Residential Heating & Air Conditioning

ANOTHER QUICK RESPONSE WITH ALL NECESSARY ITEMS ON TRUCK. THE INSTALLER WAS VERY EFFICIENT AND CAREFUL TO CONFIRM ALL REPAIRS. WITH THE COUPON, THE ONLY REAL COST WAS THE CONTROL BOARD - THE COST OF WHICH WAS IN LINE WITH WHAT WE FOUND ON THE INTERNET.

I CALLED THIS COMPANY BECAUSE THEY WERE LOCATED IN MINNEAPOLIS AND CARRIED BOTH CARRIER BRAND AND LENNOX BRAND PRODUCTS. THE SALES PERSON WHO CAME OUT SEEMED KNOWLEDGEABLE ABOUT THE PRODUCTS AND HAD PERFORMED NUMEROUS INSTALLATIONS PERSONALLY. I RECIEVED A LOT OF INFORMATION ABOUT BOTH OF THE COMPANIES PRODUCTS AND DECIDED TO GO WITH THE LENNOX PRODUCT WHICH IS BUILT IN IOWA. I WAS ABLE TO GET THE ENVIRONMENTALLY FRIENDLY REFRIDGERENT WHICH WAS AN IMPORTANT FACTOR IN MY DECISION. THEY WORKED TO MOVE FLOWERS PLANTED AGAINST MY FOUNDATION ALSO DURING THE INSTALLATION AND GOT IT DONE IN ONE DAY, WHICH WAS A HOT DAY.

VERY PROFESSIONAL AND HELPFUL. THIS COMPANY GAVE US A FAIR ESTIMATE AND PERFORMED THE JOB, WITHOUT PROBLEMS, AS PROMISED. CHRIS HELPED US CHOOSE THE SYSTEM THAT WOULD BE BEST FOR US AND SAVE US MONEY.

MADE AN APPOINTMENT FOR A REP TO COME OUT AND GIVE US A QUOTE ON A NEW SYSTEM. REP DID NOT SHOW UP. AFTER WAITING FOR 30 MINUTES, I CALLED AND LEFT A MESSAGE, ASKING TO RESCHEDULE OUR APPOINTMENT. NEVER RECEIVED A CALL BACK. VERY UNPROFESSIONAL.

SALES REP WAS VERY FRIENDLY AND RESPONSIVE. THEY BID US AROUND $9000 FOR THE JOB, WHICH WAS THE LOWEST ESTIMATE. HOWEVER, THEY WERE GOING TO GO WITH TRADITIONAL DUCTWORK (DROPPED FROM THE ATTIC) AND ALSO WE WERE CONCERNED THAT WE WOULD NOT HAVE HAD FULL COVERAGE OF THE FIRST FLOOR DUE TO SOME CONSTRAINTS. THOUGH THE COMPANY SEEMS GOOD QUALITY, WE JUST WEREN'T CONFIDENT THAT THEIR PROPOSAL WOULD BE A COMPLETE SOLUTION.

EXCELLENT EXPERIENCE. REPLACED AC UNIT WITHIN 48HRS.

WE EXPERIENCED MORE THAN ONE PROBLEM WITH RESIDENTIAL. WE HAD AN OLD SPACE HEATER IN THE BASEMENT THAT WE NO LONGER WANTED TO USE. CHRIS ASSURED US THAT BY ADDING ANOTHER HEAT RUN AND A COLD AIR RETURN AND ADJUSTING THE REGISTERS WE SHOULDN'T HAVE THE VARIANCE IN TEMPERATURES FROM ROOM TO ROOM THAT WE HAD EXPERIENCED. WHEN THE INSTALLERS ARRIVED THEY KNEW NOTHING ABOUT ADJUSTING THE REGISTERS BUT SAID THEY WOULD TAKE CARE OF IT THAT DAY. THEY DIDN'T. ON THE SECOND DAY OF INSTALL, WHEN THEY INSTALLED THE NEW DUCK WORK AGAIN THEY SAID THEY WOULD CHECK ALL REGISTERS BEFORE THEY LEFT. AFTER TELLING ME ALL REGISTERS HAD BEEN ADJUSTED THEY LEFT. WE DISCOVERED THAT NOT ONLY DID THE NEW REGISTER NOT HAVE ANY AIR COMING OUT BUT ANOTHER REGISTER NEAR THE SPACE HEATER HAD BEEN BOARDED UP YEARS AGO. THEN THE BASEMENT BEGAN TO FLOOD. AFTER THE 3RD FLOOD THEY FINALLY AGREED TO COME OUT AND REALIZED THE HUMIDIFIER HOSE WAS PLUGGED BECAUSE THEY DIDN'T REPLACE IT. WAS TOLD CARPET WOULD DRY /NO FOLLOW U

