D & T Appliance Service Co

Appliance Repair, Appliance Repair - Small

About us

D & T Appliance was founded in January 2002 . We started our company with the intentions of providing a professional service experience to the customer; this “professional service” starts with the individual who takes the original incoming call from the customer, answering the call promptly, setting up the service call in a timely manner and then servicing the product when we said we would be there. It seems that this type of service experience was missing from our marketplace as we have since grown to 25 employees. Our company is also the only Nationally Certified Service Center in Minnesota. We specialize in the premium appliances as well as standard appliances. We strive to make sure that every customer is happy and that they want to tell their friends and family about our services.

Business highlights

22 years of trusted experience
Family Owned & Operated

Services we offer

All major appliance repairs & parts.


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7322 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
7%
3
5%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 26-322 of 322 reviews

Connie D.
05/2019
5.0
appliance repair
  + -1 more
great experience all the way around - setting up service, service provided, price, payment
Description of Work: dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Tricia D.
04/2019
5.0
appliance repair
  + -1 more
Very professional company right from the beginning. The person who booked my appointment was very friendly and helpful. The person who came out to do the service, Andre, was very punctual and gave me a courtesy call when he was 10 minutes away. He was very professional, and quickly diagnosed and fixed the problem. He explained the repairs to me in terms I could understand. I feel the cost was very fair. I will definitely used this service again and recommend them to friends.
Description of Work: Repair of oven/range

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Brad K.
04/2019
5.0
appliance repair
  + -1 more
This is the second time I have had D & T perform service for us, first time for the stove top. Another company had been out multiple times, and couldn't get it fixed. Had D & T come out, fixed in 20 minutes. Something just needed to be cleaned. Also took a look at my ice maker on the refridgerator, and fixed that quick. Awesome service, knowledgeable, quick, on time. Can not be happier
Description of Work: Gas stove top repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Dorina T.
03/2019
5.0
appliance repair
  + -1 more
D&T Appliance Repair was responsive, knowledgeable, thorough, meticulous and demonstrated outstanding customer service. I have already recommended the company to others.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joseph L.
02/2019
5.0
appliance repair
  + -1 more
The service technician came out same day and diagnosed the problem. He was friendly and informative. Unfortunately, the problem was a failing control board on an aging range, and we decided the cost of replacement parts was cost prohibitive. This is the second time we used this company. The first time was for a leak in the ice maker of the refrigerator. They had the part, fixed it, and were quite professional. Will use this company next time we need appliance service.
Description of Work: over/range was having problems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

TOM D.
01/2019
5.0
appliance repair
  + -1 more
Technician was on time and very professional. Did a full check and explained in terms I could understand what was wrong (a lot) with the refrigerator, provided a rough estimate of repairs and why in his opinion repairing would be cost prohibitive. Was open to provide detail estimate If I wanted to move forward. Great experience overall.
Description of Work: Diagnose non-working refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

JAN K.
01/2019
5.0
appliance repair
  + -1 more
Excellent! Chad arrived quickly as water was leaking down my kitchen wall. Chad repaired the water line. Problem solved.
Description of Work: leaking ice maker

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

DAN P.
12/2018
5.0
appliance repair
  + -1 more
Jeff explained the problem we were having and how it would be repaired. He completed a complete sealed system repair in our home. The new compressor is so quite now you cannot tell if the refrigerator is running. The repair was completed very quickly after the parts arrived from LG. The B grade for responsiveness was due to it taking 6 days to get the parts from LG (2 weekend days included in the 6).
Description of Work: LG Refrigerator sealed system warranty repair

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Marion B.
11/2018
3.0
appliance repair
  + -1 more
Work was done find,,I guess but he didn't give me a receipt.Had nothing to give me about the problem ,costs or warranty.Yet had to have the check right then.He said they would mail the information.Have not received it..I paid 261 .00$
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$261

Response from D & T Appliance Service Co
Thank you for your response and feedback. I apologize you have not received a copy of your invoice. Our technicians are paperless and paid receipts are emailed out after service completion. The technician inadvertently missed the note for the office to mail you a receipt. A paid receipt has been printed and put in the mail to go out today. As we are a small company we do require payment on the day of service and do not collect after service completion. D&T Appliance Service

Lisa W.
11/2018
5.0
appliance repair
  + -1 more
Excellent. Quoting/scheduling was quick, convenient, and the scheduler was knowledgeable about the time needed and complexity of the repair. Repair person texted when en route, arrived on time, performed the repair skillfully and efficiently. Great overall experience.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$345

Judy C.
11/2018
5.0
appliance repair
  + -1 more
Technician was on time, got to work and fixed it.
Description of Work: Repair Bosch dishwasher

