Abrax Tech Solutions, LLC.

Description of Work: Abrax sold me a USED Canon printer for $123.75 sent their Technician out to install it 3 different times at a cost to me of $443.75!. The first time I tried printing, I got a paper jam, after removing the jam it was impossible to put the printer back together, I returned the printer!! I purchased a NEW printer elsewhere for $112.90 & was told if I needed help installing it, which I didn’t, they would send a Tech out AT NO CHARGE!!! Abrax refunded $75.27. How they arrived at that figure, I have no clue!!

Description of Work: I had a 1yr old Gateway notebook computer which needed a mother board. I contacted Abrax through the Yellow pages because the list themselves as Gateway authorized repair provider. I had to pre pay an $89 Diagnostic fee. The next day I got a call that they can not get parts for my computer because it was so new, but they would try further. After a week the said they could not get parts as Gateway does not sell the parts to second source vendors such as they were. My invoice # was 16842 dated 1/19/06. I called Gateway direct and was told they only do direct factory repairs on notebooks. Gateway would send a shipping box to send the notebook in to be fixed. Gateway also told me that NO ONE was authorized to repair the notebook. Upon picking the computer up from Abrax I expressed my displeasure with being charged for the service they could not provide and the fact that they were not AUTHORIZED to repair this computer. I felt I should get a refund. They did not and have not done so.