JUST OUTSTANDING! THE OWNER CALLED ME BACK THE SAME DAY AND CAME OUT TO GIVE A BID THE DAY AFTER I CALLED. VERY CONGENIAL AND KNOWLEDGEABLE ABOUT THE AC BUSINESS. SMALL COMPANY, 15 PEOPLE. PRICE WAS COMPETITIVE, 2 YEARS LABOR, 5 YEARS PARTS, MAJOR BRAND. COMPANY OWNER WAS CONFIDENT THAT THEY COULD SOLVE ANY PROBLEMS POSED BY MY UNUSUALLY-CONSTRUCTED HOUSE (AND THEY DID). DUE TO A CANCELLATION, WAS ABLE TO HAVE THE AC UNIT INSTALLED THAT AFTERNOON (A THURSDAY). ELECTRICIAN CAME ON MONDAY TO DO WIRING. ALL THIS DURING OUR JULY HEAT WAVE - WHAT A RELIEF!! NO TRACE THEY HAD BEEN THERE AFTERWARDS, EXCEPT THAT I HAD AC. GREAT SERVICE!!

AFTER REVIEWING SEVERAL COMPANIES HERE ON ANGIES LIST, I DECIDED TO CALL RHA FOR SERVICE. FROM THE VERY BEGINNING I WAS PLEASED WITH MY CHOICE. ANN WHO DOES THE SCHEDULING WAS VERY ACCOMMODATING TO MY BUSY SCHEDULE AND ANSWERED BASIC QUESTIONS. OUR SERVICE TECH GEORGE WAS ON TIME AND WAS BOTH COURTEOUS AND PROFESSIONAL. HE HAD A GOOD SENSE OF HUMOR ABOUT THINGS AND WAS VERY GOOD NATURED. IF YOU USE RHA, ASK FOR GEORGE SINCE HE IS ABOUT AS HONEST A SERVICE PERSON THAT YOU'LL FIND. HE WAS HAPPY TO GET US BACK UP AND RUNNING AND DIDN'T TRY TO SELL US A NEW UNIT. HE DID HOWEVER SUGGEST THAT WE WOULD PROBABLY WANT TO LOOK INTO REPLACING OUR OLD UNIT AT SOME POINT TO INCREASE OUR EFFICIENCY AND DECREASE OUR COOLING COSTS. THE ONLY MINOR THING I CAN SAY IS THAT THE PRICE QUOTED ON THE PHONE ($119) WAS DIFFERENT THAN WHAT HE ORIGINALLY WROTE UP ($139). WHEN I MENTIONED IT TO GEORGE, HE SAID NOT A PROBLEM AND PROMPTLY CHANGED IT TO $119. DON'T FORGET TO USE THE COUPON.

RETROFITTING DUCTWORK IN A 1939 1.5 STORY HOUSE LOOKED TRICKY TO ME. STEVE THE TECHNICIAN WAS GREAT! HE EXPLAINED THINGS AS HE WENT ALONG AND LOCATED ALL THE VENTS IN GOOD POSITIONS. THE COMPANY WAS RESPONSIVE WHEN I CALLED, THEY REMOVED TRASH DAILY, AND STEVE KEPT THE WORK AREA CLEAN.

BRENT DID A VERY PROFESSIONAL JOB AND PERFORMED ALL THE WORK AGREED TO FOR THE PRICE AND PER THE SCHEDULE. THE CRAFTMANSHIP WAS VERY GOOD AND THE INSTALLATION IS WORKING GREAT. I WOULD RECOMMEND THEM FOR HIS KIND OF WORK.

I MUST HAVE BEEN THE LAST CUSTOMER OF THE DAY AND THE SALESPERSON WAS IN A HURRY TO GET OUT AND GO HOME. WHEREAS THE OTHER THREE COMPANIES WHO GAVE ME QUOTES SPENT 60-90 MINUTES LOOKING AT MY CURRENT SYSTEM, RUNNING LOAD CALCULATIONS AND DISCUSSING VARIOUS OPTIONS, RESIDENTIAL WAS IN AND OUT IN 15 MINUTES. QUICK LOOK IN THE BASEMENT, FLIPPED THROUGH SOME BROCHURES, SCRIBBLED DOWN SOME NUMBERS, GONE. UNBELIEVABLE.

SALES PERSON DISCUSSED THREE LENNOX FURNACE AND A/C UNITS: STANDARD, DELUXE AND PREMIUM. DID NOT RECOMMEND 90+% EFFICIENCY FURNACE OR NEWER A/C UNITS WITH ENVIRONMENTALLY FRIENDLY REFRIGERANT.

VERY GOOD SERVICE, WE ENJOYED WORKING WITH THEM.

ON TIME, VERY POLITE, WORKED QUICKLY, GREAT SERVICE ALSO MAKING THE APPT, GAVE ME AN ANGIE'S DISCOUNT

LOUIS WAS GREAT. HE WAS INFORMATIVE & SHOWED ME WHAT I CAN DO TO KEEP FURNACE WORKING WELL. HE WAS FRIENDLY, PROMPT & REASONABLY PRICED FOR A WEEKEND JOB COMPARED TO OTHERS I CALLED. HE WAS THERE TO FIX MY FURNACE WITHIN AN HOUR. THANKS LOUIS.

