Trinity Exteriors Inc

Communication and expectations were clearly laid out. Trinity delivered on all aspects of the job. My house looks great and is maintenance free! My yard was spotless each night when the crew left.

It was a pleasure working with Trinity Exteriors from start to finish – they replaced our siding and roof. Their workmanship is exceptional. The whole project was completed in the timeframe they told us it would be completed in. They worked extensively with our insurance company. They always returned our calls/inquiries in a timely manner. Their workers are friendly and courteous. The worksite was always clean and orderly. I feel like they treated us like we were 'family'. We give them the highest praise and would recommend them to anyone.

Trinity Exteriors was punctual, professional and finished the job in a timely manner. Their attention to detail and follow through really stood out.

Trinity Exteriors worked with us on our new, beautiful, well-built roof. They were helpful with answering any question every step of the way. I would recommend working with this knowledgeable and personable team. - Norm of Houlton WI.

My contacts with Kevin, the sale rep, and Traci, the production coordinator were all excellent. Traci was especially responsive to questions and concerns. The project manager, Bryan, communicated with me well about the what was being done on the job and the steps for the work. The quality of the work performed by the subcontractors was good. There was a problem with several areas in which the sidingwas installed without adequate spacing for expansion, resulting in buckling. This problem was fixed by Joe and several members of the original subcontracting crew, and all is now good with the job.

The process took a while, but largely because of the insurance process, the researching and sifting through various alternative solutions to the ice-dam issues, and then lastly the winter season hitting before work could be done. I was very happy with how thorough and professional Ken Burton, the sales rep, was. There was no rush or pressure to get things done. He was helpful in coming up with resources and alternatives to solving my issues before deciding on a course of action. I was very pleased with Ken and the process. I highly recommend Ken If you are looking for new or alternate solutions to problems relating to roofing. The actual work was done in segments, but done in a timely and punctual manner at all stages. First, tearing off shingles, removing old skylights, installing "cross-vent" panels on roof deck, installing skylights, and installing shingles. Then the interior skylight shafts had to be re-done (sheetrocked, mudded, taped, etc) and trimmed out. Finally, the metal soffits were replaced around the house. All of this was done smoothly, and according to the proposed timeline. I had no surprises or delays once the project started. One final important note: I had decided to incorporate having a new solar system installed on the roof during this same time period. Ken and his staff worked well with me and with the solar installers to coordinate timing, allow for roof mounting brackets, etc. It was good to see complementary, but independent, subcontractors working together to get the whole project done. I very much appreciated how well that process went.

They were very easy to work with and provided us not only with options, but sound advice as well. The actual install was delayed due to weather and the difficulty of getting the correct skylights. However, they stayed on top of it and did a great job. The only minor complaint was that they removed the existing gutters before they were ready (via a third party they set up) to install the new ones.

Great. It turned out to be a very lengthy process. Ken from Trinity was very thorough in his investigation, from tracking down our discontinued shingles and making sure that we received the quality that we originally had. He was also great at communicating and keeping us informed through the entire process.

Trinity did a great job! From the start of hiring them, they were easy to work with. Our first appointment they came and took a look at the existing gutters and let us know how they could improve the existing and add new. We then picked the closest matching color (you can't even tell the difference) and they let us know a bid would be to us shortly. By week end they had us the quote and we then set up the install date for the following week. They showed up on time, were professional, had everything they needed and finished in one day. They even followed up the next day to make sure everything had been completed.

