Residential Heating & Air Conditioning

I own an environmental inspection company and do a lot of Indoor Air Quality (IAQ) testing and consulting, so I am very aware of how important it is to have air ducts cleaned on a regular basis. Residential Heating and Air Conditioning was referred to me by a mold mitigation company that I recommend to my customers, and I was extremely happy with their work! They gave me a time frame of 3-7 pm and they were there right at 3 pm. In fact, I was not even home yet from meeting with one of my customers, and they were very patient and waited for me. The technician, Derrick, explained everything they were doing. He and his assistant were able to get my whole house done in a very short period of time. He cleaned the ducts with the roto brush service and he also checked my furnace, cleaned it and vacuumed the air filter. The day they were at my house was the first really cold day this fall and I ended up turning on the furnace that night after running out to buy a new air filter (even though he vacuumed it, it looked like time for a new one - a 3M Filtrete high performance filter...NEVER use cheap filters on your furnace, it's not worth it!). Usually when I turn on my furnace for the first time in the fall, it smells up the house for quite a while from all the dust, etc. that is in the ducts/furnace. This time, I literally only smelled that dusty smell for a brief second and then it was gone! What really impressed me was that when I pointed out to Derrick a whole in my return duct, they actually took the time to patch it up with their tape. The last duct cleaner I had come out just left it, even though I pointed it out as a concern. THEN, Derrick actually CLEANED UP any mess he made so my basement looked like it did when they got there...probably better. The last duct cleaner, who shall be nameless, but let's just say they have low-ball prices, left my basement dirty from their work and they actually missed closing up all the holes they made in the duct work where their cleaning tools went in. Many contractors that have been in my house have not picked up after themselves. This just seems like common sense and courtesy to me. I like working with someone who will respect my house. I HIGHLY recommend Residential Heating and Air!!! I have used other duct cleaners in the past, but I will only use Residential Heating from now on!!!

The installer arrived right on the dot, exactly on time, which I appreciated. I left for work and stopped back four hours later to a brand new, tested, and functioning A/C unit - all done exactly at the time the installer said it would be. I also had a new condensate pump installed. I feel that Residential's sales and technical people know the business so well that they can estimate costs and time very accurately and fairly, and they displayed this many times from sales to installation. I am overall very impressed by this company!

Two of them came over, Paul & Autumn. They also gave me free advice on how to do things myself. Both were exceptionally pleasant to work with. Paul made a second trip back to explain about how to put humidifier filter back into humidifier and and how to turn humidifier on. They did not charge for extra trip.

The service technician who did the initial inspection was very polite and professional. He did a good job of explaining the options for replacement furnaces to me. He understood my time considerations and was able to squeeze us in at the end of the next day, a Friday. That day, the crew who came out to replace the furnace were also polite and professional. We had guests and several small children over and they did a great job of working around us and keeping their work out of the kids' way. It was one of those ridiculously warm and humid summer days and they worked hard through the weather which allowed us to get our air conditioner turned on again that evening. My only complaint would be that they left quite a mess underneath where they had to drill through our stucco exterior wall to install a vent. I don't know if they were in a hurry to get home that Friday night (I don't blame them, with the heat), but I would normally not expect to have to get out the shop vac after paying for a service. Overall, however, we were happy with all of our contact and interactions with the company and have contacted them again for service on the furnace in our new home.

It went perfectly. I got 4 bids to replace the AC, and chose this one because of price, warranty, brand quality, and the salesman. The salesman presented the facts, and did not do a hard sell on me. I had some special requests about start time that he agreed to, and when the installer came, he was punctual but not early (which is what I had requested). The installer was great. Did his job, did not leave any messes, was courteous and professional. The warranty on this Carrier system was better than any other bids, and yet the price was lower than all except one bid (i did not take the other bid, because the system involved had a terrible repair record according to Consumer Reports). I am so glad I accepted the bid I did, and got a great AC unit at a great price and a great warranty.

