Total Comfort

SALESPERSON WAS PROMPT, PROFESSIONAL, AND TOOK HIS TIME TO EVALUATE THE SITUATION. GAVE AN UPFRONT ESTIMATE, BUT TOOK A WHILE TO PROVIDE A WRITTEN ESTIMATE (EVEN AFTER PROMISING TO HAVE A WRITTEN ESTIMATE TO US BY THE END OF THE WEEK). ESTIMATE WAS IN THE BALLPARK, BUT WAS THE THIRD LOWEST THAT WE RECEIVED, AND WE DECIDED TO GO WITH A DIFFERENT COMPANY.

WORKERS WERE PUNCTUAL, POLITE, AND CLEAN BOTH VISITS. HELPFUL IN EXPLAINING THE CONDITION OF OUR EXISTING AIR CONDITIONER AND ASSISTING US IN CHOOSING A NEW AIR CONDITIONER.

STEVES HAWES WAS THE SALES REPRESENTATIVE. HE SEEMED TO BE MORE A TECHNICIAN THAN A SALESMAN, WHICH HAS PROS AND CONS. HE REALLY KNEW TECHNICAL THINGS, ESPECIALLY ABOUT WAYS TO IMPROVE AIR FLOW. HOWEVER, HIS ATTENTION TO DETAIL IN THE ACTUAL BID WASN'T AS GREAT. AS WE CONTINUED DISCUSSING HIS PROPOSAL, HE KEPT THINKING OF THINGS TO ADD (OH, YOU WANT A NEW THERMOSTAT, THAT'S $X MORE). HE DID NOT LEAVE US WITH A WRITTEN QUOTE--HE HAD TO FAX IT, AND IT ARRIVED A WEEK LATER. THERE WAS ALSO A MIXUP ON THE APPT TIME--I THOUGHT 5PM, HE THOUGHT 6PM, AND SINCE HE DIDN'T CALL TO CONFIRM UNTIL HE WAS ON HIS WAY, WE WERE LEFT WONDERING IF HE WAS COMING (AT THAT TIME OF DAY, THE OFFICE WAS NO LONGER OPEN TO ''LIVE'' CALLS TO THE SALES AREA). I INDICATE I WOULD NOT HIRE FOR FUTURE WORK BECAUSE I PREFER SEDGWICK AT THIS POINT, NOT THAT I FEEL TOTAL COMFORT IS ''BAD''.

CALLED TO GET AN ESTIMATE ON A FURNACE REPLACEMENT. RECEPTIONIST WAS VERY NICE, SAID THE SALES GUY WOULD CALL ME BACK WITHIN AN HOUR, HE NEVER DID.

THEY WERE REALLY NICE AND CAREFUL IN EXPLAINING THINGS.

THE SERVICE TECHNICIAN WAS PUNCTUAL AND VERY COURTEOUS. HE PERFORMED THE REPAIRS IN A TIMELY MANNER AND EXPLAINED THE SERVICE AGREEMENT WELL.

VERY FRIENDLY GUY, BUT WAS OVERLY INTERESTED IN SELLING THE MAINTENANCE PACKAGE AND/OR NEW FURNACE OR A/C. RECOMMENDED AIR DUCT CLEANING WHICH WAS TERRIBLY OVERPRICED.

I FOUND THEM VERY RELIABLE. THEY CAME WHEN THEY WERE SUPPOSE TO. THEY WERE GREAT. I WOULD RECOMMEND THEM TO ANYONE. THEY EXPLAIN WHATS GOING ON.

THE SALESPERSON USED ABUSIVE HARD-SELL TACTICS, AFTER I HAD SAID, ''WELL, I SUPPOSE WE'LL GO WITH THE TYPE OF INSTALLATION YOU ARE RECOMMENDING,'' HE WASN'T ABLE TO ACCOMMODATE MY SCHEDULE TO SIGN AN AGREEMENT AND ACCEPT A DOWN PAYMENT FOR MORE THAN A WEEK. I HAD TOLD HIM THAT SPEED WAS ESSENTIAL. WHEN I TOLD HIM THAT I HAD CONTRACTED WITH ANOTHER COMPANY, HE ACCUSED ME OF LYING AND TOLD ME THAT I SHOULD APOLOGIZE TO HIM. HE THEN HAD THE NERVE TO TELL ME THAT I SHOULD CALL HIM IF ANYTHING WENT WRONG WITH THE INSTALLATION I HAD ORDERED. I WOULDN'T CALL HIM IF HE WAS THE LAST SALESMAN AVAILABLE.