My roof got damaged in a storm in 2013, and the contractor that the insurance company sent out to tarp it did even more damage. The insurance company insisted that they could just patch the roof and originally claimed they didn't owe me anything for the contractor whose number they gave me to call for the tarping. When Kevin from Trinity came out, he told me that what the insurance company wanted to do was not up to Minneapolis code (another contractor who looked at the house also said this), and the insurance company owed me a new roof. This started a long discussion between the insurance company and Trinity (which I fortunately didn't need to get involved in very often), that finally ended with Trinity providing the insurance company with a copy of the relevant city code and a letter from a city inspector (on city letterhead, signed and with a phone number as per the insurance companies requirements) stating that the proposed work was not up to code. After all this got done there wasn't a very large window of time for Trinity to get the actual roof work done, and the weather was not cooperative. They did a great job in keeping in touch with me about when they would be out there. During the course of the work, there were three things that didn't get done the way that we had talked about. They installed vents instead of ridge venting. They didn't repair an unrelated gutter problem that I had asked them to fix while they were there, and because of some changes that needed to be made during the roof repair, there was a gap in the flashing. The first two they simply fixed without complaint. The last one was noticed long after they were done, and because I am residing my house, they worked out a discount that I used to pay the siding company to fix the issue. Finally, they fixed some leaks in my garage roof. This took a while to do. Because it was a small repair, they waited until they could fit it in around another small job that used identical shingles, which was fine by me. Throughout the whole process of dealing with the insurance company, subcontracting the chimney repair, and fixing the roof, I felt like they were looking out for my best interest. The people on-site were helpful, and accommodating, and they did a good job of containing the inevitable mess from a roof tear-off and replacment. And most importantly, the new roof doesn't leak and looks great.

Worked with Ken Burton of Trinity. He is a very professional, responsive & knowledgable person to deal with. He worked very well with insurance adjustors. Stayed firm but very courteous in all his conversations with adjustors. Rest of Trinity folks were also communicative through out the process & overall it went well.

The work was done in a highly professional manner and the Trinity staff was very responsive to our needs and questions throughout the process. I found the Trinity staff (especially Ken, the representative we worked with) to be very knowledgable and true experts in the field of roofing and exterior issues. Rather than just writing an estimate, Trinity acted as a consultant and brought several different alternatives for roofing and gutters to our attention that we would not otherwise have been aware of - in addtion, even though they did not do the work, Trinity assisted us in evaluating options for damage to our skylights. Trinity went above and beyond at every step of the process and we are very happy with the finished product. I would not hesitate to recommend Trinity to others needing roofing or exteror services.

Good. It was all great. They are responsive.

We had just moved into our new house (Nov. 2011) and trusted Trinity's expertise with all things roof/gutters. While our roof is fine, over the next two winters we noticed an increasingly severe problem both with ice dams and with flooding. Our gutters constantly overflow and the overflow comes into our kitchen, which has resulted in a wall with SEVERE water damage. We contacted Trinity regarding the issues in January of 2014. They came out to look at our ice dams and told us we needed an expensive upgrade to heated coils, as well as to redo all of our soffits as they were not working any longer. We were told an estimate would come our way that week. We are still waiting. Fast forward to spring - we call again because now we are having massive overflow and flooding. They want to come look at the gutters and give us an estimate (which they had already come out in January to look at....). The came out, again, and told us our gutters were too small, specifically our downspouts and we needed to increase the size. We were to get an estimate that week. We are still waiting. Over 6 months and we can't even get an estimate, much less get the work done. Not to mention there was absolutely no accountability on behalf of the gutter crew saying they made a mistake in determining what size gutters we initially needed. Had they said they would fix the error, free of cost - and then offer to do additional things (like the coils and gutter helmets), we would have absolutely respected that and paid for the additional things. Even if we DID want to upgrade to gutter helmets or heated coils, we can't because we can't actually get anyone to respond with a quote. I can't begin to express my disappointment after we initially had such a great experience. I did notice they had no trouble calling us and asking if they could put a sign in our yard though....

I was very pleased with their services. I only paid the deductible for this service. I would recommend them to others.

