Cambria

Not the best customer service. We had a master bathroom vanity countertop installed early summer, waited for two months to get backsplash. Technician drilled holes in wrong place for backsplash. Still waiting for multiple weeks. Every time we call, no update. Very frustrating. We paid about $2,750 for for vanity countertop and backsplash. We could have it done with about $1,200 with other local countertop contractors.

unknown

My brand new Cambria countertop cracked. They said it was because I probably had my crock pot on it.....REALLY, that's a bunch of "crock" The reason in cracked was due to the way it was cut, the angle created a weak spot and eventually lead to a crack leading across the Cambria Fortunately (or unfortunately) I have a forgiving pattern so unless you know it's there you cannot really see it. The repair man came out, looked at it and then drilled a tiny hold at the end of the crack to stop it from spreading. Funny think, I had laminate prior to this and replace it with the "best product" Cambria, laminate seems to be OK with a crock pot, go figure?

It's a big company. It was right in the ballpark of what we expected. They were very professional and they job that they did was beautiful.

We were told 3 weeks and it was exactly 4 weeks. Seems they added a second manufacturing plant in 2013 and business is so high their delivery slipped an extra week. When they saw the increase in lead-time they should have advised all their suppliers that instead of 2 - 3 weeks lead-time they are running 4 weeks. Why wait until after the order to tell us it was 4 weeks. The Cambria Berkeley material is beautiful. The wife and I love it. The quality of their work is outstanding. The sink cut out for the under mount sink was excellent. The edge profile for the sink was excellent and very smooth. The edge profile for the piece was excellent and the soft corner radius was smooth and well done. Overall we love our new counter top. Quality of construction is fantastic. We love Quartz over Granite and the quality is outstanding. Plus it's made in the USA. Price is high but we loved the look and finish of the Cambria Quartz material. It was more expensive then some of the Granite we looked at. This was the second project where we selected Cambria Quartz and HIGHLY RECOMMEND this material. For planning purpose, just allocate an additional week and you won't be disappointed. We had family members coming and needed it to be completed. It wasn't but we survived with some inconvenience. The decision for Cambria Quartz was based upon their superior look over other Quartz materials. More people are using Cambria and they are having a hard time keeping up with the demand. Yes, it was worth the delay and the extra cost.

