Ace Service

Our washing machine would not drain water or spin. Another appliance service was called, but after waiting several days and a couple phone calls they never called back or made a home service call. Upon calling Ace Service, they were quick to call us back and make an appointment for the following day. The service person was on time for the appointment and very professional and personable. He determined the pump was malfunctioning and a part would need to be ordered. He gave us the option of ordering a pump with the support bracket which was more costly but in stock or ordering the pump without the support bracket which was less expensive but not in stock. Ace Service ordered the part for us. The part arrived in a timely manner, and the following day the service technician installed the part. After installing the part and leaving, we determined the washer still did not function properly. The repair person returned and determined that the main control was faulty. We decided that the washer should be replaced rather than put an expensive part into an older machine. The repair person came out and removed the new pump and just charged us for a single service call rather than the cost of the part. We were satisfied with this arrangement. We only dealt with a single service technician through the whole process.