Residential Heating & Air Conditioning

I did not use this service

Very well A/c working As expected

I did not go with them.

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Fast and efficient.

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RESIDENTIAL HVAC DID A GREAT JOB. THEY WERE ON TIME, VERY TIDY AND FINISHED IN THE TIME FRAME THEY GAVE ME. I DIDN'T REALIZE THE ELECTRICIANS WERE SUBCONTRACTED FROM A COMPANY CALLED DEPENDABLE AND WEREN'T COMING THE SAME DAY. IT TOOK A WEEK BEFORE THEY CALLED TO SCHEDULE AND THEN THE DAY THEY WERE TO COME THEY HAD SCHEDULING CONFLICTS AND HAD TO RESCHEDULE. I WAS TOLD TO EXPECT THEM IN THE MORNING SO I WAS A LITTLE WORRIED WHEN THEY DIDN'T SHOW UNTIL AFTER 11. ONCE THEY WERE HERE THEY WERE VERY PROFESSIONAL AND EFFICIENT AND WERE DONE IN AN HOUR. I WAS TOLD BY THE OFFICE IT COULD TAKE ANYWHERE FROM 1-3 HOURS. SO OVERALL GOOD WORK AND SERVICE.

ONE OF THE OWNERS (I THINK HIS NAME WAS CHRIS) STOPPED BY TO GIVE US A BID. HE SAT DOWN AND EXPLAINED THE JOB AND ALL OF OUR OPTIONS. HIS TECHNICIAN CAME OVER THE DAY WE ARRANGED AND COMPLETED THE JOB THE SAME DAY. THE FURNACE LOOKS AND RUNS GREAT. MY ONLY MINOR NEGATIVE COMMENT IS THAT THE TECHNICIAN LEFT A LITTLE BIT OF A MESS ON OUR WORK BENCH WHERE HE HAD TO CUT A HOLE IN THE WALL FOR THE FRESH AIR INTAKE.

I THINK I'M GOING TO GO FOR IT, PROVIDED THE GAS COMPANY WILL GIVE ME SOMETHING FOR IT. CHRIS KALLSTROM IS VERY PROFESSIONAL, AND DREW ME OUT A NICE ESTIMATE THAT WAS EASY TO UNDERSTAND. SEEMS VERY KNOWLEDGEABLE. ASK FOR JACK.

JOHN PEARSON, THE SALESMAN, AND CHRIS KALSTROM, THE SERVICE MANAGER, WERE THOROUGH IN THEIR AND ASSESSMENT OF WHAT NEEDED TO BE DONE, WITH OUR SYSTEM, IN ORDER TO, HOPEFULLY, MEET OUR NEEDS. WE FELT THAT THEIR PRICING WAS FAIR AND THEY INFORMED US OF THE REBATES THAT WERE AVAILABLE THROUGH MINNEGASCO AND XCELL ENERGY. RESIDENTIAL ALSO, PROVIDED US WITH THE NECESSARY PAPERWORK IN ORDER TO CLAIM THE REBATES. WE FOUND RESIDENTIAL HEATING AND A/C A PLEASURE TO DO BUSINESS WITH FOR OUR SYSTEM REPLACEMENT.

BOTH CHRIS AND BOB WERE PUNCTUAL AND RESPONSIVE TO THE WORK WE NEEDED ON OUR BASEMENT. THEY FOUND HELPFUL SOLUTIONS TO PROBLEMS THAT ARISE FROM REMODELING AN OLDER HOME.

THEY WERE VERY RESPONSIVE TO THE PROBLEMS THAT CAME UP DURING THE JOB. AFTER MISSING THE MEETING FOR A QUOTE, CHRIS (ONE OF THE OWNERS) CALLED TO APOLOGIZE FOR THE MISSED MEETING AND THEN DID THE BID HIMSELF. I DID HAVE SOME TROUBLE WITH THE ASBESTOS ABATEMENT SUB-CONTRACTOR. THEY WERE LATE AND THEY DID NOT EVEN KNOCK ON THE DOOR. INSTEAD THEY YELLED TO GET MY ATTENTION THROUGH THE WINDOW. AFTERWARD, THE BASEMENT WAS NOT COMPLETELY CLEAN. I TALKED WITH CHRIS AND THE SUB-CONTRACTORS WERE THERE THE NEXT MORNING CLEANING UP EVERYTHING. I APPRECIATED THE QUICK RESPONSE FROM RESIDENTIAL FROM THE MATTER. THEN I RECEIVED A FOLLOW UP CALL FROM RESIDENTIAL TO BE SURE THAT THE CLEAN UP MET MY NEEDS. THE FURNACE INSTALLER WAS VERY PROFESSIONAL AND CLEAN. HE MADE REALLY DID A NICE JOB. DESPITE A FEW BUMPS IN THE PROCESS I WAS HAPPY WITH THE WORK OVERALL. IN PARTICULAR, WHENEVER I CALLED ABOUT A PROBLEM IT WAS QUICKLY DEALT WITH.