The Cambria Quartz Bradshaw counter top was ordered by Hensen Fine Cabinetry for our kitchn remodel. Approximately 61.2 square feet counter top and 7 sq ft of 4and quot; back splash. Special upgrade for the sink edge cutout and the edge profile was and quot;Tand quot;. We previously had DuPont Quartz counter top in another house and we evaluated the many brands carried by Hensen Fine Cabinetry. I did some research on Cambria and talked to another customer of Hensen's who just had Cambria installed. We selected Cambria over the other Quartz company because of color, sharp definition of colors and design, and movement of colors within the piece. Similar to Granite. Cambria quartz is not cheap but you get what you pay for. The grade we selected is equivalent to a grade D or e with Silestone. Hensen recommended Viking Sink do the counter top installation. They have a strong reputation for quality installations and outstanding seams between pieces. Normal lead-time from Cambria is two weeks but can run up to 3 weeks due to demand. The counter top measurements/photographs were made on Friday, July 19th. He told us that Hensen would receive a phone call on Tuesday or Wednesday confirming the exact installation date. He estimated that it would be 2.5 to 3 weeks from July 19th. On Thursday, July 25th I called Hensen's and they had no confirmed install date. On Monday, July 29th I went to see Jeff Hensen, owner of cabinet company, and indicated that we had no install date. He checked with his people and his email. He called Viking and they had no answer for the installation date. Over the next four days he called the owner of Viking, the Cambria salesman, and finally Cambria and was told the install date would be Monday August 12th. That was one business day outside the 3 week lead-time. Getting an install date was like pulling teeth. There was a breakdown in communications and no one took accountability for the lack of communications. From my perspective and Hensen's the communications (responsiveness) was unacceptable and I would have rated it as a and quot;Fand quot;. However, read on to see how they earned a higher rating and my recommendation. The install crew (Doug and Gage) from Viking Sink showed up early on Monday, August 12th. They did a terrific job with the installation and were very careful not to damage our new kitchen cabinets. The last piece they brought in was a section to the left of the stove. The angle to slide next to the wall was cut wrong; it should have been a 90 degree angle. They check their drawing and it showed a 90 degree angle. The cabinet company drawing showed 90 degrees. This was cut by Cambria not Viking. I took a picture of the error with my digital camera and offered to send it to their internal support individual. They called her and described the problem and got her email address. Several more phone calls were made to discuss the problem. Doug and Gage were very professional, laid down a mat to protect our wood floor and took care not to damage our cabinets or the new Cambria counter top. They tried to modify the incorrect piece with a grinder. It still did not work. Their work was excellent. I sent an email with the attached picture and asked for expedited service in replacing the incorrect piece at Viking and Cambria. We called Jeff Hensen and let him know what had happened. The sad thing is that this piece had to be set first before the piece over the sink and dishwasher. At that point, no functionable kitchen for 5 weeks and 4 days. After my next email I got a response from Viking that they would expedite the replacement at Cambria and with their installation crew. Jeff Hensen called Viking, salesman at Cambria, sent my email exchange to the salesman. The Sales Manager at Cambria received the email and called Jeff on Thursday, August 15th. After a lengthy discussion he checked internally and tried to expedite the replacement piece. He called Jeff back with the update. Very apparent that Cambria cares about the customer. The owner of Viking, Scott, got involved and they called again to check the status at Cambria and were told the piece would be available on Tuesday. Viking asked them to improve the delivery date and they agreed to deliver the piece on Monday, August 19th. They called my wife and told her they were receiving the new piece on Monday and would be at our house Monday afternoon to install it. They called Jeff Hensen and told him the same thing...I was in Jeff's office talking about the issue when the call was received. The piece was completed on Monday, August 19th, and delivered to Viking, in Cadott, WI. The owner and one of his installers made the trip to our house and arrived early. They laid the mats to protect the wood floors and brought in the piece and confirmed the fit. They took the piece outside and cleaned out the corner angle brought it back in and installed it. .They set the piece over the sink, made adjustments to the sink to align with the sink cut-out in the Quartz and then applied the silicone caulk. They also applied the epoxy to the seam between the two pieces of the Quartz and set up the machine that applies the pressure to hold the two pieces together while it cures. They installed the back splash to the new piece and did the necessary clean up. Scott was very polite and professional. Jeff Hensen also arrived during the installation to check out the progress. Summary, the mistake of the incorrect angle was not Viking Sink's fault. They are the installer and Cambria does all sink cutouts and cuts the sections per the photos used to take measurements.. I would give Viking and Cambria an and quot;Fand quot; for communications for the initial install...customer should not have to follow up to get an install date. Customer does not want to hear about some one going on vacation impacting his order. Once they heard from Cambria they should have followed up with Hensen on the install date. A lot of follow up phone calls were made before a date was provided. One the Cambria Sales Manager got involved, I felt Cambria was trying to improve our install date. But that was not until Thursday. I give Viking credit for getting the incorrect piece back to Cambria so fast (Tuesday) and following up with Cambria for the return of the new piece for color matching. The reply to my Wednesday email demonstrated to me that Viking was working for me and by Thursday we had a confirmation date on the delivery. Therefore, I increased the rating for responsiveness to a and quot;Band quot;. I also gave Cambria a and quot;Band quot; for responsiveness. Mistakes can happen when cutting Quartz or Granite counter tops or the individual doing the measurements. From what I have been told, this is a very rare occurrence. My expectations: When mistakes happens, the supplier of the cabinets and the customer need to be informed quickly of the replacement piece and expedited at the highest level. Communications is important. That falls on Viking and Cambria. It was Thursday before we were notified of a confirmed install date for the replacement piece. Communications was much better the second time around but not ideal. Could this have been sooner, probably. Was it necessary for all the communications coming from Hensen, no. Cambria dropped the communications ball, I hope they improve in this area and show more flexibility and a higher sense of urgency in the future when they have to remake a piece. The counter top looks great. Installation was outstanding. The seam between the two pieces was as good as I have ever seen. Absolutely outstanding work. It's difficult to find the seam and I know where it's at. Terrific work by Scott and Curt. Overall, I recommend Viking SInk for installing counter tops. Was the break down in communications between Viking and Hensen for the original install date Cambria's fault or Viking? I don't know, it should not have happened. Just be aware if you don't get an install date after the measurement work, have the buyer of the Quartz or Granite counter tops follow up with Viking. We have a bathroom remodel planned for next year and yes, we would use Viking and Cambria again. We had DuPont Quartz in our last house for six years and love it. Much better than Granite, we love the no maintenance compared to Granite with all the sealing that is required. We evaluated five or six different Quartz suppliers and like Cambria because of the sharper image, color, and movement in the quarts. We selected Bradshaw pattern which has flecks that tie to our new Cherry cabinets.. It's our opinion that Cambria Quartz is a superior product. We were just unlucky to have poor communications on the install date and then a mistake in cutting one piece which delayed our kitchen install by one week. FYI, we were down for 6 weeks and 6 days before we had a working kitchen from demo date to running water in the sink. A few days after installation we received a surprise package from Cambria. This gift is a thank you for buying Cambria counter top and it was a cheese board made in the same pattern as our counter top That matching quartz board is a nice touch to our beautiful counter tops.. Even with the communications issue and error in cutting one piece of counter top, we highly recommend Cambria Quartz counter top. This product is made in the USA and has a green rating. We will definitely buy Cambria again and will consider them for our bathroom remodel project. next year.