Residential Heating & Air Conditioning

Same day service. Very good communication. They stand by their product. Impressed.

This was a technician with no social skills, kind of rude and made my wife very uncomfortable. She politely asked about how long he thought it would be and he ignored her and finally rudely replied "I don't know" He never introduced him self, or told her his name. I had him call me right away, as I had to drop our kids off at day camp, and he failed to even give me his name until I asked. Zero social skills. When we got to the battery problem, and I realized it was actually that simple, he did not offer or ask if there was anything else he could do. He was just not that nice. I had planned to ask him to service the furnace, clean and service the air exchange unit and talk about replacing both thermostats with newer versions. Unfortunately we just wanted him out of the house as soon as possible. When I returned home I was dissappointed but not suprised to find his service note that said he did not test the old thermostat he installed because we didn't have 3 new AA batteries. I am just saying, geez you would think for 149 dollars and just a little customer service pep you could round up 3 batteries or at least pull them out of his working flashlight (which he did to prove that we had bad batteries) and make sure it works. On the positive side, when I realized I did not have the Angies List coupon (Its in a mailed book) I called the company and they kindly authorized the $25 coupon. I know that this company has several technicians, and this is just one experience with one technician on a no-brainer call so keep that in mind.

The job was done very well and reinforced the many connections. Ac is working and very happy with the results.

They came on a Wednesday to give me estimates. They came out on a Friday and were prompt and did an excellent job. They got this instillation all done in one day. They also have a wonderful financing and rebates to offer to all of their customers.

Unfortunately, I did not have a positive experience with Residential Heating and Air. The service person was extremely helpful and seemed knowledgeable (although he arrived after the time slot we were assigned). However, he was not prepared to trouble-shoot the system and only knew he was scheduled for the cleaning. When I spoke with the Service Manager to reschedule and let her know how disappointed I was that there was a scheduling mix-up and I would have to take another day off of work she failed to apologize , essentially told me I was wrong (there was no scheduling error) and taking the day off work was my decision (although during the work day was the only time-slot I was offered). I recognize mistakes happen but I also expect those who make mistakes to be accountable and professional. Due to their scheduling error, we have been without air conditioning for an additional week (which has been difficult with an infant) and I will have to take another day off of work. I definitely will be using a different company and will not recommend Residential Heating and Air to others.

I took seven bids from the top companies on Angie?s List in my area and Residential Heating was my top pick. The bid process went fairly smooth after seven bids you?ll begin to notice a difference between each salesperson. What impressed me most about Residential was that the salesman noticed right away that our ducts were too small for the fanciest/best system out there. He warned us if we got that we would get multiple error codes and the system wouldn?t function properly. Prior to that we had another salesman try to sell us the fanciest best system and not even mentioning possible issues with the ductwork. The Residential salesperson was honest and gave me a good price on some nice Carrier equipment. When it came for the install days I was astonished that they only sent one person to do a majority of the work. However he got the job done and did a fantastic job. There were two things that I impressed me the most. One was he cared about the little details even though nobody else would see them he would know it was there. The second was that he gave enough attention to know that I was a clean freak so he swept and cleaned up after the job was done. After the installation the follow up inspection done by Residential for the rebates was informative and quick. The only thing missing was that it would have been nice to have a follow up email on next steps prior to the inspection. Otherwise everything else went really well and our house is now nice and cool for the summer.

Estimate was in line with others we received, although I discovered (too late) that theirs did not include line-hide (chases for exterior hoses) that the other two bids I received did include. Salesperson was professional and thorough (although perhaps too optimistic about our install situation); installers were prompt, clean, and thorough in discussing our install options in a room with tight wall space for the head unit. HOWEVER: Beware the post sale service, which in my experience has been a disaster. I have been trying for a year and a half to get someone -- anyone -- to come back out to install line hide on the exterior hoses, which have now been exposed to the elements for two years and are degrading. I have called the main number twice and never received a return call. I have spoken twice with my original salesperson who has been accommodating on the phone, but has not followed through with my request. I am not asking for free line hide -- I expect to pay for it -- and I still can't get someone to come out to look at the lines and give me an installation estimate, or even return my call. So: Presale and installation was a fine experience, we're very happy with the system (and wish we had installed it years earlier), but post-sale is awful.

