Residential Heating & Air Conditioning

They don't tell you about the hidden cost. I don't like that. They should tell you right up front instead of come in here and put you on the spot. They were real nice and courteous though.

Scheduling was easy (I called) and they were able to get me an appointment the next day. The service tech was great. He was knowledgeable, polite and attentive, and did a thorough and professional job. I was given an appointment window of 2:00 to 5:00 p.m. and was told the service tech would phone me a half-hour before his arrival, which was great because I work close by. Unfortunately, the service tech got hung up on a previous job and didn't show up until 5:45, and I had to initiate the phone calls to find out when to expect him. Although, I was appreciative that he still came to do the work and didn't cancel or try to reschedule. The service tech was able to easily and readily determine the problem and had the necessary part on hand to repair the unit right then, which was terrific. The pricing for the capacitor replacement seemed very reasonable; the cleaning was on the high-end, however. They did give me a break on the service call fee and I was able to use a $25 coupon through Angie's List, which was helpful. Overall, I am (at this point) pleased with the service and will use them again in the future to perform annual maintenance and if I have any additional problems with the A/C unit or my furnace.

Our furnace stopped working after I had a baby. We called the provider and the owner came to our house within an hour on a Saturday morning. He took us through all of our options and allowed us to get a second opinion. When we confirmed the purchase with the provider, an appointment was immediately set up and installation began Monday morning. The technician was professional and completed the work in a timely manor.

Residential was prompt in answering my call on a Saturday, and scheduling someone to put in a new furnace and air conditioner on Monday; you can't beat that. They got us heat the same day that they came out, and their work appears to be of good quality. The cost was comparable to other estimates which we had received previously. I was less impressed with their contraced electrician. He needed to return to finish some of the electrical work but ignored our two calls; I called Residential and they said that they would have him call back promptly but he never did return to finish his work until he realized that he had left one of his tools at our house. Residential also communicated poorly about when we would receive our rebates for purchasing high efficiency products; and put the instruction manual about how to use the new furnace INSIDE of the furnace, without telling us, which resulted in them having to come out again to show us how to turn the furnace back on....if they had handed us the instruction manual no doubt we could have used it to figure out how to turn the furnace back on. It was not a big problem because they didn't charge us for this, and it wasn't that cold, but I'm not sure why the manual was placed inside the furnace.

We had a great experience and were very relieved it wasn't a more costly repair and emergency service call.

I woke up today and my house was freezing. I called the company to let them know, and they sent out a technician. They charged me $129.00, when the only thing that was wrong was the batteries needed replaced in the thermostat. Instead of advising me to check those things by phone, they sent somebody out and charged me $129.00. The technician was nice but I felt the price was unfair. UPDATE AS OF 6/1/15: 2009 I purchased a Goodman Furnace from Residential Heating and Air Conditioning company. My purchase paper work said the furnace came with a 10 year parts and labor warranty which required me to have my furnace checked and cleaned bi-annually by Residential. If not the warranty would be null and void. 2011 I got a notice to have Residential do the maintenance work required. I scheduled it and after the technician was done I commented on how nice it was to know it was cleaned. He said they do not clean it but they check it and repair it or clean it if necessary and he did not clean it. I paid $149 and then called Residential to inquire about the cleaning. The person answering the phone said they did clean it and they would talk to the technician. That put doubt in my mind. 2013 I once again got a notice to have Residential do the maintenance. I specifically asked if they were going to clean the furnace and they said they were going to do it. 2014 I wanted my ducts cleaned and brushed out and hired another company on Angie?s List to do the work. When the technician finished the work he commented that something in the furnace, I can?t remember which part, was dirty and needed cleaning. So I paid him extra to do it wondering why it hadn?t been cleaned by Residential in 2013. 2014 Please see the complaint that I am now editing by adding history to it. 2015 I once again got a notice to have Residential do the maintenance required to maintain my warranty and asked to make sure the furnace would be cleaned. I set up an appointment a week or so before May 20 the scheduled date. May 19 I got a voice mail, which I picked up after they were closed, that they didn?t think they should come out because I wasn?t pleased with their previous work. I called back on May 20 to speak with them. The employee spent approx. 10 min. telling me they weren?t going to come out because I was unhappy with their work and gave them a bad rating on Angie?s list. During the conversation I consistently told them I wanted to have them do the work to keep up my warranty. They refused and said I would have the parts warranty from Goodman and they would send me a check for the December scenario of $129 and I could use it to get another company to do the cleaning. I told them I still wanted them to come out. May 29, 2015 My air conditioner would not turn on. I called another company to come out and check it and check and clean my furnace. I also called Goodman to inquire about my warranty. They informed me that my warranty had never been registered and that usually the installing company gave the homeowner directions about registration which needed to be done within 60 days of installation. I looked through all the paperwork and there was no directions regarding registration. At the time of purchase I thought it was all taken care of. Goodman said they only offer a 5 year warranty replacement and parts and the additional warranty of 5 years is only available if it is registered and mine was not! They did say I have a 20 year warranty for the heat exchanger which is still valid.

