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67 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered
Eco Friendly
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.6297 Reviews
Showing 76-100 of 297 reviews
Jennifer C.
07/2012
heating & air conditioning/hvac
 + -1 moreOver the past year I give an F to their scheduling department. I scheduled my furnace tune-up last fall and they were scheduling 6 weeks out. On the day of the appointment no one showed up during the scheduled time slot. When I called to find out why I was told that they had no appointment scheduled for me (for that day or any other). They did send someone within a week after that to perform the work. Today I had my a/c check scheduled and was told that I was the first appointment of the day and that the technician would arrive between 8 and 8:30 a.m. No one showed up. When I called I was told something about the schedule being switched around. Unfortunately they neglected to let me know that the schedule had been changed. They did dispatch a technician who arrived about 45 minutes after I called. I am unlikely to renew my service contract with this company due to the scheduling problems. I have never had this happen before and for it to happen twice in a row is frustrating.
Description of Work: I have had a service contract with this company since 2000. The cost listed above is the cost of the annual contract. I give the company an A for all service work they have performed for me. The technicians are always knowledgeable and professional. Today the technician performed an a/c check.
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$300
Response from Sedgwick Heating & Air Conditioning
Leslie A.
07/2012
heating & air conditioning/hvac
 + -1 moreThe service man that came over, Matt Solko, that installed it had no idea what he was doing. He had shorted out the main fuse in the fuse box. He ended up splicing furnace into the fuse box and had to shut the gas off until the electrician could come out (days later). He told us the board on the furnace was broken and needed to be replaced for over $500. We had just replaced it last year so I didn't think that was right. I had another company come and look at it and they said nothing was wrong it and that company turned the furnace back on. I called Sedgwick's manager to complain about the work that was done and she yelled at me. She was extremely unprofessional. They are committing consumer fraud. I want them to pay for the second opinion I had to get and also for the extension that he spliced the furnace
Description of Work: They replaced my A/C unit.
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$4,200
Response from Sedgwick Heating & Air Conditioning
Rich R.
06/2012
heating & air conditioning/hvac
 + -1 moreThe fix failed in two weeks. After that we called a different HVAC company (found on Angies List) and had them come out. They determined that the Evaporator Coil was a 2 ton and the Compressor was a 2 1/2 ton which was a miss match. Sedgewick was the company that installed the miss match A/C approx. 7 years ago. When Sedgwick was out for the repair, they didn't mention that the fix could be a new Evaporator Coil. Got a new A Coil and so far the A/C is working fine. So not happy with the lack of information.
Description of Work: Air conditioner was not working. They determined that there was a leak in coolant. They applied a stop leak to the system and replenished the coolant.
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$650
Response from Sedgwick Heating & Air Conditioning
JEFF A.
06/2012
heating & air conditioning/hvac
 + -1 moreGreat! Will call again in the future
Description of Work: We contacted this company to service our furnace. We were pleased with the professionalism and efficiency of the person who came to our house. We were given instructions on how to best maintain our furnace and receive email reminders on when to change our furnace filter. Very helpful.
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Yes, I recommend this pro
$200
Lesley M.
06/2012
heating & air conditioning/hvac
 + -1 moreWe were impressed with all the Sedgwick employees we came in contact with.
Description of Work: After interviewing 3 companies in the heating/ air conditioning business, all of which are on Angies List, we decided to purchase and have Sedgwick Heating and AC install our AC unit. Don Pahl was the sales representative who came to our home to present the proposal and then returned a second time when we signed the contract. He was extremely professional, clearly presenting our options, answering questions, explaining that Sedgwick took care of our rebate filing and city - required permits, and stayed on topic, unlike the other 2 companies! Don set up the installation date and Rob came on time. He was fantastic, working through severe storm warnings and rain. His attitude and sense of humor, as well his work ethic were commendable. We will definitely use Sedgwick again!
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Yes, I recommend this pro
$3,600
Mark M.
06/2012
heating & air conditioning/hvac
 + -1 moreVery happy with the service and quality of the staff. I purchased an annual maintenance plan and will be using them to service my furnace and air conditioner going forward.
