Total Comfort

L/M on company voicemail Sunday night, receptionist called back Monday morning 7:15 AM & issued work out to a tech. The tech did not call back until 9:30 AM - had called another heating company by then. Tech from Total Comfort made it out & did repair by 10:15 AM, so other company missed out. Looks like the other company would have been $30 more, since I didn't have a coupon for them.

I feel he was only there to mainly sell me a furnace. I felt he was too aggressive and attempted to charge me more than what was indicated when I contacted them.

They are doing a really good job. They were here when they say they would be. They are pleasant and clean.

Installation of our new furnace was flawless; the installers were excellent, they cleaned up afterward and did an excellent job showing us how to use the features of our new furnace. The following spring we purchased a new air conditioner from the same company and our experience was equally as good. We would highly recommend them, especially based upon their prompt service when we had a cold house.

Total comfort doesn't install the water heaters themselves. They sub-contracted out. Unfortunately, we hit a snag in what Total Comfort promised and what the installation team could provide. We had to have a new quote submitted, which was a lot more than we expected (moving where the water heater was going to be installed, not a simple swap-out). However, Total Comfort was willing to negotiate on the price untill we felt comfortable with the new quote. The installation plumber was willing to work with us to get the new water heater installed on a very tight timeline after all the issues the first time around. Everything ended up working out okay in the end, but we had to take extra time off of work to be at the house for two install dates, instead of one.

The repair response was very good. The quality and efficiency of the installers was very good. The unit ordered was not in warehouse stock, so they substituted the next level up outside unit. Unfortunately, this unit did not match the coil they installed, and overall efficiency went down. The end result was a loss of $150 rebate from Xcel. The original order called out a system that would generate a $300 rebate. I feel they errored in not informing me prior to installation and therefore allowing me the option of upgrading the coil as well.

The repair person came out on a Thurs, determined what the problem was, gave me options & I decided to replace my 16-year-old system. He then got the sales person out same day. Steve was here over three hrs answering my questions & explaining what/ why & options (a great experience). The installers (Ali/Driss)came that Thurs & had the air conditioner up & running before they left (which they said they would when they came). They arrived when Steve said they would, called ahead to let me know they were coming, trucks were ID'd as Total Comfort, they removed their shoes, put tarps down, were extremely pleasant, cleaned up when finished & answered many questions. They told me when they came Tues am they would have to return a 2nd day to finish. They returned the following Monday (my choice of day)& did the duct work and got the furnace/humidifier up & running. They were excellent service people - knew what they were doing. The A/C is reducing humidity & evening the temp in the house.

$125 to show up and investigate. I understand that fee, it took 10 minutes to diagnose. .......$50 to install a new part. I understand that, it took 5 minutes to get it from the truck and install it. .......$250 for the part (I later called a retail store and the part was $30). I do not understand and I am very disappointed. .......Service person was cold, abrupt, not friendly at all.

TC did good work - very clean and efficient. The only problem encountered was that we were the second job of the day on a Friday, and we were told to expect them between 12pm and 2pm. The worker did not arrive until late in the afternoon, around 4pm, and stated that he did not have the correct parts for the job when he arrived. He rescheduled the job for the following Monday, and completed the work efficiently and well.

While having our roof replaced on the house we just purchased, the roofers removed some rotten boards and discovered that the A/C ductwork (installed 2 years ago) had come loose. This was at 4 pm. We called Total Comfort, and they sent the original installer out the first thing the following day. Given the potential for condensation, mold, and other evils that could have occurred, we were pleased that Total Comfort was so responsive. While you could say the installation might have been the cause, it's an old house and this was a challenging installation, they were the only ones willing to do it in the first place, according to the previous owner. Assuming the problem stays fixed, I'd give them high marks for backing up their work in a professional manner. NOTE: The "A" for quality of work relates to the repair only. The "C" for responsiveness is because we had to initially call back twice before getting to a person (the COO) to took care of our problem.

They did an excellent job. The people we dealt with were straight forward with the cost. I would recommend them.

They were very timely, very professional and very accommodating.

