M & M Pest Control Services

Owner, Miguel/ aka "Mike" seemed anxious to get my business, and even offered me a special price with promise to guarantee his work and returns for 90 days. I called this company, M & M Pest Control, because a search brought it up as the closest pest control company to my home, figuring this would work to my advantage of getting good and timely service. As it would turn out, this company was the worst choice I could have made! After the first visit to the house (where payment was made), there was a follow-up about 4 days later to check traps and then again approximately a week later. These follow-ups occurred at the convenience of M & M Pest Control -- clearly, I was not the priority once the payment had been made. Repeated telephone reminders had to be made of scheduled times missed and need for the stated followup. Rather than apologies I was treated as an annoyance and given excuses as to how he was busy. The work done at my house was straight forward, as I hired this service before we had actually moved in. With the home essentially empty, it was easy to check and deal with the problem; and M & M was allowed to work me into what would be convenient for them. I made it clear that my agenda was to get the house move-in ready, for our household goods that were being delivered. I wanted the house and garage to be rodent free, as we were to receive a large shipment from our overseas move. When I became concerned that the problem wasn't eradicated, on or about 20 August, after receiving our household goods, M & M WAS NO help. "Mike" blew me off on my requests for service, telling me how he had more pressing jobs. I begged for him to please work us into his schedule, whatever time he might find available. At first he said it would be a week before he could come out, then he gave a couple of options as possible times might be able to swing by in the next few days. He never did make it to our house and never called back to schedule. My calls and messages went unanswered. There was a long a long weekend and the weeks past. Because this man revealed himself as a man of "faith" I though perhaps he was having some personal difficulties, after all, as self-owned business, his reputation should be of importance to him. I really wanted to give him every benefit of the doubt. When I again tried to reach him, noting an urgent issue of mouse occupation in my house, and my long patience and requesting a response, I was met with a nasty email. He took offense that I "emailed after hours" (??) and indicated he "would never be back" to service my house. While he did "quote" his policy of being able to choose instead to "refund some of my money", no such refund has happened. Really a flabbergasting experience! I joined Angie's List at the time of finding this pest control service. I wanted make a wise choice; and thought by joining Angie's List I would get valuable information on this business. As it turned out, there were no entries on M & M Pest Control. I took a chance, based upon his friendly and seemingly knowledgable demeanor over the phone (before getting paid), the first service I called. I did later see that there had been a BBB complaint, though "was resolved", that gave me some pause, but I hoped for the best. Like that BBB complainant, we found out the hard way that this business owner does not possess the integrity to actually stand behind his word nor the professional skills to deal with customers once he gets his initial payment. At this point, having experienced the above mentioned things, I would also question his ability and methods. It makes me sad to have to give such a failing review --- but I would be remiss to not pass along a BEWARE of M & M Pest Control warning to other unsuspecting customers. ( We have since caught over a dozen mice, uhhgg!, without the help of this company, which had assured us that we would have none after 5-7 days.)