CHRIS KALLSTROM CAME OUT AND GAVE ME A VERY, VERY COMPETITIVE QUOTE RIGHT ON THE SPOT. THIS ENTICED ME TO DO THIS PROJECT NOW RATHER THAN WAIT UNTIL IT GETS COLD AGAIN IN FALL TO PROCEED. STEVE CAME OUT TO INSTALL MY NEW LENNOX 94% EFFICIENT FURNACE. I LEFT HIM NOTES ABOUT MY CONCERNS WITH WHERE THE DUCT WORK WOULD BE LOCATED AND HE PHONED ME BEFORE HE STARTED SO WE COULD DISCUSS. STEVE MORE THAN ACCOMMODATED MY EVERY CONCERN. HE IS AN ARTIST WITH DUCT WORK! CHRIS ALSO FOLLOWED UP WITH ME VIA PHONE TO SEE HOW THINGS WERE PROGRESSING. EXCELLENT, EXCELLENT SERVICE - THEY KNOW HOW TO LISTEN TO THE CUSTOMER!

CAME OUT NEXT DAY, THEN TOOK ANOTHER DAY TO COME OUT WITH NEW PART. DID THE REPAIR AS INDICATED AND WITHIN ESTIMATES. HOURLY RATE EXTREMELY HIGH

I THOUGHT THEY DID A GREAT JOB. GEORGE WAS THE TECHNICIAN THAT CAME. HE WAS VERY PROFESSIONAL, TIDY, AND EXPLAINED WHAT HE WAS DOING AND WHY. HE DOESN'T MIND IF YOUR PETS HANG AROUND. HE SAID HE GREW UP AROUND A FARM AND HE DOESN'T MIND IF YOUR ANIMALS ARE AROUND THE WORK AREA. HE DIAGNOSED THE PROBLEM RIGHT AWAY. IN MY CASE, IT WAS A BURNED OUT BLOWER MOTOR. IN FACT, HE SHOWED ME THAT THE COMPANY WHO INSTALLED THE FURNACE HAD INSTALLED THE MOTOR IMPROPERLY SO THE OIL PORT WAS FACING DOWNWARD AND OVER TIME, ALL OF THE OIL HAD RUN OUT OF THE MOTOR AND CAUSED IT TO DRY UP AND SEIZE. HE DID A GREAT JOB. HE WAS VERY COURTEOUS. HE WAS MINDFUL OF KEEPING THE WORK AREA CLEAN. I WOULD USE THIS COMPANY, PARTICULARLY GEORGE, AGAIN. I CALLED THE COMPANY IN THE MORNING AND GEORGE WAS ABLE TO COME THAT DAY. THEY WERE ON TIME, IN FACT, THEY WERE EARLY. THE CHARGE IS FOR THE LABOR ONLY, NOT PARTS. THE BLOWER MOTOR WAS $175. I ALSO RECEIVED AN ANGIE'S LIST DISCOUNT.

LINDELL HESS WAS A NICE SALES GUY. HE ANSWERED ALL OF OUR QUESTIONS AND MADE SOME SUGGESTIONS BASED ON HOW LONG WE PLANNED ON STAYING IN THE HOUSE. WOULD'VE LIKED HIM TO INSPECT OUR CURRENT SETUP A LITTLE MORE THOROUGHLY, BUT ULTIMATELY THEY WERE OUR SECOND CHOICE OF THE 4 ESTIMATES WE GOT.

GEORGE WAS VERY THOROUGH AND EXPLAINED EVERYTHING IN DETAIL. EVEN EXPLAINED THE TROUBLESHOOTING POINTS ON THE FURNACE SO I CAN CHECK IT BEFORE CALLING IN THE PROFESSIONALS. THAT IS NICE TO KNOW THEY ARE TRYING TO HELP TOO, NOT JUST TAKE MY MONEY. PROBLEM WAS FIXED IMMEDIATELY. WILL NOT HESITATE TO USE THEM IN THE FUTURE.

EXCELLENT. QUICK RESPONSE (SAME DAY). REPAIRMAN CALLED AHEAD AND WAS ON-TIME. WORKED FAST AND DID GREAT WORK.

LEWIS WAS ON TIME PERFORMED REPAIR AND TESTED IT. HE DID A VERY GOOD JOB. NOW THE AIR IN OUR HOUSE IS MORE HUMID.

HE CAME EARLIER THAN EXPECTED AND CALLED BEFORE HE ARRIVED AT THE HOUSE.

ABSOLUTELY AN EXCELLENT ORGANIZATION. PROFESSIONAL, PLEASANT AND UP-FRONT. PRESENTED OPTIONS, RECOMMENDED SYSTEM BASED ON MY NEEDS. DID HAVE ONE ISSUE, AND THEY WERE EXTREMELY GRACIOUS, FORWARD AND TIMELY ON RESOLVING IT WITH ABSOLUTELY NO EXCUSES OR RUN AROUND. WOULD AND HAVE RECOMMENDED THEM TO OTHERS.