David was the sales rep. He was on time and did a great job educating me on heating and A/C. When it was time to do the work, the workman were on time and stayed until the job was completed to my satisfaction. They were not the least expensive company, but they did a great job. The only thing I would have them change is better clean up.

We had placed the call under emergency service, and Brad was here within an hour. He was very polite and extremely knowledgeable. He not only fixed the problem, but he helped to diagnose why it was happening as well as give us advice on how to perform routine maintenance. Total Comfort was very reasonably priced, and I will be a customer for life.

Poor. Salesman was very nice. Described experienced crew and seemed to know about how to install the HRV. A different crew showed up, young and not so experienced. Left ducts hanging, not well secured, got insulation all over clothing, etc., in closet after I told them I would move anything that needed moving. I was told that the controls could not be remotely. After the install I read the book and it said the unit could be removed from the HRV and installed within 100 ft. Controls were on the side of the unit and where they installed it you would have to be a contortionist to see them. I also noticed that the lower lever was significantly colder, which was the opposite effect I was told would result from adding the LL returns. TC returned to try to make adjustments but clearly is out of their league in installing HRV's. I have to run the unit 24 hrs., and run the furnace fan 24 hrs., or it pulls in 40 degree air into the furnace when the furnace fan is on and the HRV not on.

This company has great customer service. They're very responsive from the phone calls, customer service reps, techs and sales reps. I was more impressed by them than almost any other contractor/company I've worked with.

I was pleased that someone answered the phone on the weekend! I had been with out heat since Friday night. They charged a flat rate for the call as opposed to an hourly rate. One other place charged an extra 100 dollars on top of hourly rate due to the service on the weekend. The serviceman was polite, informative, and restored my heat.

I am surprised this company is so highly rated by others. The estimate I was given seemed completely out of line. I was quoted $3600 for a new furnace--single stage 80% efficient. I was told a new air conditioner would be an additional $5000. When I said I wanted to get additional estimates I was told it could be a week before they could do the work if I did not decide today. When I called a different company for an estimate I found I could get a much better furnace for less money ($3100 for a two stage 92% efficient furnace, a more reliable company manufacturing it; $2700 for the central air). I feel this company tried to take advantage of our situation and charge an outrageous amount of money. I can't help but wonder if they thought they could take advantage of the fact that I was dealing with them and not my husband and that we had 2 children in an unheated house in November. To top it all off, they failed to give me my Angie's List discount for the repair job.

FABULOUS. THEY WERE TIMELY, COMMUNICATIVE, POLITE, RESPECTFUL AND GAVE ME DAILY REPORTS ON WORK PERFORMED.

I WOULD LIKE FOR THIS COMPANY TO LIVE UP TO THEIR AD THAT STATES "YOU WILL BE ASTOUNDED BY OUR SERVICE AND PROFESSIONALISM OR THE SERVICE CALL IS ON US." I WOULD LIKE THEM TO COME OUT AND SERVICE THE UNITS AND I DO NOT WANT TO BE CHARGED AS PER THEIR ADD IN THE ANGIE'S LIST PUBLICATION.

DAVE, THE SALES PERSON, WAS VERY THOROUGH. THE INSTALLERS WERE A LITTLE LATE ARRIVING (ABOUT 1/2 HOUR). THEY WERE PROFESSIONAL AND LET US KNOW ABOUT ANY MODIFICATIONS THEY WOULD NEED TO MAKE TO THE CEILING IN OUR FURNACE ROOM. THEY SHOWED US THE OPERATION OF THE FURNACE AND ANY MAINTENANCE REQUIRED.

THEY HAD THE SECOND BEST PRICE OF THE THREE ESTIMATES WE RECEIVED. WE CHOSE THEM BECAUSE THEY HAD A BETTER RATED BRAND OF AIR CONDITIONER, AND THEY HAD SERVICED OUR FURNACE PREVIOUSLY. THEY DID A GOOD JOB, WERE FAST, AND THE NEW MACHINE WORKS GREAT.

