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RB'S COMPUTER SERVICE

Computer Repair, Electronic Gadget Repair, Computer Sales

About us

Computer Sales and Service. 5 employees. In business since 1997. Retail store in Elk River. Member of the BBB. Consulting services.

Business highlights

27 years of trusted experience

Services we offer

Networks setup, Servers setup. Spyware and virus removal in home and business or carry-in to our store. Computer recycling. All aspects of computer repair. Smartphone and Tablet screen repairs

Services we don't offer

We do not repair computer monitors. These are replaced.


Accepted payment methods

Check
Discover
MasterCard
PayPal
Visa

Reviews

4.65 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
20%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 1-5 of 5 reviews

John S.
03/2016
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from RB'S COMPUTER SERVICE
Thank you for the high remarks although I attempted to find detail about what we did for you in our QuickBooks and cannot locate your name or address. We keep records of this data for your convenience, in the event that you need a record of the service done in the form of a reprinted receipt. Are you certain this was for our company?

Jon H.
03/2015
5.0
computer repair
  + -1 more
They helped answer software questions, they are very responsive, and they come to the house if needed. They are a good company!
Description of Work: They built and serviced my mother's computer.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael S.
12/2013
3.0
computer repair
  + -1 more
The Good: I had a laptop that wouldn't charge and it appeared to me the problem was a loose power socket on the laptop, which I assumed might have to be replaced. RB's diagnosed that the only problem was that the power brick had died. The Bad: They charged me a full hour's service fee for the 5 min diagnosis. There is a big sign on the wall that clearly states the one hour fee is the minimum charge. Were they within their rights to charge me almost $100 for a 5 min diagnosis? Absolutely. Do they have a repeat customer? Absolutely not.
Description of Work: Computer laptop diagnosis.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$100

Response from RB'S COMPUTER SERVICE
Thanks for your input [member name removed]. I looked up the invoice and you were charged the standard diagnostic fee posted of $59.00. In addition you purchased a replacement power adaptor from us for an additional $30.00. Therefore your total cost was $95.12 with tax which is reasonable since we took time to test your power adaptor and give you a diagnosis. We would hope that you understand it takes our technicians time and expertise to diagnose a problem correctly and arrive at a solution. Often times, the adaptor will provide a static floating voltage that looks ok initially, and once loaded down, it fails. We were able to tell that this adaptor needed to be replaced and that your laptop was fine saving you from an expensive disassembly procedure that others might have charged you. We feel this was a fair solution for the both of us. We would encourage you to come back and give us another chance.

Harold B.
04/2012
5.0
computer repair
  + -1 more
I had my computer shut down because I don't use it every day. When I turned it on the screen said the file is lost or corrupt and nothing came up. Everyone I talked to including a person from HP told me my hard drive crashed. I had used RB's in the past and they were always very good. I called them and they told me to bring it in. I took it in on Monday at noon and Tuesday afternoon they called and it was repaired. They are always very friendly and helpful. CD drive
Description of Work: Corrupt registry file fixed-system now booting fine. Hard drive tested and passed all tests. Cleanup performed, including check disk, defrag, removal of indexing, and cleaning of obsolete registry files. CD drive tested and is working fine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$136

David V.
06/2011
5.0
computer repair
  + -1 more
They were great!
Description of Work: Had a virus on my computer and could not access my information. They were able to back up all my information and remove the virus. They were great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    19112 FREEPORT ST NW E109, Elk River, MN 55330

    http://www.rbsmn.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Electronic Gadget Repair,
    Computer Sales

    FAQ

    RB'S COMPUTER SERVICE is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 8:00 AM - 12:00 PM

    RB'S COMPUTER SERVICE accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
    No, RB'S COMPUTER SERVICE does not offer free project estimates.
    No, RB'S COMPUTER SERVICE does not offer eco-friendly accreditations.
    No, RB'S COMPUTER SERVICE does not offer a senior discount.
    No, RB'S COMPUTER SERVICE does not offer emergency services.
    No, RB'S COMPUTER SERVICE does not offer warranties.
    RB'S COMPUTER SERVICE offers the following services: Networks setup, Servers setup. Spyware and virus removal in home and business or carry-in to our store. Computer recycling. All aspects of computer repair. Smartphone and Tablet screen repairs
    We do not repair computer monitors. These are replaced.

    Contact information

    19112 FREEPORT ST NW E109, Elk River, MN 55330

    http://www.rbsmn.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 12:00 PM