Air Quality Services Inc

Perfect. Prompt, professional, on time, and on budget. Couldn't have gone better.

work was done, but I got billed for things that the tech did not even do. I did not get an invoice until almost 3 months after the entire project was completed and then trying to get an itemized invoice of the work that was "Actually done" has been impossible. multiple attempts by the general contractor to get information has resulted in no response from the company. no communication from the company in regards to this is horrible. They were brought in as a sub on my project but I would not hire them to do anymore work for me

I was a loyal customer of Air Quality Services for 5 years but I just can't do it anymore. They gouge you in every way possible. The last straw was my humidifier. They fixed it for $800, even though, as I later found out, a brand new one would've cost far less. Then...it broke again a month later. They wouldn't guarantee the work but were nice enough to offer to come out and fix it again for another $800. Needless to say I called another company and they installed a brand new humidifier for $650. I want to support small business but there are far too many other honest people out there that do better much better work and give much better service.

It was an hourly charge. Its whatever they charge by hour, and he also insulated the three units. It could have been $100, and it was well worth it. They came out right away, and discovered it. They did the insulation right away, and that wasn't the original request. The price was well worth it. It was very good. They came right away. There was just one man that came out.

Our house is a 1938 stucco Tudor with a boiler and radiators for heat, so we have been suffering with noisy window A/C units for years. We saw an article in Fine Homebuilding about the Mitsubishi ductless system and immediately went to Angie's List to find someone to talk to about this. We're so glad we found AQS. On the initial visit, Jeff actually brought an evaporator head with him so we could see and hear it. Because we knew the lines from the exterior condenser to the interior head had to run on the outside of the house, we thought we would have to have a north and a south unit. But Jeff told us that since we had an unfinished basement, they could install the condenser on the north side and then run lines through the basement to the south side. About a week before the installation, Jeff and Brad came over to walk us through exactly what would happen. The actual installation was a well-orchestrated event and was completed in one day. It was clear that the team had done a few of these before. We were worried about having holes drilled in our 78-year-old stucco, but Brad and Matt were very careful and precise. The lines in the basement are barely noticeable. The exterior lines are hidden with LineHide and just look like some additional downspouts. The installation couldn't have been better. We recommend this company without reservation. We are going to call them for boiler maintenance, too.

I recently had work done by Air Quality Services (AQS), and couldn't be more pleased. This is small company owned & operated by three brothers. In the course of the work they did for me -- installing a new furnace & humidifier -- I interacted with two of them. They were professional, personable, and completely up-front with what I was getting, what I did need, might want, and could do without. They demonstrated unwavering commitment to making sure I was satisfied with the job. I chose AQS because their price was less than another highly-rated company. Their service was exceptional:1) they completed the job in the time they had estimated it would take, and left the basement cleaner than it was when they started; 2) after they left, I discovered that a hose to the new humidifier was leaking -- I called immediately and within an hour they had returned and fixed it; 3) that evening I discovered that I wasn't getting hot water out of my kitchen faucet - I called the next day and spoke w/ Jeff - he was a bit perplexed since nothing they had done should have affected the faucet, but he said he would go out and look into it. It turned out that TWO faucets weren't working properly -- due to sediment in the lines. They cleaned out one, and replaced the other -- without charging me for their time or labor. I am extremely pleased with my new furnace & humidifier (the heat is more "comfortable" than with my old furnace) and my faucets work better than before they came! I would highly recommend AQS - for the quality equipment and outstanding customer service.

The site survey and estimate were very thorough. We obtained two bids, and the other contractor also seemed very thorough but was more expensive. The original bid came in higher than our budget, but they were very willing to work with us to design a system within our budget. They considered our specific needs and the way we use our house, and recommended ways we could reduce cost without sacrificing on comfort (too much). They came and did the work within 2 weeks of the original estimate. They were punctual and professional. The linesets (lines to the individual units in each room) were done in a way that looks good on the side of the house - basically like downspouts - with a cover that worked on our house. The installation of the interior units look sharp. They took the time to show us how to use and maintain the units, and all the settings. One of the workmen in the basement broke a lightbulb. He was very apologetic when I pointed it out, and they cleaned it up promptly. Overall they cleaned up after themselves very well. We've been using the units for almost 3 months. We are very pleased with the performance of the units and the installation services. We highly recommend using AQS for ductless air conditioning systems in an older house.