The did the work that was contracted. They were neat and cleaned up after themselves. We have used them in the past when we replaced our furnace.

See above. It all went well and they took away the old furnace.

The sales representative provided very helpful information and was always easy to contact with questions. The person who installed the air conditioner came right on time and worked tirelessly for an entire day (like from 8 am til about 6 pm). He was professional and courteous, but when he finished the installation, he just left without any explanation of how things worked or what he'd done. We were really kind of confused about what the next steps would be as far as the inspection and any other services the company would be providing. When I called the company they were able to answer my questions, but I'm still not sure if a proper inspection was done. So far, though, several months later, both new units are working wonderfully.

As you can imagine I was pretty surprised by all of this. Here we spent $6,250.00 with Residential Heating & Air Conditioning and when the service call wasn't routine they say to call someone else. I called Samsung and they asked if the technician had run any diagnostic checks. I said "no" because I watched him from the window and even went outside with him because I was curious to know what the problem was. The Samsung service person said he should have checked the capacitor first to see if it was functioning properly. Then he should have checked the amp drain on the system and check the overload. The problem could simply be electrical or it could be the compressor but you still have to run the diagnostics to know the real issue. I wasn't given this option by the Residential Heating & Air Conditioning technician. He said that it would take him all day to take the unit apart so he really didn't think it wasn't worth it. Granted it was raining a little so I can understand that maybe today wasn't the best day to do this but they could have offered to come back to do the diagnostics. They didn't properly diagnose the issue and they didn't quote a repair cost which tells me they didn't want my business. Since this is the second service issue I've had with Residential Heating & Air Conditioning, and both times I felt like they really didn't care about the situation I was being put in, I have to say I would never buy anything from them or recommend them to anyone. I completely understand that products break and don't last as long as you wish they would. But if you can't rely on service and support to help you to resolve the issue promptly and professionally then what's the point of loyalty and trust with the people you do business with? Maybe I'm old fashioned to think the customer-service provider relationship can be life-long. Certainly with Residential Heating & Air Conditioning it only goes as far as the sale. UPDATE: A technician from The Snelling Company came out today (Monday) after I called them on Friday (after Residential came out and said it needed a new compressor but wouldn't do the repair). The Snelling tech ran the diagnostics per recommendation by Samsung and...drum roll...it was the capacitor! He had the part in his truck and replaced it in less than 30 minutes. Total cost of the repair plus trip charge = $196.00 I'm so relieved that this was the problem, amazingly disappointed with Residential.

We purchased a foreclosed home and the Heat Exchanger on the furnace was cracked. Residential came out right away, took a look at the furnace and provided an estimate for a new furnace and air conditioner. We scheduled them to come out - they were prompt, courteous, worked quickly and efficiently and completed the job to our satisfaction. We would use them again.

Did not end up using this company for the work I needed done.

We had a very good experience with Residental. After the intial inspection, they sat us down and throughly explained our options and what the pros and cons of each option was. They answered are most obsurd questions and were patient with elements we didn't understand. Once we had decided upon a plan, they were very efficient in installation and removal of our old appliances.

If Centerpoint weren't in the picture here, I would have bought from him.