Description of Work: I had a service person come out and check my air exchange because it was making a squeeling noise. I was concerned that the fan motor was about to sieze up. Don the service person inspected the air exchange and cleared some debris that had gotten into the air exchange unit. I asked him if he would also give the furnace and airconditioning unit a quick inspection which he gladly did. Don found a few minor maintenance items that hadn't been addressed and quickly attended to them. II asked (Don did not push) about their maintenance plans. Don descirbed the plans available and I purchased an annual plan covering the furnace, AC unit and humidifier. While definately not the cheapest service provider, the value is comensurate with the service provided.
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Yes, I recommend this pro
$375
Kevin U.
04/2012
heating & air conditioning/hvac
 + -1 moreThe technician was knowledgeable. He was courteous. He wore booties while inside my house. I have used them before. I have a service plan with them.
Description of Work: They fixed my air conditioner.
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Yes, I recommend this pro
$180
HELEN O.
04/2012
heating & air conditioning/hvac
 + -1 moreI thought the service was okay. It was expensive. I wil be having them back for periodic check ups.
Description of Work: Sedgwick Heating & Air Conditioning installed a furnace and AC.
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Yes, I recommend this pro
$8,900
Bill H.
02/2012
heating & air conditioning/hvac, water heater repair
 + 0 moreThe quality of the products is fine. The two people handling installation were polite. After spending 4 hours installing the two products, all seemed fine. That evening, my furnace stopped running and water was dripping from the furnace. The condensate drain had been removed by Sedgwick in order to create enough room to move the water heater which was next to the furnace. When they replaced the drain PVC, the glue they used hardened and clogged the drain causing the condensation to back up and shut the furnace down. I called Sedgwick to come out that evening but they had a long backlog. I called another reputable company who could come out more quickly (I live in MN). They quickly discovered the problem and fixed it. My furnace is fairly new and has never had a problem prior to this event. When I called Sedgwick the next day to explain what happened, I was told that my issue would be reported to the operations manager and I should expect a call. I have never heard anything from the company. The products installed are working well at this point, but the company never acknowledged their error or expressed any concern over the mistake.
Description of Work: I purchased a replacement direct vent natural gas space heater and a replacement hot water heater. The company both sold and installed the two products.
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$2,700
Response from Sedgwick Heating & Air Conditioning
kate Q.
01/2012
heating & air conditioning/hvac, water heater repair
 + 0 moreI called Sedgwick today after I spent hours trying to figure out why my heating stopped working. Within an hour Kevin called me to let me know he was on his way. He found out my heat pump setting needed to be adjusted and double checked the furnace and got things working in an hour. I was very happy that he was patient with answering all my questions (furnace issues make me a little nervous due to past experiences with other companies) and he took the time to research the problem. Is so nice to have heat again and so quickly! Thank you!
Description of Work: Checked furnace/heat pump/thermostat for issues.
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Yes, I recommend this pro
Alissa G.
12/2011
small appliance repair, water heater repair
 + 0 moreI took the information on the amount it would cost and mentioned that I would call within 24 hours and book the appointment. I didn't realize that the quote that he provided for the water heater was twice the amount of any water heater that I could find out there. He basically was trying to scare me into purchasing this "good deal" water heater. The worst thing about the whole thing was that he never turned back on the water heater or boiler, so the next day I didn't have any heat or hot water and couldn't figure out why. I had to call on the Sedgwick's after hours on call service to have another tech say that the previous guy didn't properly finish the job. I also had someone come in for a second opinion about the water heater and he said that there is nothing wrong with the water heater itself and that Sedgwick was trying to get over on me. I was disappointed that this was the service that I received. The original guy that came out seemed friendly and all but he is not friendly if he is trying to charge twice as much as the competitor. Not only was a give the outrageous quote I also was without hot water and heat for a day.
Description of Work: Recently purchased a house and was looking to get vent work done for the dryer vent. Also needed some boiler and water heater maintenance since this was not done since moving in and I did not know the condition the previous owners left it. The guy came in and gave an estimate on the venting and asked if I was still interested in the maintenance on the boiler and water heater. Because I own a duplex they were going to charge the same price for each one. I thought this wasn't sound reasoning and said no. He mentioned that there might be a coupon on Angie's list and sure enough there was. Based on the decrease in the estimated cost of the service I had him service the both water heaters and boilers. Upon his completion he stated that one of my water heaters needed to be replaced. He mentioned that he would be able to give me a deal on the price on the water heater.
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$350
Response from Sedgwick Heating & Air Conditioning
Karen A.
12/2011
heating & air conditioning/hvac
 + -1 moreThey were very professional. I am very happy with their service. I have had bad experiences in the past with other heating companies but this company I chose from Angie's List and it served my purpose.
