D & T Appliance Service Co

Technition came out and could not reproduce the problem if set on timed dry. He check venting and all other typical problems but not seemed to be the culprit. He suspected it was a gas valve part he didn't have with him. He said if we continued to have the problem to call back and there would be no charge. He even gave me his cell phone if I had questions. Problem came back on the second load of laundry we did. Called D&T and they had the part needed. No trip charge but still ended up costing about half the price of the dryer originally cost. Guess it's better for the environment to repair than replace so I shouldn't complain.

Fast professional service, reasonable prices.

I called and immediately the their phone was answered by a knowledgeable person, who I concluded was actually a technician because of his ability to troubleshoot on the phone. After I described the problem, he asked a few more questions and suggested reducing detergent and rinse aid settings and cleaning the system with vinegar. If that doesn't work, I should call back to schedule an appointment. I was very impressed with his knowledge of the specific product and his willingness to give me free advice with which I might be able to resolve the problem with no charge. I will definitely use D & T Appliance if I need a service call.

Contacted D&T late Thursday afternoon. Scheduled an appointment for Friday. Was told they would call in the morning before 8:30 AM to give an estimated time of arrival. Technician was prompt, swift, and thorough.

They were very helpful. They explained our options. They answered all of our questions. They helped us understand the different types of ovens. We were happy with their work.

Tech was very professional, worked quickly and honest. He also gave me some advice on the best way to utilize dishwashers and make them run better, longer.

He called in the morning to say when he would get to my house. He came on time, and the whole process was done in 30-45 minutes. Everything was very professional.

They are a company with highs and lows. The highs: courteous, professional, do it right the first time folks. Lows: you have to have your whole day free because they do not tell you what time they will be able to come to you until the morning of your appt. So you have to be available anytime from 9am to 5pm-that's unworkable for most of us who have to be out of the house during the day. My personal experience had additional lows: I had to have two visits and for the second visit, I again blocked off the whole day. I got a call at 8:45am on that day saying that the repairman is out sick and can I reschedule? I was furious that I blocked off a whole day(twice already)and had to do another. So they called me back and told me I could have the early slot(9-11am)on the reschedule day. Fine, but when that day came the repairman called and told me he'd be by between 3 and 5pm! I said that I was promised to be in the first slot and he said he had no notes on that. I called the main number and they said that the repairman was wrong, that there were notes. Later, he admitted that there were notes but he hadn't seen them. Doesn't matter-I had to rearrange my day-for a third time-to accommodate them, when twice it wasn't any doing of my own. They are great when they do get to you, but I will not do this waiting around all day thing for them again.

I took the microwave to them: they evaluated the problem the same day and called me with the news that they just had to order a new fuse. They thought it would take 10 days to get but they had the work complete in only five days. Great response, great service, great price.

I scheduled for D & T to come out to repair my dishwasher. They scheduled me 6 days out as their soonest availability. There was no set time for service, just a day. On the day of service, D & T called the incorrect number to let me know when a service tech would be out (No one arrived during that time frame). They then called during the installation time to let me know that no one would be coming (I had to take off work to sit around and wait for no one to show). I then was told that they could come out the following week, making the total turn around time for service two weeks. D & T did offer to come out several days earlier than their second estimate after I voiced my concerns, however, the adjusted time frame was still to far out. I am sure had I waited long enough for them to make it out to complete the service they would have been able to do the job, however, I ended up using a different company that was more responsive.

Repair was made quickly, they worked with the manufacturer to get warranty coverage for applicable pieces.

They are very good. Very prompt, professional and fairly priced. I have used them several times and would always hire them.

I called for an appointment and was able to arrange for someone to come out within a week. The gentleman (who's name now escapes me!) was right on time, and very personable. I showed him the state of the dishes, as well as the analysis provided on the manufacturer's repair site. He felt it was hard water, and yet this was a new occurrence. After confirming that the water was excessively hard, he proceeded though to clean the dishwasher and check other possibilities, on the "what if" chance. In the meantime, we contacted the city and learned that they had been doing something over the course of the prior weeks which caused the water to be hard! So, that was the cause for the staining on the dishes after all. The guy from D & T was almost apologetic that he had to charge, but I felt it was warranted for the work he did do, and the advice he gave on new dishwashers, which is something we we will buy eventually.

