We chose Hage to replace our concrete steps because we thought they would be a trustworthy company. Mike Hage told us he wasn‘t sure they would get to our project before winter but we could put a 10% deposit down ($595) to hold the price for next year. In retrospect, that should have been a red flag because every other contractor we talked to wouldn’t take any money until they showed up to do the job. We ended up changing our plans before Hage even scheduled our project— still telling us they might not get to it until next year. We asked for our deposit back and he said no, essentially because in a document they sent us (but not the contract we signed) it stated that deposits are nonrefundable. We asked if he would please consider a partial refund, as I can understand the time it took to give us the estimate (even though those are free). He replied saying that our $595 deposit doesn’t even begin to cover the work their office does “printing photos, making job packets, and purchasing the permit.” I asked if any of that work had even been done considering our job wasn’t even going to be done until next year. He replied saying, “I am your salesman not the owner or your scapegoat. Please direct any further inquiries to the office directly as I have no knowledge of what has or has not been done-which makes no difference anyway.” Shocked by this rude and inconsiderate response. No accountability from Mike Hage of Hage Concrete. Hope this review prevents someone else from getting swindled.
Description of Work: Replacing 4 concrete steps
Rating Category
Rating out of 5
Response from Hage Concrete Works
Hello Ali, I apologize for any negative experience you have had with our sales team. I strive for great customer service and never want make our clients feel disrespected or unimportant in any way, so I am sorry that we did. Like many contractors, we require [Member Name Removed] deposit to lock in [Member Name Removed] position in our schedule and lock in any current pricing. When we are booking into the next season we require [Member Name Removed] 10% deposit rather than [Member Name Removed] 50% deposit since it is often times [Member Name Removed] long wait. When we receive [Member Name Removed] signed contract and deposit we block off [Member Name Removed] portion of our schedule for that project, whether it's 3 days or three weeks. This helps us determine how far booked out we are, so we can be up front with our clients about when we will get to their project. As stated on our specificaiton sheet provided with your esimtate, In the event you cancel, for any reason, we will retain 10% of the contract price and refund the balance to you. This allows us to keep our schedule on track for our existing clients and aquire new clients. The deposits also helps pay for administrative work for our sales team, production team, and permits when needed. Our sales team is not authorized to issue full refunds which is why Mike sugested you reach out to the office to discuss. I did not see any further communication to our office, and unfortunately was not able to disucss with you and come up with [Member Name Removed] fair resolution prior to this review. I am always open to discuss and would love to do so with you. Please email me at jason@hageconcrete.com with the best way to contact you. Best, Jaosn Hage
Sherrie S.
08/2021
5.0
concrete repair
+ -1 more
They're good, their prices are great too. They're a well established company in the neighborhood and they've been around for several years now.
Description of Work: They put in a sidewalk, step and a barbeque pad for us.
Rating Category
Rating out of 5
Yes, I recommend this pro
Andrew T.
11/2020
1.0
concrete repair, mudjacking
+ 0 more
This is one of the worst contractors we've ever worked with. They do poor work, don't build to code, and have deceptive pricing. I would strongly encourage you not to hire them. We hired them to remove a retaining wall and replace our steps and sidewalk. The new sidewalk looks awful, way worse than the old one they replaced. They also didn't remove all of the old wall, and they didn't fix the grade of the hill, which they said they would. My wife and I spent most of the weekend after they left fixing the grade, removing the rest of the wall, and raking up all the little pieces of concrete they left. My neighbor also caught them throwing garbage bags in a dumpster he had in his driveway. And they also didn't replace the railings on the steps (which are required by code). They didn't tell me they weren't going to replace them until after all the work was done, and even then only after I asked them twice. So I didn't have a chance to keep the old ones (they had already taken them away). I probably wouldn't have hired them in the first place if I knew the cost of the railings wasn't in their bid. But, that was probably their goal, to make the bid look lower than it was.
Description of Work: Remove retaining wall and pour new exterior steps
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$28,000
Amy C.
08/2020
5.0
concrete repair
+ -1 more
The Hage team did a beautiful job replacing our front steps. They were very professional, focused on the project, and kept us informed about their progress along the way. We were very pleased with the excellent results!
Description of Work: Replacement of front steps
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,800
Liz O.
07/2020
5.0
concrete repair
+ -1 more
The service was excellent. Professional, timely, and well crafted.
