Total Comfort

Awesome service

Ok, some small scheduling glitches

Job is no finish

Team was great!

Excellent work was done

Great. Seemless

VERY RESPECTFUL, POLITE, USED BOOTIES TO PROTECT MY FLOORING, AND PATIENTLY EXPLAINED MY OPTIONS. I WOULD RECOMMEND THEM.

VERY PLEASED WITH QUALITY OF WORK. THE ESTIMATE WAS SLIGHTLY HIGHER THAN ANOTHER COMPANY'S, BUT RESPONSE TIME AND QUALITY OF WORK WAS EXCELLENT. ALSO, THEY THREW IN A FREE HEATING AND A/C SYSTEM CHECK. THE JOB TOOK A LITTLE LONGER TO COMPLETE THAN I EXPECTED, BUT THEY STILL GOT IT DONE IN ONE DAY.

OVERALL THEY WERE VERY PROFESSIONAL & HELPFUL. THEY CAME LATE TO MY HOUSE, BUT THIS WAS DUE TO MISCOMMUNICATION. THE WORK THEY DO IS EXCELLENT.

GARY KATZ AND TRACY ARRIVED ON TIME AND PROVIDED INFORMATION IN A THOROUGH MANNER. THEY OFFERED OPTIONS AND CONSIDERATIONS FOR ME TO SELECT.

IT WAS A VERY SIMPLE FIX AND WE WERE ABLE TO FIGURE IT OUT TOGETHER. THEY WERE VERY NICE TO DEAL WITH.

ON HIS WAY OUT HE ASKED ME A FEW QUESTIONS AND WAS ABLE TO HELP ME OVER THE PHONE. HE SAID HE WOULD BE HAPPY TO COME OUT TO LOOK AT IT, BUT DIDN'T WANT ME TO PAY THE SERVICE CHARGE IF IT COULD BE FIXED OVER THE PHONE. THAT KIND OF HONESTY IN THE BUSINESS WORLD IS HARD TO COME BY.

HE FOUND A CRACK IN HEAT EXCHANGE AND RECOMMENDED REPLACEMENT OF IT AND/OR A NEW FURNACE. ALSO TOLD US ABOUT DUCT WORK THAT HE SAID NEEDED REPLACED.

AL TOLD ME STEP-BY-STEP WHAT NEEDED TO BE FIXED. HE CAME WITH HIS SERVICE MANAGER WHO TOLD ME HE LIKES TO RIDE ALONG WITH HIS EMPLOYEES. BOTH WHERE VERY PROFESSIONAL AND UNDERSTANDING OF WHAT NEEDED TO BE FIXED. AL L. ALSO TOLD ME ABOUT A NEW PRODUCT(COVER) THEY HAD TO PUT ON MY AIR CONDITIONER THAT IS A PERMANENT. I WAS VERY IMPRESSED AND PURCHASED IT. THERE WAS A COUPON FOR 25.00 OFF ON A SERVICE CALL.

THEY NEVER PERFORMED THE WORK BECAUSE THEIR PRICE WAS TOO HIGH. HOWEVER, MITCH WAS VERY ACCOMMODATING AND RESPONSIVE.

AT THIS TIME THE WORK IS NOT COMPLETE, ALTHOUGH I HAVE A WORKING FURNACE. THE WORK WAS INTERRUPTED BY MY VACATION PLANS AND NOT THE FAULT OF THE COMPANY. THEY ARE MOST EAGER TO COMPLETE THE JOB.

THEY CHARGED 129.95 JUST TO SHOW UP [NO LABOR INCLUDED IN THIS PRICE] THEY THEN CHARGED ANOTHER 227.00 FOR THE PART & INSTALLATION. AFTER CHECKING WITH WHOLESALERS I DISCOVERED THE PARTS COSTS APPROXIMATELY $25.00. THATS A 1000% MARKUP ON PARTS. THERE IS NO WAY ANY COMPANY CAN JUSTIFY A 1000% MARKUP. I FEEL I WAS TAKEN ADVANTAGE OF BECAUSE IT WAS AN EVENING CALL & I HAD NO OTHER CHOICE ONCE THEY FIXED THE PROBLEM. I WAS NOT ON SITE AT THE TIME & DID NOT WANT TO HIRE SOMEONE ELSE @ 9PM.

THEY WERE REALLY NICE PEOPLE TO DEAL WITH, I WOULD DEFINITELY USE THEM AGAIN.

WE WERE MISINFORMED ABOUT THE COST OF THE SERVICE CALL. WHEN WE CALLED ON THE PHONE, THE RECEPTIONIST TOLD US THE CHARGE WAS $89.95 AND THAT COST INCLUDED THE COST OF THE REPAIR. WHEN THE TECH ARRIVED, HE LOOKED AT THE DISHWASHER FOR 10 MINUTES, TOLD US IT WAS $89.95 FOR HIM TO FIGURE OUT WHAT WAS WRONG AND ANOTHER $150-175.00 TO FIX IT.

THESE GUYS ARE NOT THE LOW PRICE LEADER, BUT THEY ARE FAIR FOR THE HIGH LEVEL OF SERVICE. THEY''VE TALKED ME THROUGH PROBLEMS ON THE PHONE, COME OVER WITHIN 30 MINUTES IN MIDDLE OF WINTER. ALSO DO PROFESSIONAL WORK.

IF YOU ARE BUYING ON PRICE ALONE, THIS IS THE WRONG COMPANY FOR YOU. WE WERE PLEASED WITH THE SALES PROCESS AND INSTALLATION.

SPEND TIME WITH MEMBER, AND WILL COME BACK ON TECH'S OWN TIME

HAD TO COME OUT 3 TIMES, BUT DID SO TO CORRECT PROBLEM, THEY WERE ALL VERY NICE, BUT WAS A LITTLE DISAPPOINTED THEY HAD TO COME OUT 3 TIMES TO FIX PROBLEM

DIAGNOSIS OF THE PROBLEM WAS MADE MARCH 16 WITH PLANS TO COMPLETE THE WORK MARCH 23, ONE WEEK LATER. EXPERIENCED NUMEROUS PROBLEMS IN OBTAINING THE REPAIR PARTS, RESULTING IN NUMEROUS PHONE CALLS. I EVENTUALLY EVEN CALLED THE MANUFACTURER (KITCHENAID) TO FIND OUT THE STATUS OF THE PARTS. REPAIRS WERE FINALLY COMPLETED APRIL 6, 2 WEEKS LATER.

THE REP WAS COURTEOUS ON THE SURFACE, BUT CONDESCENDING AND THE ESTIMATE FOR REPLACING OUR FURNACE WAS WAY OUT OF LINE. I FELT LIKE HE WAS TRYING TO PULL A FAST ONE.