Sedgwick Heating & Air Conditioning

TERRIFIC CUSTOMER SERVICE. CAME TO DO ESTIMATE A COUPLE DAYS AFTER I FIRST CALLED. RECEIVED WRITTEN ESTIMATE 2 DAYS LATER. WORKER WAS ON-TIME, PROFESSIONAL, AND COURTEOUS. THEY DID EXCELLENT WORK (VERIFIED BY CITY INSPECTOR) AND LEFT NO MESS. WOULD DEFINITELY RECOMMEND THEM.

THE COMPANY ACTED PROMPTLY AND HAD A NEW FURNACE INSTALLED WITHIN THREE DAYS OF CONTACTING THEM. EMPLOYEES WERE COURTEOUS AND APPEARED VERY PROFESSIONAL. THE WORK WAS COMPLETED QUICKLY. HOWEVER; THE AREA AROUND THE FURNACE WAS NOT THOROUGHLY CLEANED UP, THE AC SIDE WAS MIS-WIRED AND THE VENT PIPING DID NOT PASS CITY INSPECTION, NECESSITATING TWO MORE SERVICE VISITS AND AN ADDITIONAL INSPECTION. THESE PROBLEMS WERE REMEDIED WITHOUT ADDITIONAL CHARGE.

EVERYONE WHO REPRESENTED THE COMPANY FROM THE COMFORT ADVISOR TO THE INSTALLERS, WERE POLITE AND PROFESSIONAL, AND I FOUND THE CUSTOMER SERVICE TO BE OUTSTANDING. I AM VERY PLEASED WITH THE FURNACE AND EXTRAS, THE QUALITY OF THE WORK PERFORMED, AND THE PRIDE WHICH EVERYONE WITH WHOM I SPOKE AND INTERACTED WITH DISPLAYED. I HAVE NO QUALMS WITH THE PRICE BECAUSE I GOT TRUE VALUE IN EXCHANGE. THEY HONORED EVERY CLAIM THAT THEY MADE. A WAS ENTITLED TO A REBATE FROM THE UTILITY COMPANY, SEDGWICK COMPLETED ALL OF THE PAPERWORK, MAILED IT TO ME AND ALL I HAD TO DO WAS SIGN THE FORM AND PUT IT IN THE MAIL. IT IS GREAT TO SEE THAT THERE IS STILL SOMEONE WHO REALIZES THE IMPORTANCE OF GOOD OLD FASHIONED CUSTOMER SERVICE ALONG WITH QUALITY PRODUCTS AND QUALITY PEOPLE WHO GIVE AN HONEST DAY'S WORK FOR AN HONEST DAY'S PAY.

THE TECHNICIANS ARRIVED ON TIME THEY WERE VERY PROFESSIONAL, EFFICIENT AND SKILLED. THEY DISPLAYED PRIDE IN THEIR WORK, I WAS MOST IMPRESSED. THE PRICE FOR THE SERVICE WAS INITIALLY SURPRISING, BUT I BELIEVE THAT YOU GET WHAT YOU PAY FOR; I UNDERSTAND THAT SEDGWICK CONDUCTS BACKGROUND CHECKS AND RANDOM DRUG TESTS ON THEIR INSTALLERS AND TECHNICIANS, I FIND THAT COMFORTING AS I HAVE PEOPLE IN AND AROUND MY HOME. THE WELL BEING OF MY FAMILY IS IMPORTANT TO ME, AND OUR HOME IS OUR MOST EXPENSIVE POSSESSION, IT ONLY MAKES SENSE TO HAVE WELL TRAINED COMPETENT, TRUSTWORTHY PEOPLE PERFORM WORK IN MY HOME.

THE PROJECT STARTED OUT A BIT BUMPY. THE SALES REP, ALTHOUGH VERY NICE, WASN'T VERY KNOWLEDGEABLE IN REGARDS TO OUR UNUSUAL REQUEST. OUR FURNACE IS ON THE MAIN LEVEL OF OUR HOUSE DUE TO OUR LACK OF A BASEMENT AND WE REALLY WANTED TO TRY TO HANG A FURNACE TO GET IT OFF THE FLOOR AND GAIN SPACE. OUR SALES REP SAID NO PROBLEM, SO WE SET UP THE FINANCING AND SCHEDULED THE APPT. WHEN THE TECH GOT HERE HE TOLD US ''NO WAY''. SO OUR SALESMAN RECOMMENDED A HIGH-EFFICIENCY FURNACE TO REPLACE THE OLD ONE. WHEN THAT CAME IN IT WAS EVEN BIGGER THAN THE ONE WE HAD! SO, AFTER CHANGING THE PRICE AND THE PLAN 3 DIFFERENT TIMES, WE ENDED UP WITH A STANDARD FURNACE TO REPLACE OUR OLD ONE. WE WERE VERY IMPRESSED WITH THE TECHNICIANS ONCE IT WAS FINALLY DETERMINED THE BEST COURSE OF ACTION. THEY DEFINITELY KNEW THEIR STUFF AND WERE NICE AND CLEAN AND PUNCTUAL. OVERALL OUR EXPERIENCE WAS PRETTY GOOD.