Description of Work: They put in a sidewalk and deck fitting.
Rating Category
Rating out of 5
Yes, I recommend this pro
$3,200
Steve N.
07/2020
5.0
concrete repair, concrete driveways
+ 0 more
It was great. They were all friendly and they all did good work.
Description of Work: They poured a concrete on my patio and driveway.
Rating Category
Rating out of 5
Yes, I recommend this pro
Steve N.
07/2020
5.0
concrete repair, concrete driveways
+ 0 more
Excellent they were very professional and did a great job
Hage Concrete works handle this job with professionalism, Timeliness and craftsmanship. I would hire them again in a heartbeat
Description of Work: Concrete - Pouring & Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Greg W.
07/2020
5.0
concrete repair, mudjacking
+ 0 more
The evidence of a company's integrity is defined on how a problem is solved. We had a minor issue. The company called back the same day and resolved the issue within 2 days. Everyone on the crew was very professional and they company was a pleasure to work with. I would highly recommend them.
Description of Work: Replace part of a side walk and do a lay over on a stoop.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dagmar R.
06/2019
5.0
concrete repair
+ -1 more
This company does outstanding concrete work. This is the second time I have hired them. After putting in the front walk last year, they installed a back walk this year. They are a delight to work with. Jason Hage is professional, helpful, knowledgeable and responsive. I have gotten many complements on the quality of their work. The sidewalks are really beautiful and I would certainly hire this company again.
Description of Work: They replaced my back walk.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark M.
08/2018
5.0
concrete repair, masonry, stucco, foundation repair
+ 2 more
Excellent job of matching and repairing the block and stone and stucco to the original of our Tutor style house. We hired Hage 12 years ago for our entry stairs and again for this repair. Highly recommended. They are very pro and easy to communicate with.
Description of Work: Repaired some block and Kasota stone and stucco damaged on our house by a car hitting it. Also Hage did our fancy concrete stair entry 12 years ago and replaced some Kasota stone that deteriorated on said stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Dagmar R.
07/2018
5.0
concrete driveways, concrete repair
+ 0 more
I can't say enough good things about the company. The quality of their work is outstanding, their customer service is outstanding, I am over the top pleased with my new side walk. Dan who over saw the work is a true artist. Jason Hage was a pleasure to work with. I would highly recommend this company for any concrete work. I will rate them as a B on pricing because the price was higher than other quotes that I received but the extra cost was well worth it.
Description of Work: They replaced a front side walk.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan R.
10/2017
5.0
concrete repair, masonry
+ 0 more
The quality of work done was excellent!
Description of Work: Brick restoration, power washing and sealing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$6,000
Chris H.
09/2017
5.0
concrete repair
+ -1 more
Excellent quality work. Very professional. Only complaint was an unexpected ugly permanent marble plaque with the company logo on it on the bottom step. They had someone out to remove it quickly after I complained.
Description of Work: Stairs from sidewalk to yard.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chris H.
09/2017
5.0
concrete repair
+ -1 more
Excellent high quality work. Prompt and professional customer service. Only complaint is they embedded an ugly black marble plaque with the company logo on the bottom stair. When I complained they sent someone over the next day to remove it.
Description of Work: ~10 concrete stairs from sidewalk to yard and 3' of walkway
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jan B.
06/2017
5.0
concrete repair
+ -1 more
We would definitely hire again for a bigger project. They ended up doing the job earlier than expected, and they did a very professional job, including cleanup.
Description of Work: One slab of concrete in our front walk had elevated several inches, due to large tree roots, and it seemed a potential danger. I left a message with Hage and they were very responsive. Someone came out and explained how they would remove and replace the defective slab, and offered a projected work schedule and cost estimate. They did require half of the cost once I accepted the estimate.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Christina S.
04/2017
3.0
stamped concrete
+ -1 more
Called to set up a time to get an estimate. Franny informed me that it would cost $25 but would be applied to our job if we ended up doing it. Didn't end up scheduling an estimate because I don't agree with the $25 upfront charge. Our driveway and back sidewalks were done by Hage before we moved in so we thought we'd use the same company. We will not be.
Description of Work: We need the sidewalks replaced in front of our house.
Rating Category
Rating out of 5
Sue O.
