Genius Solution Movers

Description of Work: Lashon and Charles met my 70-something mother at a consigment location where we had purchased a bedroom set for my son's room. They transported the bedroom set to my home, removed the existing bedroom set, and moved the new furniture in. One item was too large to maneuver around the corners and stairways in my house, and could not be moved to the second floor. They ended up moving a different piece of furniture, that was not part of the original workorder, to the garage to make room for the armoire on the main floor. They also moved a couple other items from one part of my house to another.

Description of Work: We hired them to empty two PODS. Two movers arrived on time. They were able to empty both PODS in a little over 2 hours.

Description of Work: When we called, we were told that a 16 foot truck and two movers would be plenty to move the contents of our one bedroom apartment and 3x5 storage closet in the basement in 3 hours. We asked for 3 movers to make sure, but only two showed up. They were there 45 minutes early and were consummate professionals--even though they had only been given one gurney and they'd also asked their dispatcher for another mover (apparently they were denied). I want to stress that the movers worked very hard and did a great job with the tools they were given. My review is based upon the management at Genius Solution, who did not provide enough manpower or the proper tools for the movers to do their job. I tipped them and would do so again. I called up the Genius Solutions during the move and spoke with Alyssa, who explained that they decide what truck/how many movers to send out based on the average amount of items to move, and sometimes the time went over. I explained that I understood that, but this was a gross discrepancy and even the movers themselves said they should have had a third person--which mean that they asked for another mover, and so did we, but were denied. Alyssa was polite but not helpful. Our three hour move turned into a six hour move, and we shouldn't not have been held responsible for their lack of planning or lack of resources. If it had meant we had to wait until Friday to get the proper reso

Description of Work: They drove to my father's house, moved a freezer from his basement into the truck, then drove to a used furniture store and picked up four armoires and a five-drawer lateral file cabinet and a few other miscellaneous items.