I WAS VERY PLEASED WITH TOTAL COMFORT'S WORK. THE SALESPERSON WAS ON TIME AND THOROUGH, NO PRESSURE OR GIMMICKS. OF THE FOUR COMPANIES WHO GAVE ME QUOTES, THEY WERE THE ONLY ONES TO TAKE THE TIME TO INSPECT MY ENTIRE SYSTEM INCLUDING DUCTS AND RETURNS, AND AS A CONSEQUENCE THEY WERE ABLE TO FIX A BOTTLENECK IN MY RETURN DUCTS WHICH HAS IMPROVED THE AIR QUALITY IN MY HOUSE SIGNIFICANTLY. THEY WERE ALSO ABLE TO DO THE JOB WITHIN A FEW DAYS OF MY DECISION, WHEN OTHER COMPANIES WERE QUOTING WEEKS. THE INSTALL CREW WAS ON TIME AND PLEASANT, AND THEY DID A GOOD JOB OF CLEANING UP AFTERWARDS.

RAPID RESPONSE, QUICK INSTALLATION AND CLEANUP, AND COMPETITIVE COST

THE TECHNICIAN WAS ON TIME, POLITE AND PROFESSIONAL. HE TOLD ME THE HRV INTAKE VENT WAS IMPROPERLY LOCATED TOO CLOSE TO THE FIREPLACE VENT, BUT THE COMPANY WHICH INSTALLED THE UNIT CHECKED IT OVER AND ASSURED ME THAT THE INSTALLATION WAS CORRECTLY DONE, THAT THE VENT NEAR THE FIREPLACE VENT WAS NOT THE INTAKE VENT, AND THAT THE TOTAL COMFORT TECHNICIAN WAS WRONG.

ON AN ANNUAL MAINTENANCE CONTRACT AFTER THEY INSTALLED THE CURRENT SYSTEM. WHEN PROBLEMS OCCUR, THEY RESPOND QUICKLY, & HAVE COME OUT WITHIN 90 MINUTES. DO GREAT WORK. FOUND A COOLANT LEAK AT ONE POINT, AND THEY MADE IT A PRIORITY, WHICH I WILL REMEMBER & APPRECIATE

VERY NICE TO WORK WITH. WERE ON TIME FOR BOTH THE ESTIMATE AND THE WORK. VERY PROFESSIONAL IN CLEANING UP AFTER. PRICING WAS REASONABLE, I THINK. I DID NOT GET MULTIPLE ESTIMATES.

I SELECTED TOTAL COMFORT FROM FOUR BIDS THAT I RECEIVED FROM TOP COMPANIES ON ANGIE'S LIST. I AM VERY HAPPY WITH THEIR WORK. MY IMPRESSION FROM OTHER ANGIES LIST EVALUATIONS WAS THAT TC HAS A PARTICULAR EMPHASIS ON UNDERSTANDING HOW AIR FLOW IMPACTS BOTH COMFORT AND THE HEALTH OF THE FURNACE. MY EXPERIENCE CONFIRMS THIS IMPRESSION. THEY WERE THE ONLY COMPANY THAT DISCUSSED THIS AT LENGTH IN WHAT I FELT WAS A KNOWLEDGEABLE WAY. THEY ALSO HAVE A SERVICE IN WHICH THEY TEST FOR CRACKS IN THE HEAT EXCHANGE. I MADE USE OF IT AND WAS REALLY SURPRISED AT WHAT THEY SHOWED ME. I HAD THE GAS COMPANY COME OUT TWICE WITHIN RECENT MEMORY AND THEY NEVER EVEN CHECKED FOR THE CRACKS THAT TOTAL COMFORT FOUND. AFTER INSTALLATION THEY CAME BACK THE NEXT DAY TO MAKE SOME ADJUSTMENTS. TOTAL COMFORT INSTALLS TRANE FURNACES, AND AS FAR AS I CAN TELL, THERE'S NO REASON TO DOUBT THE QUALITY OF THESE UNITS.

THE BID WAS REASONABLE AND WAS HONORED. EVERYONE WAS COURTEOUS AND PUNCTUAL. WORK WAS PERFORMED THE DAY AFTER THE BID. THE CLEANUP WAS THOROUGH AND WE NOW HAVE A MUCH WARMER ROOM!

I FOUND THE COMPANY'S NAME IN MY ANGIE'S LIST DIRECTORY AND NOTICED THAT THEY GIVE $25 OFF ON FIRST SERVICE AND HAD RECEIVED SERVICE AWARDS. THEY RESPONDED PROFESSIONALLY, PROMPTLY, AND GOT US UP AND RUNNING AGAIN. I WAS SO PLEASED WITH THEIR SERVICE, I SIGNED UP FOR THE DIAMOND PLUS PLAN FOR ONGOING MAINTENANCE. SCOTT HORN WAS COURTEOUS AND APPEARED QUITE COMPETENT. ANSWERED ALL MY QUESTIONS TO MY SATISFACTION. I WOULD RECOMMEND THEM.

EXCELLENT, MITCH WAS VERY KNOWLEDGEABLE AND SAW THE PROBLEM RIGHT AWAY. HE WAS ALSO A GOOD SALESMAN AND SOLD ME A SERVICE AGREEMENT FOR ALL MY APPLIANCES.

