Sigstad's Mill Direct Flooring

We ordered vinyl for our house in Lindstrom, MN, on July 22, 2011. The vinyl was for the kitchen, front entryway, & a small hallway in the basement. We ordered two patterns--one for the kitchen and the other for the entryway & the hallway. The total for the vinyl was $986.14 plus the estimated $822.75 for the installation. The salesman said he would need half payment of the total bill before he would order the vinyl, which he said would be $986.14. We found out later that the installer was an independent installer; therefore, we paid the full amount for the vinyl at the time of the order. The installer needed to be paid separately. The installer came to install the vinyl August 1, 2011. After all the preparation was done, the installer was ready to start the installation. Upon unloading the vinyl, he found the vinyl for the basement hallway was missing. He called the store and found out that it was never ordered. The person at the store said he could order it, but it would be a few days before it would be in, and it would be an additional $345 roughly. We said okay since we could still get the vinyl for the kitchen and the entryway installed. The installer suggested we check the vinyl he had brought to be sure that part of the order was correct. Much to our dismay, that was all wrong. When Sigstad's ordered the vinyl, they switched the patterns. We were not going to wait another week for a whole new order especially since the salesman duped us into paying in advance for the vinyl in full. We canceled the replacement order and requested a full refund. We went elsewhere, and the vinyl was installed the next day. We were sent a refund check for $986.14 dated August 4, 2011. August 16 we received notice from our bank that the check was returned unpaid due to NON-SUFFICIENT FUNDS. We called the store and the owners were not in. I called August 17 and talked to Mike (one of the owners). He said he would check into it and call me back. He did not call us back. We stopped in the store early that afternoon, and Mike was out doing an installation, but we were told the other owner would be in later. Later that afternoon the other owner called and said the money would be in the bank Thursday, August 18. We went to the bank on August 18 and were able to acquire our money.

My husband had contemplated doing the work himself but had decided against it. The people at Sigstad's were really good and helpful. The selection that they had was not bad. There were some places that had bigger selections but they just happened to have what we really liked. Carlo, the person that they had installing, came in and did the work in a couple of hours. I?m looking at it right now and it is still just about as good as the day he put it in. They offered the best price compared to everybody else. The total cost was around $800 or $900 and it included the labor cost as well. Their products were priced better than just about everybody else?s. When compared to estimates that we received from other companies, there wasn?t a huge gap between what we ended up spending with Sigstad's as opposed to what we would have spent at other places. That is why I would consider their labor cost as being pretty competitive. I would use them in the future, if necessary.