TAYLOR BROCK CORPORATION

Final result was great. Done in a timely fashion and clean up was excellent. Very professional and would use company again.

I contacted this company to purchase and have installed a particular gutter guard product I couldn't find locally. My contact at the company was Brad N. I live 75 miles away from the company, and tried to arrange everything I could by phone. Initially, Brad was very accommodating and we worked out the necessary particulars. After several inquiries, I was told that I would be notified of an installation date. The workers show up at my door unannounced several days later! I called and finally e-mailed Brad after the installation with a concern, and never received a reply either by phone or e-mail. He did call me over a week later, and mentioned he had been gone. At that time I questioned whether a particular task had been done by the installers and assumed I would hear back from Brad. Never hard back from him again. Two weeks later I received my final bill, which had a fee taken off for the questioned work. Brad rarely made contact with me by phone, and intermittently by e-mail- only when he wanted the sale. I would say if you are looking for good customer service and attention, this is not the company for you!

The initial sales call went very well. The rep was very professional and knowledgable. We got our quote promptly and immediately signed the contract and provided the deposit. The contract stated that Taylor Brock had three weeks to complete the job; beyond that they were unable to provide any hard installation date. Installers came to our house three times in the three week period. On the first trip the installer informed us that our gutters were attached to the house with screws and nails, which was unexpected and undiscovered by the rep on his initial call. He left the site without telling us how the company intended to respond. We contacted the rep who explained that the attachment of our gutters was not noticed in his original call, and that if this was indeed the case and the gutters were not easily removed to accommodate GutterGlove the company would completely replace our gutters at no cost to us. An installer came to our house a second time and again said that he'd be unable to complete the work because of the attachment of our gutters to the house. He also left the site without speaking to us about the company's next steps. Our rep promised us that the job would be taken care of - meaning replacement of our gutters and installation of Gutter Glove - on Friday, June 30, which was a the end of our 3-week period. Late in the afternoon, a single installer came to the house and again remarked that the gutters would have to be replaced in order to install Gutter Glove and furthermore, we could not complete the job that day but could only install the product on our porch. When we insisted that Taylor Brock return early Monday to complete the job he went out to his truck for a time and then left the site, again without making contact with us. We were furious at this point, as TB installers had now been to the house 3 times and nothing had been done. Each time a single guy had arrived and at no time did they unload either equipment or product. They'd simply climb a ladder, inspect the gutters and tell us that they were attached with screws and nails, and that this made things much more difficult. We contacted our rep on June 30 after the installer's departure and he informed us that TB would have to "walk away from the job." He said they didn't want to be responsible to damage to our house in the process of replacing the gutters. We asked for written cancellation of the contract and return of our deposit, which the company provided. The real issue with this job is that the company made three installation trips and never did any actual work. Each trip amounted to a re-stating of the problem with our current gutter installation. Each time the installer left the site without speaking to us about TB's next step. Each time the installer failed to unload product or any equipment beyond a ladder. While the rep was courteous the company clearly failed to understand the complexity of the job - even after all these visits - and failed to make good on their promise to replace the gutters.