what won't work. They know their products and aren't just trying to sell you one certain type of carpet.
Description of Work: We purchased carpet from them for a sunroom and they installed it.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
HEIDI N.
10/2006
5.0
flooring contractor
+ -1 more
I wanted to use a local company, and they had previously installed my kitchen(galley size)/eating area vinyl flooring for about $850.00. I wanted the rest of my house done. I didn't have any work done this time around.
Description of Work: I have gone in several times to look at flooring other than carpet and high end ceramic tile. The two sales ladies were very helpful and very kind every time I went in there. It takes me awhile to think of what I wanted, and then when the first estimate was too high, I went back and they lowered it with a different vinyl flooring. Estimate was from $6000 down to $4500. I have a small condo, and still don't want to pay this much(my own fault;I should've made a budget ahead of time and let them know it too). I loved their estimator guy(in his 50's) and very knowledgeable. I wanted Pergo type flooring and he said it would be very costly, because I had uneven floors. The estimator was one time and friendly and had the estimate set up the next day.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
MILES P.
10/2004
2.0
carpet installation, ceramic tile
+ 0 more
THE PROJECT WAS POORLY MANAGED AND COMMUNICATION WITH US ON PROGRESS AND PLANS FOR SUCCESSFUL COMPLETION WERE TERSE AND BOARDING ON RUDE. THE TWO DAY PROJECT TOOK FIVE TO COMPLETE AND REQUIRED THE EFFORTS OF TWO SEPARATE TILE LAYERS AS THE FIRST JUST DIDN'T SHOW UP AFTER THE SECOND DAY.
Description of Work: CARPET AND TILE INSTALLED IN BASEMENT.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$3,500
JULI S.
05/2003
5.0
carpet installation
+ -1 more
PRICES IS DONE DIFFERENTLY THAN THE CHAINS: I.E. TAXES ITEMIZED. GREAT SELECTION OF LARGE REMNANTS - WHICH IS HOW YOU CAN REALLY SAVE ON THE PRICE OF CARPETING.
Description of Work: HOPKINS TILE AND CARPET INSTALLED NEW CARPETING IN OUR ENTIRE HOME.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Ceramic Tile
FAQ
Hopkins Tile & Carpet Co Inc is currently rated 4.8 overall out of 5.
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Hopkins Tile & Carpet Co Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Hopkins Tile & Carpet Co Inc does not offer free project estimates.
No, Hopkins Tile & Carpet Co Inc does not offer eco-friendly accreditations.
No, Hopkins Tile & Carpet Co Inc does not offer a senior discount.
No, Hopkins Tile & Carpet Co Inc does not offer emergency services.
No, Hopkins Tile & Carpet Co Inc does not offer warranties.
Hopkins Tile & Carpet Co Inc offers the following services: Carpet for residential & commercial. Tile, wood prefinished only solid & engineered, vinyl & vinyl tile