Orkin Pest Control

The price was reasonable. It was an excellent service.

They seem real fine. We have a contract with them. We will be using them again. They were on Angies List. They respond pretty well. They do good work. We haven't had any bugs. They come out and spray around and remove bees nests and things like that.

My wife was very satisfied with him. He came very quickly. He even came back a second time to take care of this. My wife was very happy.

They give you a two hour window. No one ever came. They wouldn't call me back after I left a message. They didn't seem to care that I had to change my schedule from work to be there. They just said sorry, mistakes happen & I could pick a new day. No compensation or anything.

unknown

We have been very happy with this service. Reliable, courteous. Explained well the situation. Very punctual. They have come out when we suspect we have a new issue and taken care of issue. Once they addressed initial mouse infestation it was taken care of within about a week. We have not had an infestation since.

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Worhin a few days the ants were gone

Carpenter ants made me make the call to Orkin, but it's Orkin's service that keeps me looking forward to their return. Since the first application, I have not seen one carpenter ant and am finally rid of all kinds of insects/pests that I had come to accept as part of life in Minnesota. Professional and committed sales staff and technicians make them easy to work with. Their service does not come cheap, but they do get rid of the pests and I love being bug free.

No show for appointment with no call or explanation. I called yesterday and scheduled an inspection for today between the hours of 5pm - 7pm. I have a suspected bed bug infestation and am also packing to move in 6 days. Urgency was conveyed when I made the appointment. At 6:50 pm tonight I called to make sure we were still on the schedule. I was told customer service could not access the schedule to confirm. He tried calling the tech and got no answer. Told me to call back if the technician was not there within the hour. I called back at 7:30 and this time got a scheduler who said she could not confirm my appointment or the status because she did not have access to the calendar, customer service does. The opposite of my first call. I called back at 8:00 pm and this time was told that the office is closed and there was nothing that could be done except to reschedule for next week. She sent a message to the local Eden Prairie office that may or may not get picked up tomorrow. This is completely unacceptable, I could have had another company out not to mention the complete disregard for my time. Oh and the fact that these nasty bugs could be multiplying in my home as I speak. I will not attempt to use Orkin again.

We called Orkin customer service and asked them if they would also spray the yard as we have a HORRIBLE ant infestation, the customer service rep explained that no they do not spray the whole yard but they will spot treat. Based upon that information we signed up for service for the year. The representative Howie showed up at our house as scheduled, we had some paperwork to fill out. During this process I tried to show Howie where I wanted him to treat, Howie didn't appear to listen to one word I said, instead he was busy telling me about a friend of his who was a drug addict. I got to listen to this for almost 30 minutes, I finally went and got my husband hoping that this would put an end to it, not so lucky in that. My husband quickly left me to my own defences and Howie continued to ramble and make me feel uncomfortable, I had a conference call schedled and told him I needed to go get prepared for it. Finally Howie started towards his truck to get his equipment, not more than 1 minute later Howie is back knocking on my door asking if he can use the bathroom. This man made me feel so uncomfortable that I had planned to cancel the service as I did not want him to ever come to my home again. I called the local Orkin office that was to be servicing us to cancel, when I called I was advised that Howie would not be returning as he was only used to set up accounts (shocked that they send a person who appears to have little to no social skills to be the first person to greet new customers). I was told by the woman I talked to that she would let his manager know, however I was disappointed that she never apologized to me for the experience and that the manager never followed up with me to apologize for the experience. I am bound to a years contract with this provider, however based upon this experience I can't recommend them and do not plan to use them again next year.

Orkin sales person made commitments on service that Orkin denied and would not honor. Moral of the story - DO NOT buy from Orkin selling door to door. Sales Process - Fraudulent -- Although the same company, apparently, Orkin can say whatever they want to get the sale and tell you that you need to read the fine print of the agreement. Orkin door to door sales guy sold a quarterly pest control and suggested I could try it out and stop at any time if I was not happy. When I was not happy with the results, they told me that I could not stop at any time and had to pay another $120 and one more visit to stop. Quality -- More pests this year than any other year after paying all that money. I do not have a major pest issue, just some ants and a few bugs. However, with Orkin this year - I had more pests than another other of the 9 years at my home. Orkin claims that this year was particularly bad and had I not used them, it would have been much worse. Could be -- but after paying several hundred dollars, I was looking for results -- not excuses. The only thing good about Orkin was their responsiveness to come out and re-apply their chemicals if you did have bug problems. This happened many times because their pest control was not working. I will never use Orkin again. Unethical sales and poor results.

They went above and beyond, they did the testing and they gave me the advice for free.

It goes well. I don't mind the price.

The Orkin people are very professional. They removed their shoes before entering the house. Their applications are pet-friendly and child-friendly, which is very important to me as I have a dog and I am a grandmother. .

We like them a lot. Our technician is fabulous. We would recommend them to others.

They have been very good when we have had a problem and they resolved the problem. They are responsive and they listen. I would use them again in the future.

Quite often, we're not home when they need to come. They are very trust-worthy and we don't have to worry. They send the same guy every time and he knows our family well by now--we've been using them for years. He does an excellent job. We live near a creek and have lots of pests that live nearby as a result. The service guys do a great job of explaining what to do to keep the problems to a minimum.

They do a good job. They are effective. I think they are knowledgable.

I've been very pleased with them. They've been very prompt, courteous, and very effective.

They have reduced pest infestation since we have been using them. They are knowledgable about the chemicals and pests. Overall they are good and priced reasonably.

I am very pleased with their services. I will grade them A across the board.

I liked their services and will use the same in future.

I like Orkin Pest Control Company a lot. They are very punctual. If there is an extra bug that I don't like, they will schedule someone out to take care of it right away. I'm very happy with them overall. They are prompt. Their people are positive and friendly. They are professional. I would continue to use them in the future.