09/2016
5.0
concrete repair, patios
+ 0 more
2 day project completed on time. Had to hand dig removal of grass for patio and jack hammer old side walk and remove before pour new cement. Clean up on both days was good and on time. Employee's were very polite and informed us as to what was going to be done on each day. I used them a couple of yrs ago to do some side walk replacement and to replace wooden steps to all concrete steps and platform into house and was satisfied with their work. It was exactly as I explained I wanted to accomplish. Wide steps and sidewalk to slant so water doesn't pool during rain or snow melts. All was done to my specifications with their input also.
Description of Work: Extended patio and new sidewalk around side and front of house
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Lois H.
07/2016
5.0
concrete repair
+ -1 more
Very Well. They provided pictures to clarify exactly what would be removed and replaced. Answered all questions and were quick to respond to calls. They even did some work without charge after we discovered we had not included it in the contract. The sidewalks now look beautiful.
Description of Work: Several sidewalk blocks replaced and filling of threshold separations. This was for a 6 unit Townhome development.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Verne G.
06/2015
5.0
concrete repair
+ -1 more
They exceeded all my expectations with this work. The subtle slope of the walk in various areas was ingenious to prevent drainage issues. The quality of the concrete is the best I have ever seen. I heartily endorse Hage Concrete and I have hired them for my next project.
Description of Work: Constructed a sidewalk from my back door to my driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Steve E.
04/2015
5.0
concrete repair
+ -1 more
They started with a great design, real easy to work with and very knowledgable. During construction they were very considerate of my property and the final project looks great. I look forward to enjoying my patio this summer.
Description of Work: CCC di a patio in my backyard along with a new slab along side of the garage.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45,600
SCOTT M.
04/2015
2.0
concrete driveways
+ -1 more
When you are in an industry where referrals and competition are everywhere why would you hamstring yourself with a $25 quote fee. I have called many different contractors for all kinds of repairs at our house and have never had anyone charge me to get a quote. Sure there are some who would rather provide an estimate over the phone but to just flat out charge for an estimate is nonsense to me. Wake up and join the 21st century and just realize that quotes/estimates are part of doing business.
Description of Work: Nothing, just called to get a quote.
Rating Category
Rating out of 5
professionalism
5.0
Leslie Anne K.
04/2015
5.0
concrete repair, masonry
+ 0 more
The crew arrived early each day and work very hard. The project was completed in two days. The work was done well and the repair blends very well with the original construction of the chimneys. The crew was accommodating and left the site clean.
Description of Work: Repaired the concrete caps and mortar on two brick chimneys
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,200
Terry W.
02/2015
5.0
concrete repair, foundation repair
+ 0 more
We were pretty happy with the work they did. The workers were very helpful. I was well treated at the estimates process of the work. They came when they said they would come, and that was good. One of the walls was put on between my backyard and the alley, and afterwards I wound up getting an alley award. I thank them for making my alley look like a better placed. I also appreciated that when they did the garage floor and the apron that goes to the alley that I no longer have water from the alley that was pooling at the bottom of my apron so I don’t end up with an ice skating rink. It is more functional and it is more beautiful.
Description of Work: We have used Hage Construction for a number of repairs. They did a couple of concrete walls for us. They also put in a concrete base around a porch and they a new concrete floor and foundation for my garage without destroying the old garage. They took the entire two-story garage and jacked it up a few inches and removed the old base that was not solid and poured a new concrete floor and new concrete foundation, and a new concrete apron.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Lisa S.
11/2014
5.0
decks, concrete repair, patios
+ 1 more
They were great. It was excellent. There was a brick problem in the house probably because the house was old so they got a brick person to fix it and solve the problem. It wasn't their fault since it happened when they were working so it a plus for us because they didn't charge us for that extra work. It was really great. It happened on their watch so they took the responsibility. Their finish is excellent and it has a lifetime guarantee for the concrete.
Description of Work: I've used Hage Concrete Works. They did concrete, back steps and patio.
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Service Categories
Concrete Pouring and Repair,
Concrete Driveways,
Masonry,
Decks and Porches,
Patios,
Decorative Concrete
FAQ
Hage Concrete Works is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Hage Concrete Works accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Hage Concrete Works offers free project estimates.
Yes, Hage Concrete Works offers eco-friendly accreditations.
No, Hage Concrete Works does not offer a senior discount.
No, Hage Concrete Works does not offer emergency services.