We hired Trinity based on a previous positive experience with them, approximately two years before this job. They were immediately responsive to our initial inquiry. We met with them and the insurance adjuster to review the damage and scope of work. We needed some additional venting installed and communicated this to Trinity as well. The additional work and insurance work were priced out and agreed to. After that, our sales person became non responsive. I called and emailed a number of times asking for information and trying to confirm scheduling. The job was eventually scheduled for mid-October, 2013. The materials showed up three days before work was to begin. The crew that did the roofing work was professional and they did an excellent job cleaning up the site each evening before going home. The work appeared complete. Trinity worked with my insurance company on negotiating for a skylight that needed to be replaced. I was not copied on any communications from Trinity, though my insurance company kept me up to date. The headaches communicating with Trinity continued, I attempted to contact the sales person three times and finally had to contact the company owner directly to secure paperwork required by my mortgage company so Trinity could be paid. That took care of the initial round of invoices. Three months later I received another invoice for just over $3000, payable upon receipt. I had already explained to Trinity that the insurance funds were in escrow with my mortgage company, and they had successfully invoiced the first $12,000 with the mortgage company. Somehow they didn't understand that the remaining invoices needed to be paid in the same fashion, and of course they didn't contact me at all. I forwarded their invoice to the mortgage company to be paid. Unfortunately it doesn't end there. This winter, the new skylight that Trinity installed developed an ice dam that was nearly 6 inches high. When the temperatures started to warm up, I had a small trickle of water running down my roof joists and out of the ceiling in the living room. This has never happened in past winters. I contacted them and they sent a person out right away. Their solution was to put salt pucks on the roof to melt the ice dams and reinspect the installation when the snow melts. I know they were at the house on Monday to inspect it and they left a message indicating they would contact me about their findings. Of course, I haven't heard anything from them. Finally, Trinity left the building permit taped to my front door with explicit instructions to leave it there until the city inspector signed off. It stayed there all winter and into the spring. I called them last week to ask why the permit hadn't been signed off. I was informed that the city signed off on it in November via email, of course no one at Trinity bothered to communicate this to me. I work in industrial construction and have for nearly 20 years, so I know how to deal with construction, contractors and communication. Overall I am very disappointed with the level of service provided by Trinity. Their communication was poor to non-existent. The ice dam and leak around the skylight leave me wondering about the quality of their materials and work. I would not recommend contacting with Trinity Exteriors.

Highly, highly recommend Kevin and Trinity Exteriors. I can't emphasize that enough. If you go with them, you'll be getting top notch service. We bought a house with an old roof that we knew needed to be replaced sooner rather than later. I had 3 people come out to give quotes on the price. First company - $10,000 Second company - $8,500 Third company (Trinity) - Kevin came out and examined the roof before I was even back home (after asking my permission). He told me that he felt we had hail damage from the hailstorm this previous May, and pointed out all the signs that indicated hail damage. The prior two companies made no such mention of any damage. From there, he took care of everything. He met with the adjuster, he explained how much I would owe (just my deductible), and I did nothing but sit back. Our new roof has been great thus far, and we just paid the deductible amount a few months ago, completing the transaction. I didn't know that it could be so easy! Thanks again Kevin!

My roof was damaged in a major hailstorm that came through the area. Within days after the storm, Trinity was one of several contractors that descended on the area offering free roof inspections and asking to be selected as the contractor of choice to pursue the insurance claim. After doing my homework on the different contractors that wanted to do the work, I selected Trinity based on the many good comments other past customers of theirs had to say, especially on the Angie's List site. I was not disappointed. They were easy to work with, provided a quality shingle product, and the work was done in a very timely fashion. I was very satisfied with the work done by Trinity and how smoothly everything went with my insurance provider. I would definitely use them again.

Everything was done in a timely manor. Kevin stopped by many times to check on the job and made sure that it was all cleaned up when they were done. We would use them again for any work we would be needing on our house.

