METRO HOME INSULATION

Five years ago, I contracted with Home Depot to have the insulation in my attic upgraded. Metro Home Insulation did the work. At the time, I thought they had done fine, blowing several additional inches of insulation in. However, recently I had my home inspected and mold was discovered in the attic. I called Metro to come out to inspect the problem and tell me how to solve it: it took three calls before anyone called back. The tech who returned my call told me it wasn't their problem, even though all I wanted was an inspection and advice in order to solve the underlying causes, and they referred me back to Home Depot. While I felt brushed off, this was not the worst part of their service. When the mold removers I hired went up into the attic to remove the mold, they discovered that the new insulation had been blown in on top of moldy insulation! At no time did anyone from Metro -- neither the estimator nor a technician--inform us that there was mold in the attic: they simply went up and blew their product on top of the existing mold. Given that the mold continued to grow, I suspect that their insulation installation not only failed to solve the mold problem, but exacerbated it by interfering with existing ventilation. I won't ever know, as Metro chose not to come out to examine the situation. So I can't recommend their company either for its customer service or its work.