Twin Cities Siding & Roofing

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It was Great!!

Excellent!

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Fantastic. From the sales process through to painting touch-up and the back office it was really a pleasure to work with TCSP. Friendly, knowledgeable, responsive, conscientious, etc.... The workmanship was very good, and when there was a small issue with some of the flashing, it was fixed as soon as weather permitted without a reminder call from us. You can not go wrong working with TCSP's.

Very responsive and detail-oriented. Curt was an excellent project manager -- he re-did things if they weren't absolutely perfect. For example, when they re-did the cinderblock to cover up the area where the door was removed the first time, it sagged a bit as it was drying. It wasn't that noticeable, but he insisted that they re-do it so it was as perfect as it could be (without charging us any extra, of course). They went above and beyond the call of duty and ended up painting some areas of the exterior that had been damaged in a hail storm simply because they had the paint out and were up there. They noticed things we did not and fixed them. They didn't push sales on us and simply told us the potential risks of the issues and let us determine if we should have them fix it or not. I feel completely confident in their work and their integrity.

Initially we had a good impression of our salesmen, Ted. However, once we had committed to working with TCS, he became much less responsive. He stood us up on two occasions. The second time, he was late to meet us, but called and said he would pick up our paperwork within minutes after we left for work. Instead, our application material ? a packet that included a $2,000.00 check, our social security numbers, and our credit card numbers ? was left sitting on our front porch for over 8 hours. We were very upset by this, particularly considering TCS?s main office is less than a five minute drive from our house. We nearly canceled our agreement at this point but stuck with it because of the time we'd already invested. Ted had also assured us on multiple occasions that barring any unforeseen costs (eg. rotting behind the siding) the estimate was generous and we could count on a refund at the end of the project. Next, we were put in touch with Kurt, the project manager, who was very professional. Kurt informed us in our first meeting with him two things that Ted had failed to mention: that the corner-boards didn't come in the color of siding we'd ordered so we'd have to pay $350 to have them painted AND that the gutters were not available in the color to match the siding. We chose the closest gutter colors TCS offered, and Kurt agreed that his team would paint the corner boards at no additional cost. After setting a date for the project, we were told to expect about one week of work. Kurt then called to say it was delayed because the subcontractor was unavailable, so the start date was pushed back. When the project finally started, the crew worked for only a few hours before Kurt informed us he was going to have to fire the subcontractors. That same night we saw that roof boards had been damaged by the crew?s work. These were later fixed by Kurt?s in-house crew, which was a much better group. Through Kurt we requested that TCS provide a discount or, at least have the corner- boards painted at no cost. This request was refused. So Kurt agreed to paint the corner-boards for us at no cost which was unfortunate because it wasn?t his or his crew?s fault. We ultimately ended up having to pay more than we?d originally contracted for. But more of a concern than the money was the extremely delayed project that left our house and yard a mess for over a month AND the poor post-sale customer service of Ted AND the simple fact that the end product was not what we?d expected. We would be happy to work with Kurt and his crew again independently, but overall would not recommend TCS to anyone.

The salesperson was very thorough, going through all of the things that would be done, common problems they might find when pulling off old siding, and how they resolve them, etc. The siding team showed up on time-it took about 8 days to do approx 3,000 SF of siding work. For comparison: other siding teams in the neighborhood took a max of two days (perhaps vinyl siding is quicker to install). I didn't mind the time-the team seemed to be very deliberate and quality conscious. They even removed my soffits to make sure I didn't accidentally fill them up with insulation from a do-it-myself job a few years back. Did not charge me for checking on that. The team was great-a bunch of nice guys who enjoy their work. Clean up was good.

Terry spent a lot of time going over the estimate with us and answered all our questions. We were very impressed with his presentation and all the options that he offered. The crew did a great job on the siding. I love how my house looks. There was some minor clean up that I had to do and they are coming back to fill some nail holes and go over a final inspection with me. I would highly recommend Twin Cities Siding Professionals.

