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London Aire Chimney Services

Chimney Sweep, Chimney Repair, Chimney Caps,

About us

To provide Peace of Mind, Comfort and Security to our clients by providing the highest quality service at a very competitive cost. Certified, uniformed techs. 99.5% on time arrival rate. Master Chimney Sweep #19. Certified Chimney Sweep #3368-96.

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Air duct cleaning, chimney caps, repair and sweep, gutter repair, chimney inspection & replacement.

Amenities

Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.832 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
6%
3
0%
2
9%
1
9%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
5.0
Showing 1-25 of 32 reviews

Rick L.
01/2020
4.0
chimney repair
  + -1 more
I was happy with him. I would highly recommend them. They are very informative, attentive to details, and very helpful.
Description of Work: He did a full interior chimney inspection.
Rating CategoryRating out of 5
Yes, I recommend this pro

Nicholas F.
07/2018
1.0
chimney repair
  + -1 more
Jim called me and we chatted for about a half an hour. I am a fairly friendly person and like to give people the benefit of a doubt, however, I have never been treated so rudely as I was with him. He started by educating me on common problems with chimneys, then tried to explain pricing. It was so confusing. As I asked questions, he became more and more upset with me to the point of us both raising our voices! I had to stop myself from getting worked up over services that were not even agreed to yet. This has never happened to me. He then basically hung up on me which inspired me to write this review. I think this is the first online review I have ever written. I will be finding my chimney services elsewhere.
Description of Work: Chimney flu liner repair

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
3.0


John V.
04/2018
5.0
chimney sweep
  + -1 more
Jim was very courteous, rates were reviewed before he started. Everything was protected and cleanup was complete.
Description of Work: 1 Chimney swept and another inspected but didn’t need to be serviced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John T.
08/2017
2.0
chimney repair
  + -1 more
Jim called me back after I'd left two messages a week apart. He was extremely curt and rude on the phone. He never identified himself, and hung up on me when I asked his name. I had to look him up based on the number. Since this is clearly not the first review to comment on his terrible, unprofessional telephone manner, I'm guessing I got the right guy. He was telling me that he couldn't perform the work I was asking for; which is good and helpful information. That's why I called him and several other businesses. To date, he's the only one that I've encountered who was rude without any sort of provocation.
Description of Work: Wood stove installation.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0


Michael F.
05/2017
1.0
chimney caps, chimney repair
  + 0 more
Called these folks to get a quote on a chimney relining. They spoke with me extensively and said they'd call me the next week to schedule. No call back. I called them back, and briefly described the situation again. They said they don't do that kind of work, and told me to "do my research". I asked them why they were unable to perform it, so that I could find an appropriate contractor, and they told me that the couldn't tell me. I pressed, asking what research I needed to do, other than contact a professional and they said that they couldn't tell me anything. Unprofessional and unhelpful.
Description of Work: needed a brick chimney relined

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,800

Cheryl B.
12/2016
2.0
chimney sweep
  + -1 more
Jim was very short and rude on the phone, when I asked about pricing he was unclear on the pricing and would not give me details about his different inspection packages. When he gave me an idea of what the minimum cost would be and different service charges it was extremely expensive! I found another provider on Angie's list that saved me over $500 vs what I would have paid with Jim for inspection and cleaning. If you are looking for customer service or a good rate I would not recommend Jim.
Description of Work: I need multiple chimney's inspected and cleaned.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
2.0


Doreen E.
10/2016
5.0
chimney sweep, chimney repair
  + 0 more
Excellent! A well-known national chimney service tried to frighten me into doing very expensive repairs and Mr. Collar from London Aire explained exactly what I needed and didn't need and then did the work on time, in budget and with excellence.
Description of Work: Repair of the inside of a 60 year-old chimney

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Cory F.
09/2016
5.0
chimney sweep, chimney caps, chimney repair
  + 1 more
Jim returned my call the same day and spent 15 minutes on the phone talking to me about my chimney problem. Because my schedule was flexible, he was able to call the next day to fit me in, after he finished up his other scheduled jobs. I hired him to inspect our chimney, because there was a small amount of water coming into one of the fireboxes when it rained heavily. He diagnosed the problem and showed me a detailed video of the top of my chimney, so that I understood exactly what was going on up there. He then gave me options for a solution and ways to preserve the chimney from future problems. He answered all of my questions and made sure I knew the fees of any services before performing them. In addition to the inspection, I had him install a stainless steel chimney cap. If you want quality and knowledge, I recommend London Aire Chimney Services.
Description of Work: Chimney inspection and installation of a chimney cap