My 25 year old central air conditioner gave out at the beginning of the July heat spell. I called three contractors for estimates and Residential was the lowest cost and could install the soonest. They were very prompt about the estimate and the installation. The installed it while I was at work. There was some confusion over receipt of some paperwork and scheduling some inspections. but that was resolved. All in all, I like my airconditioner. My utility bill for July was surprising in a good way. The price was right, the service people seem knowledgeable and their speed at scheduling and installing it during the heat spell was phenomenal

Moved into a new home at the beginning of March. Called Res. Heating to have them clean all the air ducts, registers, furnace etc. Two "technicians" arrived March 15 ahead of schedule because they had a customer cancel on them. They moved quick. Didn't seem to take over an hour which surprised me as my home is nearly 5,000 sqft. The only issues I identified at this time was when one of the technicians took out the DISPOSABLE air filters from furnace and began spraying them with a high pressure air hose. He seemed to think the vacume hose laying on the floor would pick up all of the dust he was sending into the air? I was lucky to see this and swiftly stopped him, telling him I had new air filters to replace them. They finished their work, we shook hand, and thus ends the day. Over the course of the next week I started noticing dust in some rooms, especially wood fibers collecting on a religious shrine in our house. To make a long story short. Dust and debris was blowing out of some of the registers (about 4 rooms). I then reached my hand in a couple registers around the house. To my dismay, I pulled out a hand full of dirt out of one in the basement and another with a pile of saw dust sitting at the bottom. I took some nice pictures. Most had at least some dirt a arms distance down. Called Residential heating. Was told they guarantee customer 100% satisfaction and would send out one of the technicians. I requested someone knew as I didn't trust the first two who already botch the job. They told me they did not have anybody else. The technicians came out March 21. They stuck a pressure hose down each register with a vacume. In some cases plumes of dust burst from the vents filling the room. After they had finished "cleaning" I began checking some of the registers and to my disbelief I revealed a small handful of dirt and pebbles. Showing the technician, he just shrugged his shoulders giving me a blank stare. I gave a D, not an F as I've got to assume all of that blowing equipment did move some debris out of my ducts. I haven't contacted the company out of frustration as having a second service call did nothing to resolve the issue, mind you we are talking about cleaning! The last time I spoke with phone representative, she seem a bit irritated rather than sympathetic. I've dealt with many company's in having work done on my home and this, thankfully, was my only bad experience to date. After reaching my hand down all of the registers in my house, about 1/4 still had debris in them.

At the time of the original estimate, we received good information about the ductless air conditioning system, which generally is most suitable for older homes without space for interior duct work. Since we were concerned about how a unit would look mounted on the wall in the living room, they ordered and delivered two units to give us the actual dimensions and look in our home. That was an extra step that was helpful to us in making our final decision about the number of units and their placement. Everyone was friendly and helpful throughout. The work was completed on the date it was scheduled and, except for a minor problem that was promptly resolved, everything went smoothly. I would definitely recommend them.

It went very smoothly.They gave me a call because they were running AHEAD of schedule, arrived and got the job done. They were conscientious and professional, taking care to remove their shoes when they came in the house and cleaned up before they left. Residential Heating and Cooling is an excellent company. I highly recommend them.

Everyone I worked with from sales to service was both professional and approachable. A subsequent telephone call two weeks later for a minor issue was dealt with very promptly and without further issues.

I called last week to see what an approximate cost would be. He told me that it's not a very big job (not sure why that matters), but he was able to get me an appointment right away. He was on time, and got right to work. Not very conversational, but definitley got the work done as expected and within the estimate. Seems a little pricey, but i'm just happy to have the work done.

Called them on weekend because furnace wasn't working. Wknd (emergency) fee was a bit better than other vendors. They inspected with camera and said I had a crack in heat exchanger, so they could not fix it, but must replace it. I worry about this "cracked heat exchanger" situation, since I couldn't see a crack. We're at the mercy of these contractors, having to trust that it really is a problem. Made worse by the fact that we have no choice--since they refuse to fix the furnace, they insist they must replace. Replacement was punctual (next day) and went fine. First half of day to do ductwork, etc. Then electricians came out to hook everything up.Two (small) complaints (other than not knowing if we really needed a new furnace):- New furnace a bit noisy, at least as noisy as the old one. Even though they'd assured me it would be "much quieter".- Company called, wanting to come out on a different day and "go through the operation of the furnace". Even though work was done by 1PM, they wouldn't do this visit on the same day as installation. Would require taking a 2nd day off work, which didn't seem reasonable. But all in all, satisfied with the results. 28-yr old furnace, so not a bad idea to replace it.