Description of Work: I purchased a new energy efficient furnace from Sedgwick Heating & Air Conditioning in mid November.
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Yes, I recommend this pro
$4,000
Dan S.
12/2011
heating & air conditioning/hvac
 + -1 moreCalled due to furnace not starting. Receptionist was very helpfull and I was able to get an appointment for the same day. They arrived during the time identified on the appointment and were very courteous and helpful. Issue was quickly diagnosed and repaired. My only complaint is that they have a set fee for both diagnostics and repair and not an hourly rate. So a on site visit that took 30 min was 300$. .So lesson is ask what their fees are before agreeing to any work.
Description of Work: Furnace diagnostics and repair.
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Yes, I recommend this pro
$300
James R.
12/2011
heating & air conditioning/hvac
 + -1 moreGreat service. Called them in the morning. They were here in the afternoon. Used an Angie's List coupon to get the furnace looked at. In addition, they inspected and corrected a few minor things with my central humidifier and garage heater at no charge. Made some good suggestions, and I'll be calling them in the spring to get my AC looked at. Efficient, friendly, and affordable. Thanks Bret!
Description of Work: Inspected and performed regular maintenance on furnace, central humidifier, and garage heater.
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Yes, I recommend this pro
$84
Jeff C.
11/2011
heating & air conditioning/hvac
 + -1 moreI sought bids from Sedgwick and two other companies. I selected Sedgwick because they were the most thorough and demonstrated that they wanted to earn our business through their responsiveness, educational approach and a competitive bid. The installation went very smoothly. A call back was required the following day to adjust the gas supply pressure. The dispatch was very responsive and located a technician that could respond that same day. He was thorough, agreeable and provided helpful tips.
Description of Work: Technician came out to the house to check a furnace that wasn't running. He determined that it was no longer safe to operate since the heat exchanger had become cracked after 24 years of use. I later invited Sedgwick to bid on a new furnace.
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Yes, I recommend this pro
$3,300
Mary B.
11/2011
heating & air conditioning/hvac
 + -1 moreKevin was very pleasant and explained the result of the furnace cleaning and tune up.
Description of Work: Furnace tune up.
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Yes, I recommend this pro
$84
Bhaskar K.
10/2011
heating & air conditioning/hvac
 + -1 moreCleaned the furnace and was able to use angies list coupon for 79$ cleaned it thoroughy and replaced filter, answered questions well about venats and humidfier
Description of Work: Furnace tune up
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Yes, I recommend this pro
$79
Thomas S.
10/2011
heating & air conditioning/hvac
 + -1 moreThey arrived on time and checked and cleaned the furnace. A weak blower capacitor was replaced. The tech also explained that the gas pressure to the house was low and should be checked by my gas company. It seemed like they did a good job. The next day I called Xcel energy to have the gas pressure problem investigated, and they sent a tech out that day. Before he investigated the pressure problem, he checked every gas pipe connection in the house for gas leaks. In the process he detected gas coming from the furnace, and upon further investigation found that the igniter gas line connection nut was loose - only on finger tight. The Sedgwick tech had taken this unit apart the day before to clean the igniter, and had apparently forgotten to tighted the gas connection. The Xcel tech tighten the connection nut at least two turns to get it tight and leak free. For the Sedgwick tech to miss this is completely inexcusable. I think it is time to find another service provider.
Description of Work: They performed an furnace check and tune up per my service contract with them.
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$98
Response from Sedgwick Heating & Air Conditioning
jeanne M.
10/2011
heating & air conditioning/hvac
 + -1 moreThe service rep, Don, arrived within the time frame promised and was friendly and courteous. Performed a throrough check of the furnace and humidifier and found no defects. He changed the filter on the humidifier and even took the time to wash a couple filters in the air exchanger. Any expectations I had were met and exceeded. I will definitely use this company again.
Description of Work: Checked over furnace and humidifier to get everything ready for the cold season.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$135
kate Q.
09/2011
heating & air conditioning/hvac, water heater repair
 + 0 moreThey were absolutely wonderful! I was nervous about 'hidden' costs. They promised me the amount on the 'estimate' was the amount that will only be charged, even if they underestimated the work needing to be done. It was true! They also had a 'no lemon' policy, and were honest that sometimes products have a fault, but that if it did they would replace it/repair it. My A/C did have a hole the first year, so they replaced the whole unit, and I was told, sent it back to Lennox tfor review to make sure no one else had the same issue. The following year they did free tune-up to make sure everything was still running ok. Have been very grateful that I chose them.