WORKERS WERE VERY PROFESSIONAL, AND CLEANED UP THEIR MESS.

I HAD A POOR EXPERIENCE, INITIALLY, DUE TO AN EMERGENCY VISIT NO-SHOW. HOWEVER, WHEN I CALLED TO GET SOME PRICE BENCHMARKS TO USE WITH OTHER COMPANIES AND SHARED MY EXPERIENCE, THE SALES/SERVICE PERSON HANDLED IT EXTREMELY PROFESSIONALLY THUS I CHANGED MY PREVIOUS DECISION OF NOT TO USE THEM. PRICES WERE FAIR, AND MORE IMPORTANTLY, THEY ONLY SOLD ME WHAT I NEEDED. ALL PEOPLE INVOLVED IN SERVICE & SALES WERE VERY PROFESSIONAL, FRIENDLY, AND COMPETENT. IT ENDED UP BEING A PLEASURE TO WORK WITH THEM. EVEN IF THEY ARE SLIGHTLY MORE EXPENSIVE (WHICH I AM NOT CONVINCED THAT THEY ARE), I WILL USE THEM FOR MY ROUTINE SERVICE BASED UPON THEIR PERFORMANCE ON THIS TRANSACTION AND MY DISAPPOINTMENT WITH OTHER SIMILAR COMPANIES.

HE WAS HERE FOR ALMOST TWO HOURS. POINTED OUT POSSIBLE REPAIRS IN THE FUTURE. TALK ABOUT PROFESSIONAL. I WILL BE HAVING THEM DO ANY REPAIR WORK IF NEEDED.

THEY HAVE GONE ABOVE AND BEYOND FOR ME. THEY ARE CLEAN AND THEY HAVE GOOD FOLLOW THROUGH.

SERVICE PERSON ARRIVED ON TIME, COURTEOUS AND THOROUGH.

WE RECEIVED THREE OTHER QUOTES (FROM OTHER RECOMMENDED COMPANIES ON ANGIE'S LIST), AND THESE FOLKS WERE THE ONLY ONES WHO REALLY LISTENED TO WHAT WE WANTED. WHILE THE FURNACE QUOTE ITSELF WASN'T ANY DIFFERENT FROM THE OTHER QUOTES, THE FACT THAT THEY HAD IDEAS ON HOW TO INEXPENSIVELY ENHANCE THE AIRFLOW THROUGHOUT THE HOUSE TO KEEP IT ALL AT THE SAME TEMPERATURE WAS VERY IMPRESSIVE TO US. NONE OF THE OTHER COMPANIES REALLY KNEW WHAT TO DO ABOUT OUR COMPLAINTS ABOUT HOW THE UPSTAIRS LEVEL STAYS 5-10 DEGREES HOTTER IN THE SUMMER THAN THE REST OF THE HOUSE. IN ADDITION TO PUTTING IN A GREAT NEW SYSTEM, THEY EASILY FIXED OUR AIRFLOW PROBLEM WITHOUT PUNCHING HOLES IN ALL THE WALLS. ALL OF THE TECHNICIANS WE DEALT WITH WERE EXTREMELY PROFESSIONAL AND VERY COURTEOUS. OUR ONE COMPLAINT WAS THAT ONE DAY DURING THE THREE DAY INSTALLATION ONE OF US HAD TO WAIT AN EXTRA HOUR FOR THEM TO SHOW UP. IT TURNED OUT TO BE A MISCOMMUNICATION WITH THE SCHEDULER. WE WOULD DEFINITELY USE THEM AGAIN.

THE SERVICE REP TOOK ONE QUICK LOOK AT MY CENTRAL AIR UNIT AND SAID THAT IT WAS TOO OLD AND WASN'T WORTH FIXING. HE NEVER EVEN OPENED UP THE UNIT. HE THEN PROCEEDED TO SHOW ME GLOSSY BROCHURES OF NEW UNIT OPTIONS WITH QUOTES. I THEN DECIDED THAT HE MIGHT NOT EVEN BE A TECHNICIAN, BUT A SALESMAN, SINCE HE WAS REFERRING TO JOBS THAT HE HAD RECENTLY ''SOLD'', NOT INSTALLED. HE WAS PUSHING THE TRANE MODEL HEAVILY AND EVEN ASKED ME OUTRIGHT IF I WAS PLANNING ON OBTAINING OTHER BIDS. WHEN I SAID YES, HE PROCEEDED TO TELL ME THE DISADVANTAGES OF THE OTHER MANUFACTURERS. I ALMOST ASKED HIM IF HE WAS GETTING A COMMISSION ON TRANE! FORTUNATELY, I GOT A SECOND OPINION. THIS TIME A REAL TECHNICIAN CAME OUT, REPLACE A $12 CAPACITOR PART AND ADDED SOME FREON. THE AIR NOW WORKS GREAT! I WILL NEVER CALL TOTAL COMFORT AGAIN. I FEEL I PAID $45 FOR NOTHING, BUT A SALES CALL!!