I called on Sunday, August 11, 2013 and left a message with a live human to request an estimate. No one ever called me back. Updated May 7, 2014: Some months later, I received a phone call from Ted Swanson. He was following up on older messages and when he heard what had happened, he apologized for the delay in responding and asked if I still needed help. I did and the work was completed recently, once the snow and ice were gone. Of the 4 companies that I called last August, only Trinity Exteriors responded. Their thoroughness was much appreciated!

This is a great company to work with. We had hail damage to our roof. Nick Swanson, field supervisor, worked with our insurance company to make certain we got everything possible. He was always available for questions, requests or anything we needed. Mike, the supervisor of the job was great to work with. The crew that did our roof were polite, respectful and very professional! Clean-up was amazing - there was nothing left behind, but a beautiful new roof. I would use this company for any repairs to our home.

Kevin Hanson came out today to investigate a sudden leak above my window following heavy rain. Not only was he on time, but was both patient (my three grandchildren were bustling out the door at his arrival) and pleasant. He looked at the site of the leak in my home, went up on the roof to explore, and within 15 minutes had found a popped nail, pulled it out, and sealed the hole. He even took pictures on his phone to show me. He went on to say the roof was in good condition and that there would be no charge. What a pleasure to work with a company like Trinity! Having just put my house on the market, I was overwhelmed at the thought of having a major repair. Trinity allayed my fears and went the extra step. I would definitely recommend them to others and will use them again myself.

Our 23 year old roof desperately needed to be replaced, and we decided that this Spring was a good time for the project. My husband and I obtained 4 bids from various roofing companies around the Twin Cities area. We were hoping to find a reasonable bid from a company that also had a good reputation, and that impressed us at the initial interview. Having an extremely steep roof, 12/12, we knew it would be more challenging than your typical roofing job. Trinity Exteriors was our final bid. Not only was it the lowest and most reasonable bid, but it also included some extra services that the other roofing companies did not provide. For instance, we had a place on our back roof where the rain runoff had completely ruined the shingles over time. At the initial interview, Nick Swanson, field supervisor for our project, pointed this out to us, and said he would take care of fixing the problem (which he did.) We were impressed by Nick's extensive knowledge of both the process of roofing, and the materials used in ensuring a job was well done. My husband is a carpenter, with many years experience in building both homes and commercial buildings, and there was not one question he asked that Nick could not answer. We knew we had found the right company. Despite an almost unprecedented string of rainy days this Spring, and even under the most unfavorable conditions, Trinity managed to complete the job to our 100% satisfaction. What should have been just a 2 day job, ended up taking most of 4 days, due to the relentless rain that would often come with no warning. Somehow the on-site job supervisor Mike would show up with a smile on his face, making the best of what was obviously out of their control. The crew was courteous, and did a fantastic job ensuring that they were prepared to protect the roof from the rain when it came. On the final day as the crew was finishing up, Nick offered to re-roof our small shed at no cost, due to the inconveniences that the rain had caused. This was far and above anything we would have expected, and we gratefully accepted. The clean up job was exceptional, and there was no evidence around our yard that our home had just undergone a major project. In every way, Trinity had far exceeded our expectations. They will be the first ones we call next time we need a home exterior project done. Thank you Nick, Mike, and crew! Thank you, Trinity Exteriors.

From start to finish the entire process went well. Kevin was wonderful in helping us decide what product to go with. He checked on the product throughout the process and followed up after completion. Would recommend them for this anytime!

Spoke with office staff explaining we had hail damage and needed an estimate for a new roof. They said they would have a salesman call us. Salesman called the same afternoon and came to our house that evening and left an estimate. We chose our replacement shingles that evening as well. Salesman was totally professional and extremely helpful. He even told us that in addition to hail damage that we had defective shingles and should file a claim with the manufacturer. He helped us do that and also handled additional contact with our insurance company regarding paperwork for the work they would perform. Trinity called us back within a week to schedule the work crew and our roof was replaced in one day. Cleanup was excellent and the roof is beautiful. Would absolutely recommend this company!