I SUSPECTED A LEAK IN OUR CENTRAL AIR CONDITIONING COIL AND CALLED A NUMBER OF COMPANIES FOR AN PHONE ESTIMATE. MOST OF THE QUOTES CAME IN BETWEEN $600 AND $700, AND I KNEW THAT THE TOTAL BILL WOULD MOST LIKELY BE HIGHER. RESIDENTIAL QUOTED $250, BUT CAUTIONED THAT IT WAS ONLY AN ESTIMATE, THAT THEY WOULD HAVE TO INSPECT THE ACTUAL JOB. THEY CAME OUT ON A MONDAY, WERE ON TIME, AND GAVE ME A PRICE OF $440. I ACCEPTED THE QUOTE AND THEY CAME OUT LATER THAT AFTERNOON AND REPLACED THE COIL. IN ADDITION, THEY CONFIRMED THAT THE LEAK HAD BEEN IN THE OLD COIL, REPLACED THE OLD DRAIN LINE AND CONNECTION WITH NEW, PUT NEW CANVAS ON THE DUCTING, AND COMPLETELY RECHARGED THE SYSTEM. THEY DIDN'T HAVE ENOUGH FREON ON THEIR TRUCK, SO THEY CAME BACK OUT THE NEXT DAY AND FINISHED THE JOB AS PROMISED. I WOULD HIGHLY RECOMMEND THEM TO EVERYONE.

THE SALESMAN THAT CAME OUT TO GIVE AN ESTIMATE WAS VERY HELPFUL AND INFORMATIVE. THE WORK WAS DELAYED FOR A COUPLE OF DAYS BECAUSE IT WAS LATE NOVEMBER AND THEY HAD A HIGH VOLUME OF EMERGENCY REPAIRS, BUT ONCE THEY STARTED IT WAS DONE QUICKLY BY A VERY FRIENDLY CREW.

EVERYONE WAS VERY PROFESSIONAL, COURTEOUS, ON TIME AND PLEASANT TO WORK WITH. CHRIS, THE SALESMAN, WAS VERY INFORMATIVE AND LET ME KNOW ALL THE OPTIONS AVAILABLE.

VERY RESPONSIVE, GOOD WORK, AVERAGE PRICE. VERY PLEASED AND WILL CALL ON THEM AGAIN. SERVICE PEOPLE WERE PROFESSIONAL AND COURTEOUS.

THEY WERE EXCELLENT, FROM JOHN THE SALESMAN TO JACK THE INSTALLER. EVERYONE WAS VERY HONEST AND STRAIGHTFORWARD. THEY REALLY TRIED TO FIGURE OUT HOW TO EFFICIENTLY HEAT MY HOME AND STILL KEEP THE PRICE RANGE REASONABLE.

PRICE WAS A LITTLE HIGH FOR A SERVICE CALL (FORGOT TO USE COUPON, WHICH WOULD HAVE HELPED!), BUT THEY WERE ABLE TO COME OUT THE VERY NEXT DAY, HE WAS ON TIME, AND VERY POLITE. HE SEEMED GENUINELY INTERESTED IN FINDING OUT WHAT THE PROBLEM WAS AND BAFFLED WHEN HE COULDN'T FIND ANY ISSUES (I.E. NOT JUST THERE TO CHARGE ME $94).

THEY WERE VERY THOROUGH AND TOOK THE TIME TO MAKE SURE THE WORK WAS DONE REALLY WELL, THE QUALITY WAS UNBELIEVABLE. THEY EVEN DID SOME CUSTOM WORK, THEY WERE BETTER THAN WE HAD EVER EXPECTED!

THEY TOLD US WE NEEDED A WHOLE NEW FURNACE AND WE COULDN'T GET IT FIXED UNLESS WE SIGNED A CONTRACT. WE FELT LIKE THEY WEREN'T LISTENING TO US

THIS COMPANY WAS AWESOME TO WORK WITH. FROM THE SALES CALL THROUGH INSTALLATION, THEY FOLLOWED THROUGH ON EVERYTHING THEY PROMISED. JACK, THE INSTALLER, WAS PERSONABLE, PUNCTUAL, AND A TRUE, EXPERIENCED PROFESSIONAL. WE WERE COMPLETELY PLEASED AND WOULD HIGHLY RECOMMEND THIS COMPANY.