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

David G.
12/2015
5.0
chimney sweep
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Patricia J.
12/2015
5.0
chimney caps, chimney repair, chimney sweep
  + 1 more
unknown
Description of Work: More thorough inspection of chimney and placing new temporary cap until chimney can be repaired.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Armen H.
06/2015
5.0
chimney sweep
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Holly W.
06/2015
5.0
chimney sweep
  + -1 more
This experience was excellent. He called me back within a few hours of my message and offered to come over that same day because he was in the area. I told him that we were certain we would need a camera inspection of the chimney - but he told me that rather than go ahead with that right away, he could swing by and take a look. He said those cost a lot more and often he can tell if the chimney is in good enough shape/or poor enough shape just by the visual inspection first. He said if it turned out that he'd need to do the video after all, he wouldn't charge us for the visit to come back. This honesty was refreshing from other companies we've experienced - and it saved us hundreds of dollars. We went ahead with the visual inspection and after 20 minutes on our roof he came down and showed me a video of what he found on his iPad. I was very impressed with his knowledge/professionalism and the use of technology to show me what was going on with my chimney. I approved the work to remove the plug and he inspected the chimney and took video of the inside. When my husband got home, he showed him the video too - and then showed us pictures in a photo album of different situations and scenarios. He spent 2 hours with us but we only paid for the original visit charge (plus the service cost). Most places charge again if they are there longer than the first hour. He told us what work needed to be done by a masonry company and offered to help us find a place that could do our small job. He was very helpful in giving us tips of what to look for when working with wood stove companies so we don't get scammed or have the cheap version installed, thus making our chimney less safe. We appreciated all of the education and help and advice we received. After what he found, there wasn't immediate work to have him do, so I was surprised that he still invested so much energy talking with us about the process. Down the road when we have chimney sweep work to be done or other issues, Jim is the only person I would call.
Description of Work: Jim did an inspection of our chimney because we are hoping to install a wood stove pipe through it. He discovered that it was capped and came down to get permission to remove the cap to perform the inspection and then replace it. I appreciated that he checked with me first, before taking the seal off. He performed the inspection and reinstalled the plug at the top and gave us all the information we needed for moving forward with the project.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike D.
11/2014
5.0
chimney sweep
  + -1 more
We have used them before and everything went great again. I will use again in the future.
Description of Work: Cleaned gutters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Vernon J.
08/2014
5.0
chimney sweep
  + -1 more
He came out a few days early and measured about three times to make sure he got it right, on the day of installation he drilled a hole as another check. The door was cut and the chimney repaired and lined. The door was then installed. Everything was cleaned up when they were done.
Description of Work: Repaired the damper and swept the chimney, earlier this year, he then repaired the firebox by cutting an opening and hanging a door outside and lined the chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800

Vernon J.
01/2014
5.0
chimney sweep
  + -1 more
on the day expected, Swept the chinney, pointed out future problems that were not do or die things. He coveref the carpet ftom the front door to the fireplace.
Description of Work: I called JIm because of a broken damper in my fireplace. He called and setup an appointment to investigate the problem.. On the day they did the work he took out the insert, swept the chimney from the inside and showed me the condition of my chimney with a video camera. He found the problem with my damper and thorough with his work. He's not the cheapest around, but the price was worth it for the work. I strongly recommend him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

CATHERINE C.
12/2013
5.0
dryer vent cleaning
  + -1 more
I have used London Aire (Jim Collar) for the past several years to clean my dryer vent duct work. He returns phone messages quickly, and always arrives on time. He works quickly once he arrives. He tells me when my dryer will need cleaning again, based on the amount of lint he finds in the vent when he cleans it. His prices seem quite fair to me--they are based on the location and type of duct work in a particular house, and he shows me a chart that indicates how the pricing works. He's courteous and professional, and I recommend him highly.
Description of Work: Cleaned dryer and dryer duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Bruce K.
09/2013
5.0
chimney sweep
  + -1 more
Jim is very detail oriented, efficient and clean. He even goes up on the roof to clean everything from top to bottom. This was the second time my wife and I have used him. He was recommended by my father-in-law who has used Jim for a number of years.
Description of Work: Cleaned our dryer vent and fixed the connection of the dryer to the vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

SHANNON H.
09/2011
5.0
chimney repair
  + -1 more
I left a voice mail and he returned the call within an hour. Based on information provided about the house, he suspected that the chimney repair would be masonry, not the type of chimney repair he does. Jim charges for a visit (as I found out many chimney people do). However, he didn't want to come out and charge us to look at something he may not be able to fix. He said he could probably tell by pictures what type of repair was needed so I offered to email pictures of the chimney. Once I finally emailed the pictures, Jim called within minutes. He immediately identified the type of brick as an inferior grade that had been popular around 30+ years ago. It's not work he does and recommended a mason to contact (who, by the way, confirmed Jim's assessment). I appreciate that Jim worked with us to avoid charging us to look at a chimney that he couldn't repair.
Description of Work: I contacted Jim about the crumbling chimney furnace stack on our house.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Henry B.
10/2010
5.0
chimney sweep
  + -1 more
I was happy with them. They seemed to be efficient and know what they were doing. They seemed to do a very thorough job. They were prompt.
Description of Work: I have used them for chimney cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lynne H.
08/2010
1.0
chimney sweep
  + -1 more
I admit I did not use Jim in the end. I was going to even though his manner was off putting in the beginning, but I am glad to hear from him that he has plenty of work and does not need my business. I am by nature a polite and kind person (I hope) and was in tears after my last call with Jim. It was hard enough to go through our summer and to lose our home and have to move without having someone treat you like an annoyance. Thank goodness I found someone ELSE in Golden Valley to help me.
Description of Work: We bought a new home in May and I had contacted Jim then to ask about prices and services, etc. I had had a very difficult time finding someone in that area to do the work, so I was desperate for help. I noticed right away that Jim was a little taciturn and gruff on the phone, but didn't mind as I needed help. We then had to move out moving date twice, once in June due to a car accident and in July due to illness in the family, BUT I had never set a date with him, so no cancellations were involved. When I called Jim back the third time to ask about dates and re-confirm prices (he had said in May that they went up as the summer went on), AND I thought he was going to charge me $150 for the set up fee alone, which was $50 over and above his usual rate, he said "I TOLD you what the prices were." I had honestly forgotten and was trying to confirm and set a date for the work. He then said they had plenty work and if I didn't' want to use them, that was fine. Granted I had called a couple of times between May and July and asked questions, Plus I tried to get rough price ranges for possible problems I anticipated to start, but he was reticent to give those out, so I never had a vague idea what kind of best or worse case scenario I was in for. He said he could not give me any information until he came out. Very curt, unhelpful and rude. Used an Angie's List sweep further away than Jim who charged me less for the call, and did fine work cleaning two fireplaces and replacing a damper.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


DOUG I.
07/2010
5.0
chimney sweep
  + -1 more
It had been a few years and we burned peat last season so the build up was considerable. He arrived on time, thoroughly explained the pricing and completed the work in an efficient manner. Clean up was very thorough. Highly recommend using London Aire.
Description of Work: Had a chimney for a wood-burning fireplace cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Christian K.
10/2007
5.0
chimney caps, chimney repair, chimney sweep
  + 1 more
Jim inspected our chimney three years ago when we bought the house. We requested he clean the chimney for our living room fireplace, but after inspecting he said it didn't need it. He also inspected an old wood burning stove in our family room that was in disrepair. He confirmed our suspicions that we shouldn't use it. He was very detailed, thorough, and took the time to explain how to use the living room fire place properly because we had never used one. Jim came back this week (Oct 2007) to perform the three services I listed earlier. Once again, he was very thorough, advised on the work before he performed it, gave us options when possible. I was particularly concerned about having a good screen in the chimney cap, as we had had a bat in the house. We think he got in via the chimney. Jim ordered a stainless steel mesh screen and explained exactly how it works and that stainless steel should never have to be replaced. Also, the work area was left very clean.
Description of Work: Performed three services: cleaned chimney, fixed damper chain, and installed stainless steel mesh in the cap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$577

JANET R.
10/2006
5.0
chimney sweep
  + -1 more
A good investment. Helpful to have someone other than a contractor describe the problems, and was educational in general in understanding how a chimney works.
Description of Work: Performed chimney inspection and reported on condition and work needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

CATHY B.
07/2006
5.0
chimney sweep
  + -1 more
We asked London Aire to give us a second opinion on the condition of our chimney after receiving a report suggesting thousands of dollars of repairs. Jim was thorough, knowledgeable and very helpful to suggest next steps. The remote video was particularly helpful as it gave us a visual idea of what repairs are truly needed. We particularly felt reassured because London Aire does not do chimney repair, so they gave us a non-biased report. This was not the case with the previous chimney sweep we hired.
Description of Work: Chimney inspection with remote video.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$287

KATE T.
10/2002
5.0
gutter repair
  + -1 more
I HAVE USED JIM COLLIER OF LONDON AIRE SERVICES THREE TIMES NOW FOR GUTTER & DOWNSPOUT CLEANING AND MINOR REPAIRS RELATED TO GUTTERS AND CHIMNEY (INCL. INSTALLATION OF A CHIMNEY CAP THREE YRS. AGO). HE IS A GREAT GUY, AND RESPONSIVE, FAST, AND IMPRESSIVELY HARD-WORKING, EVEN IN 90-DEGREE WEATHER! KNOWS HIS STUFF. RECENT CHARGES WERE $49 FOR THE SERVICE CALL, PLUS $238 TO CLEAN AND FLUSH OUT GUTTERS AND DOWN SPOUTS CLOGGED WITH LEAVES AND ROOFING GRANULES ON MY 2-STORY HOME, PLUS $100 TO REPLACE THE ENDS OF MY DOWNSPOUTS WITH NIFTY TELESCOPING, SWIVELING, FLIP UP EXTENSIONS, WHICH I HIGHLY RECOMMEND. I''VE RECOMMENDED THIS COMPANY TO OTHERS AND WILL DEFINITELY USE AGAIN.
Description of Work: GUTTER & DOWNSPOUT CLEANING; ALSO REPLACE ENDS OF DOWN SPOUTS WITH TELESCOPING, SWIVELING, DOWNSPOUT EXTENSIONS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$412
    • 1(current)
    • 2

Contact information

17108 Kettle River Blvd NE, Forest Lake, MN 55025

londonairechimneyservice.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:30 AM
Tuesday:
7:30 AM - 5:30 AM
Wednesday:
7:30 AM - 5:30 AM
Thursday:
7:30 AM - 5:30 AM
Friday:
7:30 AM - 5:30 AM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Chimney Sweep,
Chimney Repair,
Chimney Caps,
Dryer Vent Cleaning,
Gutters,
Air Duct Cleaning

FAQ

London Aire Chimney Services is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:30 AM

Tuesday: 7:30 AM - 5:30 AM

Wednesday: 7:30 AM - 5:30 AM

Thursday: 7:30 AM - 5:30 AM

Friday: 7:30 AM - 5:30 AM

Saturday: 8:00 AM - 12:00 PM

London Aire Chimney Services accepts the following forms of payment: Check
No, London Aire Chimney Services does not offer free project estimates.
Yes, London Aire Chimney Services offers eco-friendly accreditations.
No, London Aire Chimney Services does not offer a senior discount.
Yes, London Aire Chimney Services offers emergency services.
No, London Aire Chimney Services does not offer warranties.
London Aire Chimney Services offers the following services: Air duct cleaning, chimney caps, repair and sweep, gutter repair, chimney inspection & replacement.

Contact information

17108 Kettle River Blvd NE, Forest Lake, MN 55025

londonairechimneyservice.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:30 AM
Tuesday:
7:30 AM - 5:30 AM
Wednesday:
7:30 AM - 5:30 AM
Thursday:
7:30 AM - 5:30 AM
Friday:
7:30 AM - 5:30 AM
Saturday:
8:00 AM - 12:00 PM