Matt took apart system to access fan motor. Stuck a pen through the fins to try to spin and didn't spin. took cover off to try to remove fan blade from motor and fan started spinning freely. I ask matt about the motor spinning freely and he states that its shot. Matt quotes me $99 for diagnosing and $489 to replace fan motor. Seemed very high but I authorized to go ahead. Matt puts in new fan motor and it looks twice the size of the original equipment. Says go ahead and turn unit on. I turn it on and hear this terrible hacking noise, he shuts it off quickly. Wrong motor, too big. Fan blade hitting parts. He states that this is for commercial use but should work. I said why can't you get the original equipment part?. He states that he can but they are junk, twice as expensive and don't last long. Well, seems the original one lasted 14 years! I instructed him to put it all back together with exception of the fan motor, that I would try to source one and have them install it..he says ok. I went into Dey appliance with original fan motor and told them AQS guy tells me this is frozen and needs to be replaced. He says no its perfectly fine, But replacement is only $165 for the part. So i take it back home try try to reconnect and notice other wires missing that AQS took off and didn't reinstall. I called the owner Jeff of AQS and he gets pissy and says they are giving me my $99 back and don't ever call us again, that I accused installer of STEALING my parts. I Never accused anyone of stealing, but obviously they did take parts that weren't reinstalled. Jeff stated that he would send installer back with my parts and $99. He says go ahead and install your own parts. I just don't understand why they were trying make some cheap aftermarket motor work that wasn't made for that unit. what the customer doesn't know won't hurt em, right?.well I took the time to educate myself and found that they were trying to hoodwink me. Do your home work. Watch workers perform work, ask questions. as im writng this the installer brings back a hand full of wires and nuts. I asked him where the wires plug in and he says "I don't know"

This company is great! While they were in my home they not only fixed what I asked them to fix, they looked at few other items on our HVAC system. The best part is, the toilet on our main floor was not working, the chain fell off but when I went to put it on it would no longer reach. I had no idea what would have caused that, so I pulled the back and left it off. I came home after AQS was at our house, noticed the back was on the toilet and it was working. I asked my wife if she fixed it and she said that is how she found it and assumed I fixed it. Evidently, the AQS Tec noticed it was not working and took it upon himself to fix it. I love it! I also own a service company in the Twin Cites so I know they are a great company when their Team does something like that.

After receiving 4 quotes on replacing our aging system we decided on AQS due several reasons. First, Jeff was a great, no-nonsense salesperson. I didn't feel like I was just listening to a rehearsed sales pitch (unlike several other companies). There was no pressure, no constant calls and he was very quick to respond to information requests. Second, the price was very competitive compared to others for the same equipment and warranty. The installer arrived promptly on the designated day and was friendly and efficient. The resulting work looked very professional and the area was kept clean. Everything has been working great so far. AQS took care of the necessary permits and filed all applicable rebates for us. All in all, a great job - looking forward to using them in the future!

It went great. I worked with 3 different HVAC companies and decided on AQS. Jeff, on the sales end was professional and timely. He was patient and never pressured us to move forward. He even had a chance to push a more expensive unit but did what was best for us. He also put of with months of us waffling back and forth and e-mailing him with questions. Upon installation the installer was on-time, friendly and efficient. He got the work done quickly and it looks fantastic. The before and after are drastic. I couldn't be happier with AQS and thank them for making such a large purchase feel good.

We had a fantastic experience with this company from beginning to end. They were the 3rd company we had out to provide a bid for a new furnace and air conditioner. It was immediately clear that they were different from other HVAC companies. They answered questions openly and honestly and I didn't feel any of the slick salesman pressure that we got from the other companies. They provided a couple of different options and the prices were reasonable compared to the other bids we received. When I questioned the size of the furnace they were proposing since other companies had proposed larger systems, they came out and measured to perform a load calculation for our house and provided it to me within a day (another company was only willing to provide a calculation for a similar house that was "close enough"). Communication was very easy throughout the process via email and we were impressed with the installation - on time and tidy. AQS also took care of filing the rebates with Minnegasco and Xcel. This is a small company and it definitely shows in the superior customer service they give their customers. Every person we worked with was courteous and professional and we will definitely use them again for our HVAC needs.

excellent.. I was very satisfied . See above.

From the outset, this company was very professional and helpful. The owner came to our home, measured to perform a load calculation, and recommended the properly-sized furnace and A/C, rather than just replacing with the same size as the existing units. He gave us several options of furnace and air conditioner combinations, explaining the pros and cons of each system very clearly and responding to questions very knowledgeably. The quoted price was very reasonable in comparison to several other quotes we got, and the units will give us an additional savings of $800 in rebates from XCel Energy. We felt no pressuring from the company to contract with them. After choosing AQS to do our installation, the date was set very quickly. The installation went very smoothly -- right on time, quick and clean. On inspecting the installation, the city inspector commented that he wished all inspections were so easy -- everything was done exactly right. We have now been through the below zero part of Minnesota winter with the new furnace, and our home has been extremely comfortable. Our experience with AQS was terrific from start to finish!

I called to schedule an appointment and talked about the problem I was having with my furnace. I'm pretty handy so I had narrowed down the issue before calling and I discussed it with them. They suggested I simply buy a less expensive filter - the expensive filters simply restrict the air flow too much. Saved me $100 by not needing me to come out.