I called on Monday and the first available service call was Thursday (due to summer vacation schedules). The repairman was very nice. Identified the problem within minutes. Didn't have the part on his truck, but had another van bring it out to him. He was done within an hour (even when waiting to get the part). He called ahead to give me a window of time - arrived right in the middle of the window.

They were great and seemed very trustworthy. They weren't just looking out for their own interests but for mine as well. They even gave me tips on how to get the most out of my dishwasher. They were very friendly and punctual.

Lousy. The repair man couldn't find the directions. He had trouble getting the trim strips off so that he could work on the microwave. He fiddled around for a while, then told me he would have to come back another day and bring a second repairman to help, and also needed to bring a large piece of equipment so that he could remove the entire unit from the wall and wheel it out to work on it. You don't have to do that - the microwave comes out alone.

They were very professional. They determined that the problem was not in the dishwasher. We had a quirk in the electrical system and he was able to uncover this problem. Very competent service people.

It was a great experience. The food in our fridge had been getting a little warmer every day for a week until I realized something had to be wrong. I called D&T at 8:15 in the morning and one of their technicians was at our house by 11:00. He diagnosed the problem immediately and came back two days later with the replacement parts. They offered to come back the next day, but my schedule wouldn't permit it. At the original visit, the tech got the fridge to a point where is was working well enough to last until they got the parts. Overall great service, especially the quick response.

As last time, they very diligent. The heating wire they put in last time to keep a tube from freezing slid out. They put in a longer wire to keep in from happening again and charged me nothing.

Called ahead for appointment time window. Called again to come EARLY! When does that ever happen??? Arrived exactly on time, very courteous, very professional and very friendly. Went right to work. Briefed me on the problem and fixed it and then reviewed it with me. Looked at a couple of other things around the house. Presented the bill with explanation. As I paid him, he let me know they service almost all the items he'd seen around the house. Off he went.

The dishwasher was installed before the wood floor was laid so an easy fix became complicated because the tech couldn't remove the unit to get to the hinge. He initially thought he would have to destroy the dishwasher or tear up the floor but he eventually figured an ingenious way to get the hinge back in place.

My refrigerator seemed to be running more often and on one occasion, some refrigerator items were freezing. The D & T technician, Igor, came to the house, ran the diagnostics, and even called Sub Zero to make sure he wasn't missing anything. Everything checked out ok, so if there were a problem, it must have self-corrected. Igor advised I set the refrigerator temp a bit higher just in case. In addition, he showed me how to remove the freezer drawer and waited patiently while I cleaned the area under the drawer, something I'd not done in eight years of ownership! D & T has also serviced my Dacor oven in the past. I'm very pleased with their service.

It took two trips to accurately diagnose, but we are quite happy with the end result. Thank you D & T.

Excellent experience. The technician was on time, clean, professional, & informative. It's all about the technician that we had and he was excellent.

We had to use D & T as they are the warranty contractor for Warner's Stellian. They came out to our house and diagnosed the problem as a leaky hose. They dirtied quite a few of my towels to clean up the water mess released from the machine (which I couldn't wash). They said said they would order the part and call me when it was in. I told them how much we depended on our machine as we are a busy family with kids in sports. When I didn't hear from them in a week, I called them to check on the status of the part only to find out they hadn't ordered until that day! They sat on our paper work for a whole week!!! I was so upset as it was below zero and I was running loads of wet clothes back and forth from my neighbors house. (I didn't have time for the laundromat). When they came back, they asked for more towels to clean up any water. It took over two and a half weeks to fix when the $9.00 part, once ordered, only took 2 days to arrive. And, why was I left with the mess?