Very dissapointed in the value of the service, VERY overpriced. Felt like I paid much more than I should have for the service I received. I feel that 1/2 of the $549 I paid would have been fair for the service I received. The company also did not follow up on sending a $20 Target gift card that was a bonus for signing on, even after asking the driver and calling into the office for it. I called Residential Heating to schedule a less than $200 basic duct cleaning service. When the men arrived, I was told that I would need the upgraded service since my house was so old and the ducts appeared to have never been cleaned. Taken by surprise because I was expecting to get the basic $189 service, I agreed without having researched the difference between the basic and the supreme service. The 2 man crew performed the $549 top of the line duct cleaning, chimney and hot water heater cleaning in less than an hour. I was told by the person I spoke with on the phone when setting up the appt., that I could expect 1 hour to 1 1/2 hours for the basic duct clean, so I was quite surprised that they completed the $549 clean with 2 extra supplemental services in less than an hour. After I paid them and they left, I looked at Residential's website to research the difference levels of their air duct cleaning service. The methods that I observed performed at my house did not match what the website showed in their video. With the exception of some special spray (?) included in the top end service and not included in the basic level service, I felt I was given a lesser level service and charged top dollar for a service I did not receive. I also noticed that about 4 of the dozen holes they drilled into my basement ductwork were not taped over so I called the main office to ask for those holes to be covered and also question the cost of the service I received. I asked for a partial refund and the office person said they didn't offer refunds but offered to send the crew back out to redo the job, so we set a date. The same crew arrived and told me that because of the style of the ductwork in my older house, they didn't have use the methods depicted in the video. So why was it so expensive? I did not have them redo the work because they would have done the same procedure they did in the first place, which was not worth the price they charged . My problem was that Residential overcharged for a service that they didn't even perform on my house. Laborwise, they made a killing~they finished the $549 job in less time than they quote for the $189 job. Online, Residential advertised a $20 giftcard to people signing up for their basic duct cleaning service...On the first trip out, I asked the driver for the giftcard and he said the office would send it out because drivers didn't carry them. Fair enough. When I called the office to state my concerns about the missed drill hole filling and the level of service the was performed at my house, I mentioned the gift card and she said she would send one out. Still no gift card. When the crew came back to fill the missed drill holes...I mention it to the main crewman, again, and he said he will remind the office. No giftcard ever came. Bottom line is that I was very dissappointed and felt like I paid much more than the service was worth. The office gal told me that they didn't charge by the hour, but by the job completed so it felt like I was just plain out of luck because of my agreement to go with the top of the line duct clean they recommended. I should have stuck with my basic duct clean for $189 and probably would have felt satisfied, but that upgrade to the top of the line service was a HUGE WASTE OF MONEY and I DO NOT RECOMMEND IT TO ANYONE. I had asked for a partial refund to make things set a little better in my mind and feel like the transaction was a little more fair but any kind of refund did not appear to be an option. That customer service decision on Residential's part will remain the reason that I will look elsewhere for services when it is time for any new furnace or air conditioning in my home.

I found them on Angie's List. I hired them because of the feedback posted by people on Angie's List. They did a great job. They treated me well and they were very professional. The only issue was that they were a little overpriced for what they did. They knew what exactly needed to be done, but they were pretty expensive. I would probably use them again in the future.

Prompt and friendly service in the middle of an ice storm.

Furnace quit working on a Saturday afternoon. The company had a tech at my doorstep within 40 minutes of my initial phone call. He diagnosed the problem almost immediately. Quoted me a price of $725 for parts and labor plus a $200 emergency (weekend) service call fee (minus the $25 Angie's List coupon). Tech spent the rest of the afternoon locating and procuring a replacement part. He returned in the early evening an installed it in a matter of maybe 10-15 minutes. Problem solved... or so we thought. In fact, the tech forgot one small detail: a hose connection was left unattached, leaving a slow but steady trickle of water down the inside of the furnace and onto the basement floor. I didn't discover this until Monday, when I noticed a wet patch of carpeting. I called the company around 8:15 a.m.; they had the same tech return to our house within 1-2 hours. He acknowledged the mistake, fixed it and apologized; no fee for the second service call. It was an honest error and it was handled appropriately, and I don't think it's indicative of any problems with the overall quality of their work. Still, I can't give them an "A" for this job. A $900 service call shouldn't end with soaking wet carpeting.

We found Residential from Angie's list and their ratings were good so we called them first. We woke up and found that our furnace wasn't running. Once calling residential they had Dave out here in 20 minutes, and I am not exaggerating. Dave found that it was time to replace our furnace and made it very easy to do so. Went through different model types and financing options, which was great being so close to Christmas! We did go one day without heat however they offered us space heaters, which I stupidly didn't think we'd need. The next day at 8 am our furnace guy was here to install. I don't remember his name but he did a wonderful and high quality job. It is so nice to see a company out there that truely cares for their customers. Fantastic communication, fantastic customer service, and fantastic work. 4 days later Dave came and tested to make sure everything was set and even showed me how to set up the thermostat. Dave was absolutely wonderful, thank you! With getting a new furnace they offered to clean our ducts and my husband so those workers were very professional and detailed as well. We will definitely be using this company again and will be recommending them to our family and friends. Thank you for providing a wonderful experience in a bad situation!