Work crew was very nice and professional. We love the result. 90% of the customer service was great. 10% was a challenge. We could not get an accurate estimate on a replacement front entry door so we went through another company instead.

It was a fantastic experience! We contacted companies who claimed to have installed James Hardie before. These days, there is an abundance of folks who are looking for remodeling work. We settled on TCSP because their company installs only James Hardie siding. Even though their price was a little higher, we were confident they knew what they were doing and we wanted the job done right. It was a good decision. The installation crew showed up on time. They were knowledgeable and confident. They worked as a team, with no wasted motion. They were polite and when they left the site, the clean up was incredible. There was not a single item on the punch list. They even gave me a $200 credit for a window opening we eliminated, even though I had not asked for it. I have dealt with a lot of contractors in my lifetime, and the employees of TCSP are among the most caring and competent people I have ever experienced. I would do business with them again in a heartbeat.

Start to finish, the best contractor we have worked with. Period. We talked to four contractors. Chad from TCSP, was the last one, and provided a complete proposal, including pictures,that described exactly how TCSP would do the job. We had confidence that the investment we were making in James Hardie siding was right, with this contractor. TCSP provided options, and we had some unusual stuff (like brick to remove, a front door treatment, etc.) that they easily incorporated in the bid (others just wanted to sell siding, and not worry about the details that fit in with the project). The job was scheduled shortly thereafter, and in mid-February the job began. Nate was our field supervisor, and he met with us at the beginning and at appropriate times thereafter to make sure our needs were met. TJ was in charge of the fantastic crew that were assigned to do the job. I am extremely satisfied with how things look; they worked hard and did so in a highly professional manner. GREAT!

The workers did relieve themselves in my yard and ferns. The end result was fine, but I did have some issues with communication (language barrier) here and there. Once I spoke with the main supervisor, he did address my concerns.

I called three contractors to get quotes on my project. Terry at Twin Cities Siding Professionals was the only one who did not show up late or reschedule. Terry took the time to explain the technical background for doing a project like mine. The other contractors just mailed me a bid. The project went exactly as Terry said it would. Everyone that I dealt with at the company were so easy to work with and so professional. The house looks great and I am so happy. I would recommend these guys to all of my friends and family.

We met with the project consultant to discuss our needs. He was very professional and knowledgeable on the James Hardie product and installation process. He did an excellent job addressing all our questions and concerns. The bid response was priced using the Good, Better, Best approach. Even with the price on the Good approach (referenced in the project cost above), it was significantly higher than their competitor best bid. Although we felt we would have no problem doing business with TCS, they were cost prohibitive.

Terry was very thorough in his estimate and very willing to explain what the process was to reside the house. His price was the highest of the quotes that I received. I would have every confidence that his company would do an excellent job, however due to cost constraints I had to go a different route.

Dave Brown supervised two Russian workers who made up for their poor language skills with an amazing work ethic. They worked hard and long hours through the winter weather. Once the pre-primed siding, fascia and soffits were in place, work stopped until spring when an excellent painter subcontractor, Nick, applied the two coats of paint. We were pleased with all the work except for the gutters and downspouts put on by another subcontractor. We do have an odd roof line, but the gutter application couldn't pass inspection. Dave had them return several times to make needed changes, but they didn't return when expected and were very reluctant. It's better, but my husband finally decided he'd finish that part himself. Other than the gutters, we were delighted with their products and work.

TCSP gave us the most thorough estimate and carefully laid out the work that was to be done. We were concerned about keeping the look of the house true to its original 1915 bungalow look and Terry made many good suggestions to help with that. The color consultant he recommended was excellent! The crew that worked on the siding and the painting were both good. They worked long days to get the job done. Some of the little finishing work took a little longer then we would have liked but everyone was very responsive to our requests. Ann in the front office was great! The price was higher then what it would have been with vinyl siding but we are very happy we went with this product.

