Monster Tree Service

The estimate went smoothly. I asked the estimator whether I could use a coupon on the company's website and he said no because I was not spending enough, The job was not finished adequately: (a) the buckthorn to the left of the garage was not cut back despite that was explicitly spelled out in the contract; (b) branches were left on the ledge overhanging the back yard and not removed; (c) the clearance in the back was less than estimated in places; and (d) a tree that was supposed to be laid flat was not lying flat when the work was done. Once the estimator left the job, the job was not completed properly. The company kept hounding me to pay my invoice, which I assumed was a mistake, because the job was never completed. But I paid. I also realize that I should have been entitled to use a $`100 off coupon.

The Monster team was prompt in their communication, arrived on schedule, and worked very well as a team to get the job done quickly and clean up after themselves.

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Well, they arrived on time, introduced everyone in crew and was polite and pleasant. The Ash tree and Maple limb took longer than expected and they had to return the next day. When they began on the Maple they discovered the Maple was in bad shape. They gave us a quote on the fly, we accepted and they began that day. They had a lot of issues at our home, they back hoe (?) broke, dropped a branch on an electrical line (no issues), a chainsaw was stolen from our front yard and the foreman hurt his back. Even with all the issues, they smiled and laughed and finished the job and cleaned up and did a beautiful job. They really could have used all the issues as a reason to not complete or be rude or try to raise the price but they are honest, kind and very professional. I would recommend them as they always kept us in loop with updates, mindful of our gates and dogs and again, clean, safe, honest and pleasant to deal with.

Lane came out for an estimate in the evening after I got home from work. We walked the lawn and took a look at the various trees. I explained I wanted a line-item estimate so I could decide to do different things at different times. He had no issue with that. I had an estimate in my email by the time we were done with dinner. His estimate was on the order of half as expensive as another group that I had quote the work. Lane and I discussed which line items I wanted done via email, and he sent me a new estimate with the reduced work. A work crew of two were there at 9:30am, ready to go with a list of what needed to be done. They confirmed with me which trees were which. The Xcel guy was also there at 9:30, and they worked with him to get the line dropped. Once the line was dropped they took the leaning boxelder down and helped the Xcel guy get the line back up. That was very fast. Piecing the other box elder down was slower, since the one guy had to climb up (30-40 ft off the ground) and piece down the branches over the house. Very few branches hit the roof, and none of the big ones. They pulled all the cut wood off into the brush as asked, and were great about asking where I wanted things piled. Great work, great price, would hire again.

unknown

Monster Tree Service receives the highest recommendation and customer satisfaction for their services provided at my home. The initial consultation was done with Wes. As Wes and I walked through our yard, he offered suggestions on what work should be done and why. It was great to have someone who didn't just provide a bid, but explained and quot;whyand quot; the recommended work should be done. Once we were done, Wes created the bid by areas. Since the bid was relatively large, I appreciated the fact Wes took the time to break the bid into sections. The work was scheduled three days later. The team, including Wes, arrived within the give time frame. Wes walked the team through the yard and ensured we were all on track with the planned work. The team then began their work. As the team worked, my mother (81 years old) and I and quot;checked onand quot; on the guys to make sure they were doing their work correctly. My mother asked them to trim a few more branches here and there*, what tools they were using, why they were cutting the branch where they did, etc. The team was patient and knowledgeable and answered each and every one of our questions. (*The trimmer explained it is easier to remove more branches because he can't add branches back if he takes too much!) I asked for a few additional tree branches (high up and large) to be removed that weren't part of initial bid. The additional cost to do the work was very reasonable. The clean up done by the team was great! All the branches and trees were removed from my yard. My driveway and sidewalk were cleaned as well. I am very pleased with the service and professionalism from Monster Tree Service. I highly recommend them and will definitely use them again in the future. :)

I was not happy with the service and I feel like I was over-charged. 2 of the workers were standing around talking to each other and not working for an hour. The crew that did the work was also not the person who gave me the estimate. They told me they would haul away all the dead dry limbs and they did not.