Serviceman arrived promptly, was professional, answered all questions & provided excellent service.

I purchased a Groupon for Residential Heating & Air Conditioning to have our home's air ducts cleaned. The Groupon saved me $60 ($40 for a $100 in duct cleaning services). I had never had them cleaned before. When I scheduled the appointment I wanted to make sure I understood any extra costs associated with having this procedure done to the home since I had just been through a major renovation and thought it could cost additional money. The gal I spoke with explained there was an additional cost to remove each vent but otherwise the price was $359 for the extreme clean service. I asked if there was anything else I needed to know. She said no and that was the final price. I told her I would take care of removing the covers throughout the home. I was never asked any questions about the home such as number of vents or square footage. When the gentlemen arrived this morning, we were all surprised to learn the cost would be doubled thanks to our home having two furnaces rather than one. They checked to see who scheduled the appointment and it was someone who had not been working long at the company. They explained she had made several other mistakes in the past with other customer's orders. After talking with a manager, the best the company could do was an additional $20 off for a $700+ service. We all agreed it was best to get a refund for the Groupon and I would find another company to do business. I am now left with all vent covers removed in my home and no one to clean the duct work. I am on my way to finding another company on Angie's List who wants the work at a fair price.

Our air conditioner went out in a really hot week, and they were able to come out and give us a quote two days after the call. This was faster than other places we called. The unit was installed three days later. The sales rep was straight forward and helpful. We were also drawn to the competitive warranty (for parts and labor). We were pleased with the overall experience, however, it was really rainy the day they did the install and they left boot prints throughout our utility room.

Great experience. Owner of the company came over to do the quote. He was direct, no nonsense and gave me a fair quote. Met with him on Friday late afternoon, they were on the job Monday morning. Everything went very smoothly.

The previous winter another heating & A/C company had diagnosed my 27 year old furnace as having a cracked heat exchanger, and thus it needed to be replaced as a matter of safety (carbon monoxide danger). Additionally I knew that my air conditioner (of a similar age) while performing OK, was not performing as well as it should. In addition to these items the old furnace-mounted humidifier installed by the previous owner had long since ceased to function and had been disconnected, and due to seasonal allergies I knew I wanted an effective filtering system on a new furnace. I also wanted to take care of some poor heating and cooling variations throughout my house, reduce the noise from the furnace blower, and if possible to use less energy through the use of high-efficiency systems. For me cost was a secondary concern to getting my wish list satisfied. I called Residential Heating & Air Conditioning as well as several other contractors to provide estimates. The staff on the phone was friendly and efficient, and they were able to schedule a salesman to visit me within just a few days, even during the busiest part of the summer. Residential's salesman was very friendly and professional, and quite thorough in measuring my house and calculating the necessary heating and cooling loads, as well as asking me about my own concerns regarding heating/cooling problems through the house (these two points set him apart from the other contractors). After discussing my concerns and questions he worked up an estimate for a top-end Carrier Infinity system along with a Lennox HC-16 filter and April Aire 600 humidifier, all of which were a perfect match for what I wanted out of a system. The cherry on top was that his estimate was guaranteed to have no hidden costs, and ended up being the lowest bid of the four I received. After checking out their existing rating on Angie's List I decided to go with Residential for the heating and cooling system replacement. One little snag we encountered was that the salesman had overlooked a problem which would prevent the installation of a high-efficiency (i.e. 95% AFUE) furnace system in my house, due to code requirements regarding the required pitch of the exhaust vent and some physical restrictions on the exterior of my house. He worked hard with me to figure out alternatives, but in the end we agreed that the best solution was to drop down to an 80% AFUE furnace and use the existing chimney stack. He provided a new estimate, markedly less expensive than the original estimate, and we signed off on the new estimate. While working through this problem I was impressed by the salesman's willingness to own up to his goof, and to work with me to make sure I ended up with a solution I was happy with. One little item of note here: I was impressed that the Residential salesman did not feel a need to badmouth his competition. Of all the contractors I received estimates from, Residential's salesman is the only one who refrained from criticizing competitors. He did perhaps go on a bit too long about Residential's excellent ratings on Angie's List and seemed very keen on showing various letters of recommendation and comments from Residential's customers, but I'll cut him some slack on that. The installation was scheduled for just a few days later. The installer showed up right at the scheduled time, and worked dilligently through the entire day removing the existing system and installing the new one. As far as I could tell the installation went very smoothly, and the whole job was wrapped up by the end of a regular work day. The installer actually left my utility room a wee bit cleaner than he found it. I do wish he'd have routed the furnace exhaust in a slightly different manner to avoid me having to squeeze by it to get to my washer and dryer, however there really was only a matter of inches to work with and his choice of routing was reasonable given the space he had to work with. Two days later a technician came out to perform efficiency measurements on the furnace and air conditioner so that Residential would have the necessary documentation to provide to my natural gas and electric company for utility rebates (which they are filing on my behalf), and for the documentation I would need to file for federal energy tax credits. He then took time to answer any questions I had about the system and its upkeep, as well as show me a few features on the programmable thermostat. The technician was remarkably friendly, helpful, and professional. One week after the installation a crew arrived to clean out my ductwork. Again, as with every other interaction the service crew showed up right on time, was friendly, treated my house with care, and took the time to answer any questions I had. As they were finishing I asked if they also cleaned fireplace chimneys, and they told me that yes they do, and while it wasn't included in the complimentary cleaning that came with the furnace install, since they were already there and had the time (the duct cleaning had went quicker than they'd planned), they could take care of it right then for less money than if I called them back to do it later. The crew leader took a moment to look in my fireplace chimney, and told me that it was actually very clean already, and that it wouldn't make sense for them to clean it as it was almost spotless (I've only used the fireplace a few times, and I'm not sure about the previous owners). A few days later I received an envelope in the mail with some follow-up information as well as the original copy of my building permit which they had pulled for me. I'm still waiting on a bit of documentation for the federal tax credit, however the system was installed only in the past 11 days, so I'm sure the documents are working their way through Residential's office as I type. So far the system has completely met my expectations, and has evened out the cool spots and warm spots in my house. We'll see how it goes when the heating season arrives, but thus far I've been very happy with what I got, the service I received, and the price I paid. At this point I'd gladly recommend Residential Heating and Air Conditioning to anyone needing service or a new system.

