SUBURBAN EXTERIORS

SALESPERSON WAS VERY KNOWLEDGEABLE ABOUT VENTING SYSTEMS AND WAS THE ONLY ONE OF THE ROOFERS WE TALKED TO WHO CORRECTLY COUNSELED US AGAINST A RIDGE VENT SYSTEM. (WE CONFIRMED WITH CITY INSPECTOR.) HOWEVER, THE COMPANY INSTALLED 30 YR SHINGLES INSTEAD OF THE 40 YR ONES CONTRACTED FOR AND NEGLECTED TO RECLIP PART OF THE GUTTER, CAUSING GUTTER TO OVERFLOW AND WATER TO LEAK INTO BASEMENT. WE ALSO HAD TO LOBBY THE COMPANY TO GET THE INSPECTION DONE. AFTER LENGTHY NEGOTIATION, COMPANY ADJUSTED PRICE TO MATCH THE LOWEST BID WE RECEIVED FOR THE SAME JOB WITH 40 YR SHINGLES AND THEY GAVE US A NON-PRORATED EXTENDED WARRANTY. (THE PRICE ABOVE REFLECTS THE ORIGINAL BID.) THE ROOF LOOKS GOOD BUT WE WOULD HESITATE TO USE THEM AGAIN BECAUSE OF THE PROBLEMS.

HE CAME AT THE SCHEDULED TIME AND WAS PROFESSIONAL AND FRIENDLY. HOWEVER, IT WAS RAINING SO HE SAID HE'D COME BACK MONDAY OR TUESDAY. NEVER SHOWED UP AND NO PHONE CALL. I CALLED AGAIN ON WEDNESDAY MORNING AND HE SAID (THROUGH THE RECEPTIONIST) HE'D COME 'TODAY OR TOMORROW'. I ASKED FOR A MORE DEFINITE TIME SO THAT I COULD BE HOME WHEN HE CAME. HE SAID HE WOULD CALL ME BACK. I NEVER HEARD BACK. IF THEY DIDN'T WANT TO BID ON THE JOB (APPROX 3800 SQ FEET), I WOULD HAVE APPRECIATED THEM TELLING ME SO. THEY ADVERTISE THEMSELVES AS BEING A CHRISTIAN COMPANY, BUT HONESTY IS NOT ONE OF THEIR STRONGPOINTS.

I WAS IMPRESSED THAT ALTHOUGH HE COULDN'T DO OUR JOB, HE CALLED BACK RIGHT AWAY. IF WE DON'T GET OUR PROJECT DONE THIS YEAR, I WILL DEFINITELY CALL THEM NEXT YEAR.

DAMAGED THE SIDING NEXT TO MY ROOF. THEY INDICATED THAT THEY WOULD PAY FOR REPAIR, BUT THEY NEVER DID PAY FOR THE REPAIR WORK.

THE OWNER WAS GREAT AND RESPECTED TIME FRAMES AND THERE WAS NO LITTER IN THE YARD.

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