Description of Work: Purchased new Furnace, AprilAire Filter, A/C, Heat Pump and Water Heater, all installed. Additional duct added.
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Yes, I recommend this pro
$11,500
Ferdinand R. B.
08/2011
heating & air conditioning/hvac
 + -1 moreThey were very curteous and took care of my equiptment.
Description of Work: They did a yearly maintenance for my heating and a/c unit.
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Yes, I recommend this pro
$110
Jeanne O.
08/2011
heating & air conditioning/hvac
 + -1 moregood work and product; no complaints. Prices are steep compared to other vendors. Warrantee is lukewarm
Description of Work: install furnace
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$3,300
Samuel Y.
08/2011
heating & air conditioning/hvac
 + -1 moreHigh quality work. We were able to schedule within a reasonable amount of time. This is key, because our old AC unit died in June, upon the first wave of 100-degree heat. I believe I could have done a little better on the price, but otherwise no complaints. Sedgwick was willing and able to do the work within a matter of days, which was critical given the extreme heat during much of this summer. The installers did good work and cleaned up well. They also pointed out to us a corroded sewer gas pipe in the attic, and put a temporary fix on it (putty) until we could replace that section of pipe. This type of professionalism is greatly appreciated.
Description of Work: Remove existing residential AC unit (compressor, condensor, motor) and replace with new components.
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Yes, I recommend this pro
$8,000
Chuck C.
08/2011
heating & air conditioning/hvac
 + -1 moreThey have been unresponsive to my contact form. I haven't received an email or a phone call from them and it has been over 2 weeks since I submitted the form. See Update of 9/30 above.
Description of Work: I went to their website to see about how to contact them about getting my gas line rerouted. Their website had a "please contact us" form and I described my issue in that form. Update: 9/30/2011. After I submitted the original report to Angie's List, Sedgwick promptly called me, and we made an appointment for them to send out an estimator. He showed up (about 15 minutes early) checked out want I wanted done, measured, and said he would send an estimate to me by e-mail. After about three weeks and no e-mail, I called and asked where the estimate was. I was told it had been sent but they would re-submit by e-mail that day. (To my home e-mail). I came home, looked through my mail in-basket and found nothing. But then I looked through the junk mail, and found the e-mail from that day containing the original estimate from some weeks earlier. (My e-mail deletes stuff in the junk mail after 5 days.) I can only conclude that the original estimate came in, went straight to junk mail, and since I don't check the junk mail regularly), the estimate was deleted. It may very well be possible that my computer (a pre-intel) iMac and the e-mail settings may have been responsible for Sedgwick not getting the original request. The estimate for the work is reasonable, and I have just accepted the proposal. So, I want to correct my earlier negative evaluation. (Since the work hasn't been done yet, N.A. is the only rating I can give "quality" at this time.)
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| value | |
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Yes, I recommend this pro
Response from Sedgwick Heating & Air Conditioning
Dana T.
08/2011
heating & air conditioning/hvac
 + -1 moreThe salesman showed up on time and was very friendly. He listened to what I was looking for and provided an estimate that was comparable to other estimates that I received.
Description of Work: Received an estimate for a new air conditioner and furnace.
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Yes, I recommend this pro
Contact information
1240 Trapp Rd Suite A, Eagan, MN 55121
http://www.sedgwickheating.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Water Heaters,
Plumbing,
Natural Gas Lines,
Metal Fabrication & Restoration,
Water Filtration and Softening
FAQ
Sedgwick Heating & Air Conditioning is currently rated 4.6 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sedgwick Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Sedgwick Heating & Air Conditioning offers free project estimates.
Yes, Sedgwick Heating & Air Conditioning offers eco-friendly accreditations.
No, Sedgwick Heating & Air Conditioning does not offer a senior discount.
Yes, Sedgwick Heating & Air Conditioning offers emergency services.
Yes, Sedgwick Heating & Air Conditioning offers warranties.
Sedgwick Heating & Air Conditioning offers the following services: Heating, air conditioning, indoor air quality, maintenance & water heaters.
Duct Cleaning
Contact information
1240 Trapp Rd Suite A, Eagan, MN 55121
http://www.sedgwickheating.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day