I came home from work and found my furnace was not working. Of course it was late enough in the day that most businesses were closed. I grabbed my city phone book looking for somebody close. I called and got a recodred message. The first thing they told me was the minimum after hours price (which turned out ot be almost twice Residential's). I hung up without leaving a message and grabbed my Angies monthly booklet. I called Residential and got a real person. That person said another would call me in a few minutes to schedule service. I received a call in about ten minutes and scheduled a repair for that evening. The service person called me a bit later to confirm and to given me an approximate arrival time. He was half an hour early. He was very helpful. I'm an engineer and a gadget freak. He let me look over his shoulder anyway. He axplained everything he was doing. He left about 45 minutes later with my home warming up nicely. The furnace has been running fine since then. While he was here I chatted a bit about replacing my air conditioner this spring. He made some suggestions about timing to avoid heavy service periods. All in all it was a good experience.

Overall great experience, everyone I dealt with was very knowledable and professional. Dave came out and gave me a quote for a new furnace, A/C and humidifier. He explained several options at different price points, and the benefits of each option. I received 3 other quotes from different companies, and Residential was extermely competitive. I went with them because I feel Dave was the most upfront salesman explaining my options, and was not just trying to push a certain system that may not be the best option for my situation. Several of the other companies wouldn't even acknowledge there were other options worth pursuing besides the top-of-the-line systems, and when I make a purchase this large I expect to be convinced I am getting the most cost-effective bang-for-the-buck product. I am absolutely confident I made the right decision with Residential's help. Installation went great. The system runs well, and they did a much nicer job than whoever installed my old furnace! I have my fingers crossed that the A/C will work in the Spring (installed in the middle of winter, can't test until it warms up to avoid damage), but I know if I have problems, Residential will take care of it. Price above doesn't include rebates from utility companies, but Residential knows about these and completed the paperwork for me. Duct cleaning went well and ducts are squeaky clean, definitely not the horror stories you hear about some duct cleaners.

I called this company to ask if they could use a scope to check if our duct work was blocked. I explained that another furnace company didn't have the capability and could they do this. I was asked a few questions and told, yes we could do this, but that it likely was just an old duct and it made more sense to replace the old "transite" system with all new duct work. Rather than repair, we should invest in newer technology. I was dumbfounded. Instead of answering my question I was told I had an old/unrepairable system and that we should get a bid to replace it all and start fresh. The woman was dismissive when I challenged this and said she's sorry she can't help me and maybe I should stick with another company. POOR customer service and the wrong person to have representing their company.

I thought they were nice to work with and they did a good job, they also gave me space heaters and they were professional! When they gave me the quote I asked if that would cover everything, they said it was and they did not try to jack me around on the price, they said everything was included and it was!

It went great. Great price. Every worker involved was amazing. I dealt with an abatement crew, electricians, sales people, and installers. All were excellent. I am a highly satisfies customer.

Very pleased with professionalism, smooth project management of different parts and organizing multiple people to perform work.

There was an ignition problem with our furnace, so almost every other day it would kick into safety mode and shut down for a few hours. I called Residential Heat and the technician was at our house in less then 2 hours. He quickly diagnosed the problem, replaced the ignition sensor and also tweaked the humidifier to optimal settings.

They were available within a few days for an appointment. l They not only showed up on time but called to say they were ahead and asked if they could come early, which helped my schedule. They explained the service to me. The two technicians did a thorough job. They showed me which ducts were returns vs supplies for this house. They warned me in advance that upcoming carpet installation could get ducts clogged again and how to avoid that problem. I am very pleased with the overall experience. They are a little higher in price but honored the coupon on Angie's List, so that helped. I would highly recommend them.

I had many estimates on a new furnace and Residential Heating gave me the best deal. I also liked the idea of the 10 year parts and labor warranty plan that came with the furnace. Brad came right on scheduled and finished work on the estimated date. I inspected the work and everything looks great. The house is nice and toasty now.

Installation performed 2 days after inspection - Brad arrived at 8:30 am and was done at 4 pm. Install went well and he cleaned up very well. Next day technician Bobbie returned to run an efficiency test and system checkout. Efficiency was above 96%. He showed us how to work the new programmable thermostat and completed the Xcel rebate form for us Overall, quite satisfied with the service we received.