Provider did not show up or call during the scheduled apt. I called a half hour before the end of the window and was told they were behind and that I should be hearing withing 20-40 minutes. Once the time window ended I called and canceled my apt as it was going to be to late to complete the service. This company installed this furnace ~4 years ago and they did a good job at a reasonable price, but it is important when people are taking time off work to be there during a time window that the service provider is on time or at least proactive with potential delays.

We dealt with Dave Hericks, sales consultant with Residential Heating, who took a serious look at the layout of our house and recommended a placement of the indoor units that would maximize the amount of cooling we could expect. His plan differed quite a bit from a proposal we got from another company and he was able to convince us of practicality and effectiveness of his proposal. Dave was knowledgeable about the LG system the company sells and answered all of our questions in depth, including being able to make comparisons with other brands of this type of A/C. Installation was scheduled soon after we signed the purchase agreement. They were prompt and professional. The installer was very nice to work with and cleaned up after he completed the installation. He also made a suggestion for how to run the tubes up the exterior of the house from the outdoor compressor. We are very pleased with how "invisible" the final result is outdoors. The indoor units are only about 1.5" deep and are mounted just below the ceiling, make them very unobtrusive as well. The unit we purchased has a two year parts and labor warranty which requires annual maintenance. Residential Heating called us in the spring of 2014 to schedule the maintenance check-up. We might have forgotten about that otherwise. Overall, we were very pleased with service we received from the company and are more than happy with the product and it's ability not only to cool our whole house in the summer but also to heat it, thanks to the heat-pump technology, during spring & fall transitional heating season.

The fellow's name was Mike, and he was great. Punctual, called me ahead of time, friendly, quiet. I asked him if he'd install the new water pad I had purchased for my furnace humidifier as long as he was checking it out anyway, and he was glad to do it. He told me one thing nobody else had ever told me, and that's that the carbon monoxide detector plugged into the wall is supposed to be good for only 7 years or so. Mine, being much much older, probably was obsolete.

To schedule maintenance waiting time was 3 weeks. Once unit brokedown, service time was moved up. George came and as always was helpful, professional and pleasant. He did not provide any service to increase cost until he could ascertain we would get the parts. Unfortunately, parts come directly from Samsung it took a week to find out parts were available and another 8 days for them to be shipped. Once parts came in, service was scheduled promptly and George finished service promptly.

They were okay. They cut my bill in half. Their price was the same as everybody else. I am not sure how it is going to work out. I had a problem with their attitude. If I am paying $3000 for something I want good service. They have been around for a long time. I was not satisfied with their attitude. I am not sure that I would use them again.

Installers were on time and professional. The Installation took one day, including the electrical and they were very good about cleaning up after the job was done. We are very happy with our new unit.

For the cleaning price, they also went on our roof to check the vent. Lower score for punctuality was due to the fact that they arrived three hours early and I was not prepared. I guess you could say that they were more than punctual, but interrupted my work schedule. Both technicians were courteous and professional.

Chris, who came out to bid the job, was great. No dog and pony show, just here's what you need, here are your options and here's what we can do to make this work better for you. Installers were prompt and professional and work was done as planned. There was one minor glitch in that kept a fan running. When I reported the problem, they were very responsive and got it solved right away. Buying new furnaces isn't my idea of a fun way to spend money, but Residential Heating and Air Conditioning made is pretty painless. I didn't give them an A on price, just because I didn't have a bunch of time to bargain hunt and I'm a tough grader. What I will say is that it feels like good value for the money based of the quality of work and the professional manner in which it was completed.