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Patricia P.
11/2018
5.0
appliance repair
  + -1 more
Chad checked both ovens of my electric double ovens, and determined the temperature sensor in one oven was shot. He ordered a new one, came back and put it in, and everything works as it should now. He also taught me how to calibrate the temperature, and how to change from F to C and back (which is handy for recipes from the UK). Very responsive, professional, and competent.
Description of Work: Double oven repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Dan G.
11/2018
5.0
appliance repair, electrician
  + 0 more
The staff was respectful and answered all my questions.
Description of Work: I needed my washer and dryer looked at because neither were working properly

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Garfield N.
10/2018
5.0
appliance repair
  + -1 more
Justin was very courteous and thorough in completing the work. We were his last service call on a Friday afternoon and he stayed late to complete the repair. The dryer runs like new! I would definitely recommend D&T Appliance Services!
Description of Work: Repaired my dryer. Replaced rollers, belt and tension pulley. All were badly needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

pat M.
10/2018
4.0
appliance repair, small appliance repair
  + 0 more
I paid 99.99 to have him tell me that it would cost more to repair than to replace. I would have thought that if he had talked to me on the phone about what was going on it would have saved a service call. All he did was plug it in and immediately unplug saying it was the magnitron.
Description of Work: repair on a microwave

Rating CategoryRating out of 5
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Carmen M.
10/2018
5.0
appliance repair
  + -1 more
Wonderful experience with D&T Appliance. I was able to arrange an appointment next day and our washer was fixed quickly and professionally. I will definitely rely on D&T Appliance for future needs.
Description of Work: Washer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Celia T.
10/2018
1.0
appliance repair
  + -1 more
The person I spoke with on the phone was rude and off-putting. I will not call again for future needs
Description of Work: Deep freezer not keeping cold enough
Rating CategoryRating out of 5

Marge B.
09/2018
5.0
appliance repair, electrician, dryer vent cleaning
  + 1 more
J the repair man, was professional and very good at what he did. He showed me an area in my dryer that I was unaware of that collected lent. In the future I’ll be able to clean it myself. This is a good thing. Well cleaning my trailer today took great care to dispose of any mess that came out of the dryer and he left it there and clean .
Description of Work: Fix the dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Gregory G.
08/2018
5.0
appliance repair
  + -1 more
Time block was 10am-2pm Tuesday, Jeff called at 1:50 or so to say he was on his way. He arrived at 2:15 and got right to work. His initial thought was a frozen condenser but soon found that the evaporator motor was fried. He did not have one on his truck so he offered to order one, about a two week turn around, a long time for a family of five to be without refrigeration. He told me of a place near to our house that stocks that motor and if I was willing to go buy the motor, he would squeeze me in at the end of his day that Friday, still long but better. He then took the time to show me how to install the motor. The reader digest version is that I went out and bought it that afternoon, installed it that evening and have cold food and ice today. In the process he saved me over $150.00 and gave me an education. I will be using them again and feel confident in recommending.
Description of Work: Refrigerator/Freezer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Jim K.
08/2018
4.0
appliance repair
  + -1 more
Both were ultimately fixed, although we needed to wait over a week for a new part. The part was available with a day or two, but then needed to schedule a second appointment, which took more than a week. We were told that the second appointment would only take a few minutes, so it was disappointing to wait that long, with an empty fridge. We had hoped that a quick fix could have been squeezed in sooner. That being said, the technician was very friendly, helpful, and professional. The ice maker and water dispenser have been working well since the fix. Other than the scheduling gap, everything was great.
Description of Work: Fridge ice maker and water dispenser fix.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

carl H.
08/2018
5.0
appliance repair
  + -1 more
very well. found the problem quickly
Description of Work: upper fridge was not cooling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kim S.
08/2018
5.0
appliance repair
  + -1 more
Chad was extremely professional, efficient and described the problem in detail. I was very impressed and would definitely hire D&T again.
Description of Work: dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Constance N.
07/2018
5.0
appliance repair
  + -1 more
Need to replace dryer - repair on 20 yr old appliance not worth it
Description of Work: diagnosis of dryer issue

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Holly C.
07/2018
5.0
appliance repair
  + -1 more
It went well. The repairman was very efficient and helpful. He went above and beyond.
Description of Work: The freezer defroster in my fridge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$170

SARAH T.
06/2018
5.0
appliance repair
  + -1 more
He didn't have the part on his truck for an old dryer so I had to wait for the repair. No big deal. He was very nice and did the work quickly.
Description of Work: I needed my dryer fixed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Contact information

1216 5th St S, Hopkins, MN 55343

http://www.dtappliance.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

D & T Appliance Service Co is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: Closed

D & T Appliance Service Co accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, D & T Appliance Service Co does not offer free project estimates.
No, D & T Appliance Service Co does not offer eco-friendly accreditations.
No, D & T Appliance Service Co does not offer a senior discount.
No, D & T Appliance Service Co does not offer emergency services.
No, D & T Appliance Service Co does not offer warranties.
D & T Appliance Service Co offers the following services: All major appliance repairs & parts.

Contact information

1216 5th St S, Hopkins, MN 55343

http://www.dtappliance.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed