CUSTOM FLOOR COVERING

I wanted a light beige low pile carpet for my basement room. I was not picky about design but wanted a low cost. I went to a big box store and found some cheap berber that was course and scratchy. I called Keith Lindquist the owner of Custom Floor. He charges $35 to do a home visit which I thought was well worth saving on shopping time. He does not pressure sale. He found a carpet for me that was the light tan, just what I wanted. It cost only $200 more than the cheap berber I looked at and it was 3x better quality and super soft. The installation was quality and on time. The $35 home visit fee was not charged because I made an order. My cost was also kept low because the existing pad was good enough to use again and the carpet roll was wide enough so that no seam was needed. I also requested no tack strips. Because it is in the basement I wanted to be able to pull it up easily in case of dampness. The big box store would not do an install without tack strips claiming company rules. Keith will do the install however you want.

The were excellent. Just really the whole experience was flawless. I called them, and they came to the house. I told them what I had wanted, and they came with samples. Picked the carpet, and they ordered. Told me when it would be in, and the installation was on time. The whole experience was positive.

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I have had carpet replaced many times. This is the first time that furniture was moved prior to and after the carpet was installed. The crew went above the call of duty to help me get a heavy sofa bed moved from one area to another. This was also the best clean up job I have ever had done by a crew. Crew was friendly and knowledgeable. I will definitely use them again for laminate flooring. The new carpeting looks great!!

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Process went very well. Both crews were professional, courteous & timely.\ Flooring was great. Clean up was good. I love my new floors.

I received a very reasonable bid from Scott. The bid was lower than a ''brand name'' company. I had thousands of samples to choose my flooring from. Installation was on time and I'm very pleased with the results. I would recommend Custom Flooring to everyone and look forward to using them again.

PRICE REFLECTS THE DINING ROOM AND ENTRY WAY.

THIS HAS BEEN A NIGHTMARE. I PAID TOP DOLLAR FOR THIS FLOORING. THE QUALITY AND THE DURABILITY OF THE PRODUCT IS VERY POOR. SCOTT LINDQUIST, OWNER OF CUSTOM FLOOR COVERING, HAS MADE NO EFFORT TO REMEDY THIS SITUATION. THE INSTALLER WAS INEXPERIENCED, AND HE CUT ALL THE PRODUCT IN THE LIVING ROOM DURING INSTALLATION, SO I HAD SAW DUST EVERYWHERE WHEN HE WAS FINISHED. I HAVE CONTACTED OTHER INSTALLERS. ONE CAME OUT AND DID AN INSPECTION, AND IN HIS OPINION, HE FEELS THE ONLY WAY TO CORRECT THIS SITUATION IS TO REMOVE THE CURRENT FLOORING AND INSTALL NEW MATERIALS.

THE OWNER DIRECTED ME TO A 3RD PARTY SHOWROOM, WHERE I PICKED OUT THE FLOORING I WANTED. HE CAME ONSITE TO TAKE MEASUREMENTS, AND THEN SCHEDULED ANOTHER GUY TO DO THE ACTUAL INSTALL. THE PRICE WAS PRETTY HIGH, BUT I NEEDED IT ON SHORT NOTICE. CONSIDERING IT ONLY TOOK ABOUT 2 HRS OF LABOR, AND THE MATERIALS WERE NO MORE THAN $150, $600 FOR THE WHOLE JOB WAS A BIT STEEP. I FOUND THE COMPANY THROUGH A SALE FLYER IN OUR MAIL THAT WAS VERY MISLEADING. IT SAID ''FREE INSTALLATION'' ON VINYL FLOORING. AFTER INQUIRING ON THIS, HE SAID THAT ''INSTALLATION'' WAS ONLY A SMALL PART OF THE COST OF LABOR. IN THE END, I DON'T THINK WE EVER RECEIVED ANY DISCOUNT. INSTALLATION WAS DONE QUICKLY AND LOOKED GOOD. BESIDES PRICE, THE ONLY OTHER DISAPPOINTMENT WAS THAT HE DIDN'T FOLLOW UP AFTER THE JOB TO MAKE SURE WE WERE SATISFIED. WE HAD TO PAY WITH CREDIT CARD BEFORE THE WORK WAS PERFORMED, SO I GUESS HE DIDN'T FEEL LIKE THERE WAS ANY INCENTIVE TO FOLLOW UP.

HE CHARGED $45 FOR AN ESTIMATE AND WANTED THE ENTIRE BALANCE PAID UP-FRONT IF I USED A CREDIT CARD. HIS ORIGINAL ESTIMATE ON THE PHONE WAS $1000. THE NEXT TIME I TALKED TO HIM, IT WAS $1,390, BUT HE WOULD DO THE ENTRYWAY WITH THE EXCESS. WHEN HE CAME TO MEASURE, HE SAID THE SUB-FLOOR WOULD COST AN ADDITIONAL $300. I DID NOT FEEL COMFORTABLE WITH HIS POLICY OF PAYING FOR THE ENTIRE JOB UP-FRONT.