All Star Furnace, Duct & Chimney Cleaning Company

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EXCELLENT, GUYS WERE VERY POLITE.

THE TECHNICIAN WAS VERY FRIENDLY. HE DID TRY TO UPSELL WHICH I HATE! AT FIRST HE SAID ''YOUR UNIT LOOKS GREAT!'' AND THEN WHEN I SAID WE HAVEN'T HAD IT CLEANED IN TWO YEARS HE SAID ''OH, I CAN TELL!'' (WELL WHICH ONE IS IT? ) HE DID SUGGEST WE MAY WANT TO GET OUR DUCTS CLEANED SINCE HE WAS ALREADY THERE. WHEN I TOLD HIM WE JUST HAD OUR DUCTS CLEANED LAST YEAR (WE WERE TOLD EVERY TWO YEARS WAS FINE AND I AM STILL LEARY OF THIS PROCESS ANYWAY) HE SAID ''SOME PEOPLE HAVE IT DONE EVERY YEAR.'' I SAID ''NO THANKS'' AND HE LEFT IT ALONE. LATER THAT AFTERNOON THOUGH I NOTICED THAT HE HAD COMPLETELY DESTROYED WITH HIS VACUUM/HOSE A BEAUTIFUL HOLLYHOCK THAT WAS GROWING NEAR THE SIDE OF MY HOUSE AND HE NEVER SAID ANYTHING ABOUT IT. I THINK THAT IS PRETTY CARELESS AND ALSO I AM MAD THAT HE DIDN'T ADMIT TO DOING THIS. I THINK I WILL USE A DIFFERENT COMPANY NEXT YEAR. I DON'T LIKE THE CONSTANT UPSELLING AND CARELESSNESS.

THEY PERFORMED THE SERVICES REQUESTED IN OUR INITIAL CONTACT (FURNACE, DUCTS AND FIREPLACE CHIMNEY), BUT WERE WILLING TO ADD THE AIR EXCHANGER AT OUR REQUEST AS WELL. THEY WERE PLEASANT TO WORK WITH AND ANSWERED OUR QUESTIONS.

I WAS VERY IMPRESSED BY THE SERVICE. MY BIGGEST FEAR WHEN SERVICE PEOPLE COME INTO MY HOME IS THAT THEY TRY TO SELL ME ADDITIONAL SERVICES. EVEN THOUGH ADDITIONAL CLEANINGS WERE RECOMMENDED(FURNACE FILTER, ETC) I DID NOT FEEL PRESSURED. THE TECH TRIED TO EDUCATE ME THROUGH HIS KNOWLEDGE (GOOD/BAD FILTERS - WHY) AND SEEMED TO KNOW WHAT HE WAS DOING. I WAS VERY PLEASED, THEY WERE VERY COURTEOUS; CLEANED UP THE ENTIRE AREA WHEN THEY LEFT. I WILL USE THEM AGAIN AND I RECOMMEND THEM.

THEY DID A GREAT JOB!! WE HAD THE AIR DUCTS AND 2 CHIMNEYS. THEIR PRICE WAS GREAT!!

THE COMPANY PROVIDED EXCELLENT SERVICE. THE TECHNICIAN WAS VERY PROFESSIONAL, INFORMATIVE, AND VERY FRIENDLY.

THEY DIDN'T FIND A MAJOR GAS LEAK.

ALL STAR'S CREW WAS VERY PROFESSIONAL AND DID A VERY GOOD JOB FOR ME.

TONY AND JESSE CAME TO CLEAN THE DUCT WORK. THEY WERE HERE DURING THE WINDOW OF TIME I WAS GIVEN, AND PERFORMED THEIR JOB QUICKLY, AND WITH GOOD HUMOR AND PROFESSIONALISM.

HE TOOK ABOUT AN HOUR, WHICH SEEMED TOO QUICK TO BE EFFECTIVE. HE GRUMBLED ABOUT ACCESS DIFFICULTIES, DIDN'T USE ANY TYPE OF VACUUM SYSTEM TO DISLODGE DUST, AND DIDN'T COVER ANY FURNITURE OR BELONGS TO PROTECT THEM FROM ALL THE FLYING DUST. THEY DID NOT MAKE A POSITIVE IMPRESSION, AND I WOULD NOT CALL THEM AGAIN. I RECENTLY READ AN ARTICLE IN THE LOCAL PAPER POINTING OUT THINGS TO LOOK FOR IN A DUCT CLEANER, AND THEY FAILED IN MANY AREAS.

THESE WERE TWO NICE GUYS WHO WORKED FAST, ASKED GOOD QUESTIONS AND KEPT US INFORMED.