HEADQUARTERS OPERATOR WAS PLEASANT TO DEAL WITH OVER THE PHONE. SALESPERSON, DAVID ROTH, WAS EXCELLENT. VERY PROFESSIONAL, FRIENDLY, AND GIFTED COMMUNICATOR. I THOUGHT HE DID A PARTICULARLY GOOD JOB ASSESSING WHAT WORK WOULD NEED TO BE DONE IN THE UTILITY ROOM AND I LIKED THE DESIGN HE PROPOSED FOR AMENDING THE FURNACE COMPARTMENT HOUSING THE INDOOR COIL. BID WAS CLEARLY PRESENTED, BOTH VERBALLY AND IN WRITTEN FORM, AND COMPARABLE TO OTHERS. ULTIMATELY WE DECIDED WE JUST DIDN'T WANT TO GO WITH THE BRAND THEY SELL (TRANE) OUT OF CONCERNS WITH THE SPINE-FIN COIL DESIGN THOSE PARTICULAR UNITS UTILIZE. NONETHELESS, THEY'RE DEFINITELY A COMPANY WORTH RECEIVING A BID FROM.

IN GENERAL THEY WERE VERY PROFESSIONAL & CLEAN. ALL TECHS INVOLVED (4 TOTAL)WERE VERY COURTEOUS AND WORKED VERY HARD TO INSTALL OUR ERV UNIT CORRECTLY. IT DID TAKE TWO VISITS (IN A 10 DAY PERIOD) TO COMPLETE THE INSTALLATION AS SOON AS WE HAD A TECH THAT WAS FAMILIAR WITH THE WIRING FOR A SYSTEM THAT BOTH VENT BATHROOMS AND EXCHANGES AIR, ALL WAS WORKING WELL. TO THEIR CREDIT, THIS WAS ALL BECAUSE THEY WANTED TO DO IT RIGHT THE FIRST TIME. THE FIRST SET OF TECHS, WHEN UNSURE OF THE PROPER WIRING FOR OUR SYSTEM, CALLED IN THE SUPERVISOR FROM VACATION (BOAT& FISHING GEAR IN TOW)TO MAKE SURE ALL WAS DONE RIGHT. WHEN THEY INFORMED ME THEY NEEDED TO SEND ANOTHER TECH THE FOLLOWING WEEK, I WAS A BIT ANNOYED, BUT THEY DIDN'T BAT AN EYE WHEN I SAID I WOULDN'T PAY UNTIL THE JOB WAS DONE. WHEN THE INSTALLATION WAS COMPLETE AND I WAS SAYING GOODBYE TO THE TECH, THE DOOR BELL RANG & LOW AND BEHOLD IT WAS THE SUPERVISOR THAT WAS CALLED FROM VACATION STOPPING BY TO MAKE SURE ALL WENT WELL - NICE.

MITCH AND ANOTHER TECHNICIAN CAME OUT TO INSPECT MY FURNACE. HE HAD BEEN AT MY HOUSE TWO AND HALF YEARS AGO WHEN MY A/C HAD BEEN REPLACED AND A GOOD DEAL OF WORK HAD BEEN DONE ON THE DUCT WORK TO TRY AND IMPROVE THE AIR FLOW IN MY 3-LEVEL TOWNHOME. MITCH REMEMBERED THE PROBLEMS THAT I HAD ORIGINALLY HAD, AND STILL HAD ALL THE SPECS THAT HAD BEEN COLLECTED IN THE ORIGINAL WORK-UP OF MY HOME. THE OLD FURNACE WAS 15 YEARS OLD SO IT WAS NOT EXACTLY A SURPRISE TO FIND THAT I NEEDED A NEW ONE. IVAN AND DRISS CALLED TO LET ME KNOW WHEN THEY WOULD ARRIVE. WHEN THEY ARRIVED, THEY CAREFULLY LAID OUT CLEAN DROP CLOTHS FROM THE PATIO DOOR TO THE FURNACE ROOM. THAT WAS MUCH APPRECIATED AS I HAVE OFF-WHITE CARPETING. IVAN INSTALLED THE PROGRAMMABLE T-STAT, AND MADE SURE I UNDERSTOOD HOW TO USE IT. THEY CLEANED UP THE WORK AREA BEFORE LEAVING, AND THE FURNACE WORKED THE FIRST TIME I NEEDED IT. I'M ANXIOUS TO SEE HOW EFFICIENT IT WILL BE THIS WINTER.