Our heating problem was a result of prior work done, and was finally (after many phone calls) resolved by the original installer, but the information we got from Air Quality helped us explain to them exactly what needed to be fixed (which they had not previously understood or addressed). If we had not gotten satisfaction from the original installer, I am sure we would have gone with the remedy they proposed.

Fantastic...these boys are the best!

My AC quit in between hot spells. I called and they sent someone out within 24 hours. Didn't take long for the tech to determine that a "critter" had lodged itself in something that caused the unit to stop and replaced the part. It was quick, easy and I was up and running for the 90+ degrees that started the next day. AQS is my HVAC company of choice.

Overall, I'm very pleased with the work. It was done as agreed and in a timely, professional manner. The only minor issue was the location of the condensation drain lines (wish they were more out of the way) but I could/should have been more direct about where to put those. It doesn't detract from a positive experience.

Called AQS and asked for someone to come out to fix my AC that had stopped working in the fall. They came on time, talked me through the needed part, was able to replace it then. The guy who was at our house was very nice and professional. They made it easy, fast and I was able to get back to work without missing a full day.

Arrived on time. Tech reported burners were rather dirty and he cleaned them. Otherwise, everything else OK.

I wanted a second opinion (other than the place I bought my furnace from less than 10 years ago) about a continual problem with ignition. Matt confirmed that it was the same problem, explained it thoroughly and said it was common. He also took the time to show me exactly what was what with the part and how to take it out and clean it, if I choose to in the future. Told me what to expect in the near future as far as maintenance but that it was a reliable piece of equipment. He was great--professional and knowledgeable--and completed a regular tune up. I was much reassured by the time he walked out the door. I think I'll just have the furnace "tuned up" yearly (previously did it every 2 years) which will also address the problem rather than doing it myself. I think I will also be switching to AQS for my HVAC needs in the future.

I have used AQS before for A/C repair and was very pleased with their timeliness, courtesy, and knowledge (they were able to repair my old A/C system for $90 when another service company quoted a $6500 system replacement). When the heat went out during the cold stretch in early June, AQS came out right away and quickly diagnosed the problem with the old furnace. They were able to install a replacement part and get the heat back on, but showed me that rust and wear of the old system would lead to another failure of the same component in a few months. They recommended replacement of the furnace, and after analyzing how the A/C system was linked in, replacement of the A/C system as well. I appreciated that they quoted pricing for both adaptation of the old A/C system and installation of a new system - it was pretty clear that replacement made more sense for the long term. They educated us about different types of furnace systems, and gave as links to online information about the topics. I felt that AQS was open and honest about the pros and cons of each type, and what made sense for our vintage of construction. Once the decision was made, it was very easy to find a time for the work. The AQS crew showed up on time and completed the removal of the old system and installation of the new system in one day. AQS made sure that we received all of the various rebates the manufacturer and energy companies provided, and gave us information about filing for energy tax credits. Once we got past the initial shock of having to replace the furnace and A/C, AQS made the process pretty painless. Two addenda: 1. The electrician who works with AQS on the install left a city inspection notice for us to close out (by scheduling a time for the inspector to come out). When I called the city to schedule, they wondered about a mechanical inspection as well (in their minds, a necessity for a complete replacement), and asked to postpone a visit until that was worked out. I've contacted AQS twice about this, but they have yet to follow up on it. I'm not sure the consequences of this, and I have not really dogged them about it. But it is a small negative in my mind. 2.. The furnace stopped providing heat about 3 - 4 months after installation, and AQS came out on a Sunday morning to diagnose the problem - a failed component in the new system. They ordered a replacement and had it installed on Monday, at no charge (it was under warranty). I was pleased with their timeliness and the quick fix.

My hot water heating system, with a complicated mass of plumbing, died on Friday AM, so I called AQS. They came out at noon and fixed a leak that had caused the water to run low and replaced a squealing pump that had destroyed itself due to lack of water. I had an inducer fan motor that I had bought a year ago to replace a defective one, but had never gotten around to installing. AQS installed that for me. The repairman noticed that the inducer motor for the booster boiler was chirping, which he fixed by tightening a few screws. He was very knowledgeable and friendly, and not at all pushy about doing extra repairs or replacements. The price was good compared to what I have paid others in the past. I am very satisfied and have their sticker on my furnace in case of future problems.

Called after 8 am on a Friday. Explained the problem. They said they'd be able to come out today and would call before they came. (Our usual company wouldn't be able to help us until next week.) They called about 9:15 am and said they'd be at our house in 30 minutes. They showed up on time and parked in the street. By 10:30 am they were done fixing the furnace, the bill was paid and they were on their way. Offered to take their shoes off at our door. Professional and punctual.