Our heat went out on a Saturday morning and they were one of the few places that was open. Unfortunately our furnace was quite old and a fan broke and we needed a new furnace. They weren't able to put a new one in over the weekend, but the tech made a special trip to pick up space heaters for us to use until they could come back and install the furnace on Tuesday. They were able to work with Centerpoint to get us an efficiency rebate and they sent in all the paperwork necessary.

I originally purchased a complete new furnace and air conditioner from Residential last century...1999....and neglectful homeowner that I am have not touched it since! Started having some issues and finally called the nice folks at Residential and boom! practically same day service....prompt....very courteous.....Dave the tech guy was most helpful and he was very tolerant of my bossy corgi who insisted on helping. No lectures on how lax my maintenence has been....I will be definitely scheduling the recommended services with Residential in the future. I HIGHLY recommend them.

When I asked about financing options they said they partnered with a bank to offer loans. I asked them to get me approved for the loan but instead signed me up for an unsecured revolving loan. I believed that they were going to set up an installment loan with a bank and not a revolving line of credit. Now I have to go out of my way to cancel this card and dispute it with the credit bureus! It was a very frustrating experience.

They were very professional and easy to work with.

Beware the bait and switch on duct cleaning via their subsidiary Twin Cities Duct Cleaning (www.twincitiesductcleaning.com). We moved into an older house in St. Paul and I booked them for their middle level service for $189, fully disclosing whatever they wanted to know about the condition of the house. They promptly came out on the scheduled day of service, looked into a couple of vents, and drilled two holes into our duct work before informing us that they needed to pull out all the stops...or their "extreme" duct cleaning for $359. Yikes! Not what we had in mind. Sorry our vents are old, narrow, twisty, and dusty (umm...we scheduled a duct cleaning for dirty ducts in an older house). Perhaps they could have deduced these challenges much early in the process or come out and inspected/quoted us a price beforehand. That's what you get for using a Groupon deal instead of Angie's List.

Very poorly. The salesman showed up, gave us a quote and scheduled an install. The installer came and realized that the salesman did a poor job in the specs and he couldn't install it that day as he didn't have the equipment. The installer was going to go back and figure it out and call us. It has now been a week and we haven't heard from anyone. We've hired another company to do the work.

They were thorough with the examination of the air conditioning unit. They let me know what I needed and they said the ducts did not need to be cleaned until the units were replaced.

I would grade them with an A. I had no problems, they were courteous and pleasant. They did the work fine. The inspector found one minor issue which they corrected; a heating duct had can be no more than 18 inches of the floor, it was a little higher than that. They may not have been aware of the height restriction when they installed it. It was a good experience, and I am using them again today.

Dealing with Residential Heating and A/C was great from start to finish. We have a hot water heating system, making a traditional forced-air, whole house system unworkable for us. RH&AC was able to schedule us for a bid within a few days of our call. Dave Hericks, the sales rep, thoroughly explained the mini-split technology to us and developed a reasonable plan for getting maximum benefit from the system in our home. (We had had a bid from another dealer which did not seem as convincing or practical to us.) The installation was scheduled and completed right on time, with minimal intrusion and mess. The technician/installer was experienced, well-informed, and polite. RH&AC sub-contracted the electrical work. That person showed up as scheduled and was also very efficient and clean with his part of the project. The system has worked great. Because of the layout of our house, we had to put the upstairs unit in a guest bedroom. That still provided us with enough cooling for the master bedroom. On the very hottest days we placed a small fan in the central upstairs hallway to "boost" the cool air into our master BR. We can't believe we waited so long to air-condition this old house!

The provider did an excellent job. Both the technician and the assistant were very courteous and happy to answer my questions. They called before they arrived, told me I was welcome to watch or ask questions, were very knowledgeable and cleaned up after themselves. I did ask several questions and they were happy to take the time to explain. Because the ducts had never been cleaned before, they recommended a slight upgrade on the services I had ordered but weren't pushy about it at all.

Our A/C quit working Thursday night, so I called RH&AC Friday morning when they opened. They set up an appointment time the same day between noon and 3:00. The service tech (David) called at about 11:45 saying he'd be here in 30 minutes, and he was, right at the start of the time range they gave us. He quickly figured out the problem (a bad capacitor), replaced it, and checked the rest of the system to be sure there wasn't anything else going on. He even wanted to take a moment to meet our dogs, one who had been barking at him while he worked outside the window. With it being the start to the long holiday weekend, it was great to get a quick appointment, get it fixed early and get on to enjoy our weekend!