I couldn't be happier. I had moved into a house that had not been maintained for a number of years and needed work. They did a great job, took the time to explain what they were doing and suggested what maintenance and scheduling they would recommend and why. I will use them for all future work.The

We noticed the freeze in the morning, just as we were heading out of town. We decided to call the company from the road. We spoke with the receptionist who was very friendly. When I asked about fixing the unit she said she would send someone out. I asked about cleaning the unit. She said, "oh yeah, they'll clean the unit while they're out there." I turned to my wife and said, "oh that's great, sounds like the cleaning is just part of the service visit. Over the next several days while on our vacation we had to call the company two or three times to get updates as to what the serviceman found wrong with our unit or to find out what the plan of action would be. No one returned any of our calls and no one explained what the plan was to fix our unit. When we got back to our home following our vacation we found a bill on our counter for $510 which included a $180 cleaning charge (a charge the receptionist conveniently did not mention) which was tacked on to the bill. When I went out to inspect the cleaning of the unit, I saw the coils were clearly sprayed with water from my garden hose, but the service man left dead rotting leaves at the bottom of the unit. If this was the only issue, I would have rated the company a bit higher, however, that was not the case.I called the company and left a message about our Angie's list discount not being applied to the bill. No one called me back. Three days later, we got a call from the company saying they discovered the technician actually over-billed us and they also had not included our Angie's list discount. They at this point said the bill was going to be $390. A few days later I physically went down to the business with my invoice and asked to speak to someone about the cleaning charge and over-billing. The person I needed to speak to was not there, but the receptionist took my name down and said someone would call me. A week went by and no one called. I then called again and spoke to the receptionist and explained the situation. She said, "didn't anyone ever get back to you on this?" I said that no one had called me back. She then had me speak to a manager. He was very professional. He was off-put that no one actually went over what the plan was to fix my unit before proceeding. He actually used the words, "wow, this has really been a series of blunders." At least I felt like the company took full responsibility for all the issues and they did adjust my bill by dropping the $180 cleaning charge, but though they were super nice, their service was horrible and I would never use or recommend them to anyone. I strongly recommend that they return calls in a timely manner for future customers because that was just unacceptable and it happened so many times during our experience. Also, to this day, I'm curious as to why or how I was over-billed. That part was strange and I never got a clear answer to that.

The mice chewed off the wrapping between the air conditioning unit and the house last Winter, The technician did not replace the wrapping during the visit. We called Residential Heating and Air Conditioning as soon as we notice the omission, about 30 minutes after the technician left our place. Rather than fixing the problem on the same day, they scheduled another appointment a few days later, Monday 7/11. They did not call and did not show up on Monday. We have to make another appointment on Thursday, which they came back and fix the problem. We have wasted a lot of time waiting for them. I have hired them before and was happy with them until now. I am very disappointed by their lack of professionalism.