Northface Construction LLC

Amazing group of people to work with. Nate took great care of us and the follow up as well as the product promised was great. We had multiple windows replaced at our Cooperative and they were very professional and kind to the residents.

My experience with Northface Construction was mixed due to several factors. I'll start with the good things first: Northface sales consultant (Kyle) was the main reason why our entire roof and gutters ($31k) was covered by our insurance. Kyle and Howard came out twice and worked with the adjustors. We are super grateful. The roof installers were hardworking (started at 7AM), used protective tarps in most areas, and completed the job in 2.5 days. Keith, the project foreman, was communicative. Dylan did a great job following up with finish trim (skylights) and touch-up for our ceiling (loose nail during installation). Here's why I'm only giving 3 stars: I had to micro-manage many parts of the process before, during, and after. Kyle (sales) was junior and made some mistakes along the way with details. For example, we started the process in July, finalized contract/deposit in August, and yet installation for end of September almost got delayed to late October (we had family coming in mid-October, a date I shared from the beginning). Howard stepped in and was able to get our roof installed early October. As a result of the mix-up, we weren't able to get our chimney flue replaced and the gutters and soffits would be delayed, so I decided to go with another company for gutters, gutter guards, soffits, and fascia ($16k worth of work). There were some other parts of my experience that were sub-par. For example, Kyle promised the clean-up was impeccable but the roofing crew (subcontractors? didn't speak English nor communicate often) didn't clean up each night and left a huge unsightly and unsafe mess at the end (I have pictures, but won't share). After prompting, they did come back the next morning and spent 2 hours cleaning up in the rain. Northface's in-house foreman (Keith) did speak English but was only around for 1-2 hours each day because of other jobs—compared to my experience with Craftsman for windows and siding (in-house crews and foreman who also work onsite). After installation was complete, I went up and inspected the roof. There was a bath vent that had the rodent guard missing and another bath vent with the instruction paper still inside of it, blocking airflow. Concerned yet? I found leftover debris as well. This is something their crew should have done to get behind their workmanship. In fact, another company did our siding a month later and found some issues with the roof installation (rot at wing-wall base, flashing issues) that weren't addressed properly and fixed it. Another example: we had three conditioned spaces with roofs that terminated into a return wall with no roof venting even though they had soffit intake vents. Probably a miss since this house was built in '78. Northface didn't call this out as a concern and so later I had to get our siding company (Craftsman Home Improvements) to install the "roof-to-wall" vents to prevent future issues with condensation/ventilation. Less related, but worth nothing: Northface's quote for James Hardie siding seemed high - it came in double ($90k vs. $45k) the company we went with, and both are rated highly on Google. All in all, the roof install looks good but I have issues trusting the quality because of my mixed experience. In some ways, Northface over-promised and under-delivered, when it came to project management, workmanship, and clean-up. As part of our contract, we will get a GAF Golden Pledge warranty (25 years workmanship and 50 years manufacturing defects) and I hope Northface follows through on this if issues ever occur. I also hope this feedback is helpful to Northface Construction so they can find ways to improve.

After a recent hail storm Northface Construction and Mitch Potter in particular were very valuable in dealing with my claim with the insurance company. They have a very thorough understanding of repairs needed and how to present it properly. A great relief to turn this over to professionals.

They did a complete siding removal and install. They paid close attention to detail and finished in a reasonable amount of time. They left the jobsite clean at the end of each of the 5 days. I am thoroughly satisfied with their work. They did my roof also with the same excellent workmanship. Joseph Magda

Mitch Potter gave us a comprehensive, detailed, competitive proposal. He is very knowledgeable. I would recommend him to anyone with roof concerns.

It went great he was at our house the day after I called him. He did the inspection and gave it to us that same day. The inspection packet was very detailed and professional.

It was good, the guys worked fast, did a good job, answered my questions and addressed any issues I had promptly.

I called Josh at this company on the recommendation of another contractor. Josh came out the same day I called and arrived at EXACTLY the time he said he would. I explained the problem and he started his investigation - roof and attic. After about an hour he felt he had found the problem. He also explained options for repair to me. He agreed to take on the task. He submitted an estimate and I accepted. Then we set a date - again he arrived on time. It took him about 3 hours to complete the work. And the pictures he shared of the area on which he did the repairs substantiated his guess about where the leak was occurring. We had rain last night and today. No leaks. Excellent job.