In evaluating potential siding contractors, I received several bids to side my house. I evaluated the bids across several factors, including price, professionalism, responsiveness, and thoroughness. This was a major investment in my house, so I evaluate the bids from each company very carefully. In the end, I was convinced that Twin Cities Siding Professionals offered the strongest bid based on the thoroughness of their estimate, professionalism in which the conducted our discussions, and the trust that I felt in employing them to protect my greatest investment. Twin Cities Siding Professionals started and finished the job within the timing discussed and were always courteous and available for questions throughout the process. The workers treated my house and lawn with respect, and left my property in immaculate condition each day they were working on my house. The job looks fantastic. I highly recommend Twin Cities Siding Professionals.

HARDIPLANK IS A FANTASTIC PRODUCT. THE OWNER TERRY CAME OUT A COUPLE TIMES TO HELP RESOLVE CHALLENGES OF THE PROJECT - HE'S A GREAT GUY. OVERALL EMPLOYEES WERE FRIENDLY, PROFESSIONAL AND TOOK CARE OF PROBLEMS THAT CAME TO LIGHT. A COUPLE OF THE SEVERAL EMPLOYEES THAT SHOWED UP DID CRAPPY WORK AND FLAT OUT IGNORED OUR CONCERNS. MOST OF THE PROBLEMS WERE COMPLETELY AVOIDABLE. THEY LEFT A HUGE MESS OF SHAVINGS IN THE GRASS, THAT TOOK HOURS FOR ME TO CLEAN UP, THEY DID SOME SERIOUS DAMAGE TO OUR EXISTING PROPERTY, THAT THEY PAID TO HAVE REPAIRED. THEY TRIED TO CHARGE US TWICE FOR PART OF THE PROJECT. THEY OVERLOOKED HOW THE MOLDING LOOKED ON THE EXISTING WINDOWS TO MATCH WITH THE NEW ONES.

THE UKRANIAN SUBCONTRACTORS WERE HARD WORKERS, SHOWED UP ON TIME, CLEANED UP, AND DID A VERY PROFESSIONAL JOB. CAN REQUEST A CREW THAT IS NOT A SUB CONTRACT CREW IF DESIRED. THE PAINT JOB IS GREAT. FOLLOW UP ON DETAILS SUCH AS PUTTING UP NEW LIGHTS AND OTHER ITEMS REMOVED FROM HOUSE TIMELY AND DONE AS REQUESTED.

I DO NOT RECOMMEND THIS COMPANY. THE OWNER CLAIMS THAT HIS WORKERS ARE PROFESSIONALS WHEN IN REALITY THEY ARE JUST KIDS WORKING A SUMMER JOB BEING PAID FAR LESS THAN A SKILLED WORKER WOULD BE. WE MADE A HUGE MISTAKE HIRING THIS COMPANY IT COST US TWO YEARS OF EXCESSIVE WEAR ON OUR HOME A LOT OF GRIEF AND AGGRAVATION. OUR HOME STILL DOESN'T LOOK RIGHT AND WILL PROBABLY HAVE TO BE REDONE DOWN THE ROAD. WE FEEL LIKE WE HAVE BEEN CHEATED BY THIS COMPANY.

TERRY WAS VERY RESPONSIVE; THE CREW WERE VERY DETAIL ORIENTED (MY OLD HOUSE IS FAR FROM LEVEL AND THEY WORKED TIRELESSLY TO MAKE IT APPEAR AS IF IT WERE). IT WAS A BIG JOB AND I WOULD HIGHLY RECOMMEND TERRY AND HIS COMPANY FOR THEIR PROFESSIONALISM AND CRAFTSMANSHIP.

VERY GOOD COMPANY AND CREW TO WORK WITH. WORK AT A VERY STEADY PACE AND TAKE THEIR TIME TO DO THE JOB RIGHT. THEY PLANNED ON THE JOB TAKING THREE WEEKS AND THAT IS EXACTLY HOW LONG IT TOOK. ALWAYS OPEN TO SUGGESTIONS AND REQUESTS FOR CHANGES NEEDED DURING THE JOB. ACTULLY ENJOYED HAVING THE CREW AROUND FOR THREE WEEKS.