Total Comfort

They showed up on-time and completed the replacement of our furnace in just a few hours. When they were finished, everything was cleaned up perfectly. There was no disruption to anything we were doing.

Outstanding service, knowledgeable staff. I had very specific demands on how I wanted this project to go and the guys knocked it out of the park. I will recommend these guys to anyone!

They were wonderful. My hvac failed T the hottest time of the year. They were there quickly at a time convenient for me. The problem was found but, because of the age of the unit was unavailable. A new more efficient unit was obtain with affordable financing.

It went very well. Pete the installer was very efficient and worked very hard.

It went perfectly, they were very kind and work very clean.

Our installers Jeff and Ryan were excellent. They were very professional and courteous. They worked well together and did a very nice job installing.

Everyone from the salesman, to the reminder calls, to the installers was nice to work with. They were on time, respectful of our home, and took care to clean everything up well.

It went very well, quick, easy process. Done in one day and showed up on time.

Installation went very good. Protected carpet from getting dirty removal of old furnace. Showed up on time and finished on time

Total Comfort replaced both air conditioner and Furnace.They were professional and hard working They replaced both same day and took away old furnace & air.I received Excellent fast professional Service.

Overall, was very pleased with the service from Total Comfort and their Technician Bryan Nelson. Bryan informed me that our AC was not running as optimally leading to less coolant being used. He recommended I consider a new hard start assist kit that would help extend the life of the AC. Bryan didn't pressure me into making this decision but simply informed me and let me make the decision. I have used Total Comfort for our AC/Heating needs for several years and have been part of their Preferred Client Club.

My air conditioner was a tricky case, but I have no complaints at all. They're thorough, they stand by their work, their rates are competitive, and they're professional.

This was a very disappointing experience. We had a nasty cold snap and our furnace kept shutting off . . . resulting in cold home. Technician came out and diagnosed major problems with furnace, charged a hefty fee, and recommended total replacement of furnace . . . even suggested it might be dangerous to keep it running through the -20 degree cold. Had a competitor come out the next day, and turns out it was just a matter of opening up some interior venting so that furnace wouldn't overheat. Everyone makes mistakes, but failure to diagnose, plus unwarranted alarmism, plus high cost, equals failure. Also felt that technician was flippant at times. Don't like to leave poor reviews, but sorry this was a big whiff in my opinion.

Very good. helpful and explain everything to me. Didn't charge too much.

Brian kept me posted on his arrival time (which was well within the promised window) and was great about explaining what he was going to do and what things I could do to extend the life and efficiency of my heating systems. He was very upfront on pricing and options and helped me take advantage of some pricing specials that I would not otherwise have been aware of. It ended up being a very good price and excellent service.

We have been with Total Comfort as a Preferred Client Club member for 10+ years and have always received great service with both our summer and winter tune up visits. We have known Brian, our technician, for many of those yeas - he is the best! We have also purchased new furnace & air conditioner with TC with the same good service. No pressure - they matched us with units that fit our needs without 'up sell' pressure or additional add ons. Thank you TC!

Brian the tech did a very thorough job. He explained several issues with my furnace and potential remedies. He is very pleasant and easy to talk to. I'd ask for him again.

I called September 26th and scheduled a furnace tune up for October 5th between 8:00 a.m. and noon. I called on October 3rd and requested that it not be on the late end of that time period because we had to attend a funeral at 12:30. They said they would be here earlier. On October 4th they called and said they could not provide service to me on the 5th and the next available date would be November 6th! I am really frustrated with their telling me they could do something and then the next day cancelling the appointment.

Timely arrival, full description of maintenance performed, and answered all questions.

From the time we met with Brad, the design specialist, to the final installation of both the furnace and water heater, the response time, professionalism, knowledge and customer service of all the personnel was exceptional! We would not hesitate to confidently recommend Total Comfort to our friends and family.

Amazing !!!!!! They Showed up at 8:00 sharp and were completely done by 1:00 PM the same day.... Who ever heard of a double installation being done that quickly ?? They installed a Trane Furnace 80,000 BTUs and a 21/2 ton Trane Air Conditioner. I wanted a larger Air conditioner to effectively cool my house and boy did I get it, I can have winter temperatures in the summer. My old units were 15 years old and the air conditioner had to run constantly in order to come close to hitting the temperature set. Two months in my cooling bills are running $40 less a month because of better efficiency and a better air conditioner. Additionally no mess nothing, they hauled away the old units everything by 1:00 PM My suggestion is hire these guys they know what they're doing, they're reasonably priced, they have the best equipment and they are FAST !!!!!!

Pros: The sales rep (Andy) was very knowledgeable, pleasant and courteous. He offered several options, that I didn't need, but he made it clear which items were optional. Cons: the reason I had the sales rep over was another Total Comfort representative at Home Depot explained a spring promotion for "Install an A/C unit and get a free furnace." I needed an A/C unit anyway, so why not? However, the actual deal explained by the 2nd person (Andy) was, "by a premium priced AC unit and get a furnace for a somewhat discounted mfr price." Same company, 2 different people, 2 different stories. Given the other reviews on BBB were not great, I was not willing to take the risk that the installers would have a 3rd different story and if I had a problem later, I would get yet a 4th different story. BTW, the AC cost, for just the AC install, was ~$2k more than the next estimate. I would not recommend working with this company. Caveat Emptor.

Lloyd was very informative, patient with my inquisitiveness and very easy-going and mannerly. I would gladly contact him directly for any future furnace maintenance.

Great! They were prompt, professional, polite and I felt did a great job from beginning to end.

Have used Total Comfort for close to 15 years. Most of the time that have been really good to work with, but two items that need to be called out: 1) They are not as responsive as they suggest. We were always in their PCC (Preferred Client Club) and supposed to be entitled to faster service. That never worked out - we would call and be told it would be a month before they could get to us for annual service. 2) Their 24/7 emergency service is anything but. Called on Christmas to report furnace not working - they replied - can't get to you today (so no 24/7/365) and will call you back next business day. 3 days later we have not received a call. Trying someone else