A/C CLEANED ON 4/29/04. DISCOVERED A/C DIDN'T WORK ON 5/31/04. THINKING THE MOTOR HAD BURNED OUT WE CALLED A REPAIR COMPANY. THEY COULDN'T COME FOR SEVERAL DAYS. ON 6/9/04 WE UNSCREWED THE SIDES OF THE OUTSIDE UNIT AND FOUND THE ALL STAR TECH HAD CARELESSLY PULLED A WIRE LOOSE. I RECONNECTED THE WIRE AND THE A/C WORKED. I CALLED ALL STAR TO REPORT THE ERROR, THINKING TO ADVISE THEM TO TEST A/C UNITS LIKE THEY DO FURNACES TO MAKE SURE THEY WORK. WE HAD A MISERABLE HOT NIGHT AND ALMOST PAID FOR A SERVICE CALL FROM A REPAIR CO. I ONLY COMPLAINED TO ANGIE'S WHEN A FEMALE REPRESENTATIVE AT ALL STAR WAS DEFENSIVE & RUDE. I DID NOT EVEN GET A SORRY. 6/15/04 A FEMALE REPRESENTATIVE FROM ALLSTAR CALLED ME-ANGRY THAT I COMPLAINED TO ANGIE'S. SHE YELLED AT ME SO LOUD I HUNG UP. I CALLED BACK & TOLD HER I WOULD NOT PURSUE THE COMPLAINT IF THEY WOULD REFUND 114.95. SHE REFUSED.

COMPANY CAME OUT TO CLEAN OUT THE DRYER VENT. THE VENT DID NOT NEED CLEANED. ALL IS WORKING OK. THE ASSISTANT SEEMED TO BE THE MOST KNOWLEDGEABLE. OVERALL A GOOD JOB.

I'VE FELT THAT DUCT CLEANING WAS MAYBE A QUESTIONABLE SERVICE TO BEGIN WITH, AND I ALSO THOUGHT IT WOULD BE DIFFICULT TO KNOW IF SOMEONE HAD DONE A GOOD JOB, AFTERWARDS. WELL, THOSE TWO QUESTIONS WERE ANSWERED BY ALLSTAR. TWO TECHS ARRIVED EXACTLY ON TIME. THEY WERE VERY PROFESSIONAL IN THEIR APPROACH. THEY WERE VERY CAREFUL ABOUT KEEPING MY HOME CLEAN AND ALSO IN HANDLING FURNITURE AND OBJECTS THAT THEY HAD TO MOVE. THEY DESCRIBED EVERYTHING THEY HAD DONE, AND SHARED SOME HELPFUL HINTS ABOUT MY FURNACE AND THE FILTERS I WAS USING. THEY ALSO CHECKED MY FIREPLACE CHIMNEY, WHICH HAS NOT BEEN CLEANED FOR YEARS. THIS WAS AN OPPORTUNITY FOR THEM TO GET SOME MORE BUSINESS, BECAUSE I HAD NO CLUE WHETHER OR NOT IT NEEDED CLEANING. THEY SAID IT COULD GO ANOTHER YEAR JUST FINE. BEST OF ALL, I HAVE HAD ALMOST NO DUST IN THE HOUSE SINCE THEY WERE HERE, WHICH WAS WHAT HAD INSPIRED ME TO CALL THEM IN THE FIRST PLACE. I AM AN EXTREMELY SATISFIED CUSTOMER!

I DIDN'T KNOW HOMES WITHOUT FIREPLACES EVEN HAD CHIMNEYS, SO THIS HAD NEVER BEEN CLEANED - THAT WAS $45. THEY ALSO INSPECTED THE AIR CONDITIONER, TOOK IT APART, AND CLEANED THAT FOR $60. THEY WERE VERY COURTEOUS, SUGGESTED WE GET A NEW HOT WATER HEATER RATHER THAN WASTE MONEY CLEANING THAT, AND THEY TESTED FOR CARBON MONOXIDE IN THE FURNACE BEFORE LEAVING. I COMMENTED HOW EFFICIENT THEY SEEMED, AND THEY SAID THEY HAVE BEEN DOING THIS FOR OVER 15 YEARS, SO THEY KNOW JUST WHAT TO DO. I CALLED ON A SATURDAY AND THEY WERE HERE BY MONDAY NOON, RIGHT ON TIME.

I WOULD LIKE TO RECOMMEND THIS COMPANY/SERVICE TO THE OTHER 31 NEIGHBORS IN MY TOWNHOME ASSOCIATION.

DUCTS HADNT BEEN CLEANED IN AT LEAST 15 YEARS SO THEY WERE FILTHY. MARK SHOWED ME THE HUGE PILE OF DUST ETC THAT WAS PUSHED OUT OF THE DUCTS SO I KNEW THE CLEANING WAS EFFECTIVE. HE WARNED ME THAT I WOULD CONTINUE TO SEE MORE DUST THAN NORMAL ON MY FILTER FOR A WEEK OR TWO. MY ONLY PROBLEM WAS THAT I WASN''T EXPECTING THE QUANTITY OF DIRT AND DUST THAT CONTINUED TO BLOW OUT OF MY REGISTERS OVER THE NEXT FEW DAYS.

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