Total Comfort Heating and Cooling

The process was clearly explained and everything delivered according to plan.

All were very cordial. Randy, Keith, and Liza did a great job with the boiler installation. I'm pleased with how it turned out. Quick test seems to show it works fine, but the really telling will be when it turns cold and we need heat in the fall.

Rip off, they over charged me in ADvANCE. I found out about it when I received a notice of over due on my Home Depot credit card. Yep, was charged full price prior to any work being done. Then when I called I was told I cold NOT return the furnace and AC unit even though It was not yet installed or even scheduled. Total Comfort never returned to recharge my AC as promised. They charged me over $8900, later found out I could have had the exact system installed for $6,800! The salesman pitched a bunch of BS and then offered the promotion from Home Depot and charged the entire thing -rip off. AND yes I did contact them numerous times as well as Home Depot credit card, which is not a part of Home Depot, and all three players pointed at the other as the reason I was charged in advance and they could not refund my over charge. I finally paid the bill as I was threatened with collection and didn't want my credit score to suffer. TERRIBLE service and a bunch of greedy liars.

Done! Quickly and efficiently, next day service!

Now, this is what you call EXCELLENT customer service.

Best quote by a lot and installed within days

I was pleasantly surprised. Keith and Tyler were very helpful answered all the questions are very respectful. Their installation was neat been done in one day. I’ve been a maintenance person and or a carpenter for several years and I was thinking about doing this installation myself. After seeing the job that Tyler and Keith completed there’s no way I could compete with that level of work. My wife and I are very happy that we decided to have it installed.

It could not have gone any better. Brian showed up right away and it turned out that we just needed some new fuses. He was very professional in explaining what happened and we were up and running in no time. We bought the unit from them about 10 years ago and have always received great service.

AC stopped working during a heat wave in the summer of 2021. Total Comfort was the only company with an available appointment to schedule an estimator to come out the next day. The estimator Jeff Robinson was thorough in explaining the options. The price was higher than expected, even with the discount applied. However, they were flexible in withholding the payment deposit until after the installation was completed. On the day of installation, two technicians came out Tad & Jeff. Even though we were all vaccinated, we were more comfortable if the technicians had a mask on inside the house. Initially Tad was reluctant, but appreciated he complied with our request when he was inside replacing parts inside the house. I would recommend their service, due to their professionalism, responsiveness and knowledge in their work.

We would wholeheartedly recommend Total Comfort. Our AC quit on the 4th of July weekend, and the on call technician Brian walked us thru some steps to see if they were even needed to come out, which unfortunately they were. We appreciated that they tried to help us avoid unnecessary emergency rates, and when they did come out Scott was very professional and friendly, and he of course fixed everything to keep our furnace and AC ready for all the seasons.

The crew leader and tram were exceptional. Very impressed with their work.

Technician Bryan was really helpful and very professional.

Total Comfort was phenomenal. My tech took time to explain many things to me as a new homeowner. Excellent service, and I will definitely use them again for regular maintenance.

Very pleased with the service provided.The tech was very knowledgeable and informative,they showed up the same day in the middle of a heat wave and serviced my AC and they didn't overcharge! I would recommend this company to anyone looking to service their HAVAC! Bryan Nelson was the tech and he is awesome and I thought true service was a thing of the past. Total Comfort gets a five star rating from me.

Everything went very well. The bid process was informative and gave us options to choose from. Scheduling was prompt and the installation went smoothly. We are extremely satisfied with the attention to detail and the quality of work by the installers.

Kevin Turner from Total Comfort was our technician. He was on time, did a professional job taking care of the issue, cleaned up carefully when done, and communicated clearly about what he did. A very professional service appointment. Thanks Kevin.

It went so well. Very hardworking individual. Answered all my questions. Very patient.

I brought them to the vacant house, 2 technician came, told them that the tune up can only be done by 1 person. they ignored me and they went straight to the basement, and 1 of them came to me and told me "what are we going to about this" referring to the vacant house. He was talking to me too close, without social distancing, and I felt I was disrespected.

Awesome! The job (project) was completed on time as planned. The technicians were professional and knew what they were doing. I will use again and recommend Total Comfort for any HVAC work. Great job!

We had it lit by the time he came but heas through and profession to review our situTion

Great! Tech was super helpful and explained everything.

Excellent Customer Service! Speedy Furnace and AC installation! They were friendly, worked independently, cleaned up and left no mess, explained everything well, and respected social distancing. Highly recommended!

I woke up with no heat. I called multiple different HVAC companies in my area but Total Comfort was the best option of them all. They were extremely punctual and professional and the price was less than I was expecting it to be. 10/10 recommend!

It did not "go". The rep came out and gave me a verbal quote, then said he would send me a formal quote by email. I never heard from him again. Much to my surprise, a work crew showed up ready to go a few days later. I told then I am not about to spend $2600 without a quote and sent them home. That got the reps attentions, to which I received several excuses.

The office and field staff were both excellent. Good communication, punctual, and professional.