SEDGEWICK WAS SLIGHTLY MORE EXPENSIVE THAN THE OTHER BID I RECEIVED. HOWEVER, THE QUALITY OF THE SERVICE PROVIDED MORE THAN COMPENSATED FOR THIS. THEY KEPT ME INFORMED OF WHAT WAS BEING DONE. I WOULD RECOMMEND THIS COMPANY TO ANYONE LOOKING FOR EXCEPTIONALLY EXCELLENT SERVICE.

AL, THE HVAC TECHNICIAN, DID AN EXCELLENT JOB! HE TRIED TO SAVE US MONEY ALSO. I GOT MY APPOINTMENT THE SAME DAY. HE WAS THOROUGH, ARRIVED PROMPTLY AND WAS QUICK TO ANSWER MY QUESTIONS.

PROMPT RESPONSE TO MY PHONE CALLS. PRICING FOR DEHUMIDIFIER INSTALLATION, INCLUDING ELECTRICAL, WAS LOWER THAN RETAIL PURCHASE PRICE VIA INTERNET. DISCUSSED UPSIDES/DOWNSIDES TO THE INSTALLATION AND SUGGEST EXTRA WORK I COULD DO ON MY OWN TO SAVE MONEY. WE WERE SO IMPRESSED THAT WHEN THE CENTRAL AC UNIT HAD A PROBLEM, THERE WAS NO DOUBT WHO WOULD GET OUR BUSINESS.

WE HAD INITIALLY SPENT ABOUT AN HOUR AND A HALF WITH THIS GENTLEMAN. I DIDN'T APPRECIATE THE PRESSURE TACTICS OF "WE CAN ONLY GUARANTEE PRICE FOR TODAY" AND WHEN THEY CALLED BACK TO ASK US FOR OUR BUSINESS, THEY MENTIONED ME BUYING A FURNACE AND NOT CENTRAL AIR WHICH IS WHAT WE DISCUSSED. I THINK THIS IS VERY UNPROFESSIONAL AND I WILL NOT DO BUSINESS WITH THEM.

VERY QUIET AND PROFESSIONAL AND THEY SUPPLIED A FILLED-IN REBATE FORM FOR THE ELECTRIC CO.

FROM RESEARCH ON THE LENNOX WEBSITE, I HAD DETERMINED WHAT I WAS INTERESTED IN, AND TWO OTHER QUOTES GOT ME TO WHERE I WAS 95% SURE WHAT I NEEDED. THE SALESMAN ARRIVED ON TIME AND I TOLD HIM WHAT I WANTED. HE PRE-FACED THAT HIS PRICES WOULD BE HIGHER THAN THE COMPETITORS, AND I WAS STARTING A 20 YR RELATIONSHIP, BUT HE WOULDN'T DO A HEAT LOSS ANALYSIS UNTIL I DECIDED I WANTED SEDGWICK TO DO THE JOB. HE THEN TOLD ME I HAD ONE CHOICE FOR AN A/C UNIT. I EXPRESSED CONCERN IN BUYING THE R22 A/C UNIT. HE SAID IF I SOLD MY HOME IN 5 YRS, MY CONCERN WOULD NOT BE UNFOUNDED (SO MUCH FOR PAYING MORE FOR A 20 YR RELATIONSHIP). HE DID CONCEDE THAT I COULD GET THE A/C UNIT I WANTED BUT, I COULDN'T TAKE ADVANTAGE OF THE WINTER SALE. END RESULT: COMPARING 'APPLES TO APPLES', MY TOTAL WOULD BE $8800, $4000 MORE THAN THE CLOSEST BID FOR THE SAME LENNOX EQUIPMENT AND THE SAME WORK. I FELT THAT THE SALESMAN PLACED THE COMPANY'S INTEREST BEFORE THE CUSTOMER'S NEEDS.

I WAS VERY PLEASED WITH THEIR SERVICE.

I FELT UNCOMFORTABLY PRESSURED BY THE SALESMAN TO SIGN A CONTRACT EVEN THOUGH I INSISTED THAT I WAS SEEKING A SECOND BID. HE KEPT DROPPING THE PRICE TO GET ME TO SIGN. SALES PITCH INCLUDED FREE DUCT CLEANING, WHICH I DID NOT REQUEST, AND WHICH EPA CAUTIONS AGAINST UNLESS REALLY NECESSARY. I ASKED ABOUT HRV (HEAT RECOVERY )VERSUS ERV (ENERGY RECOVERY) VENTILATOR. THE SALESMAN APPARENTLY DID NOT KNOW THE DIFFERENCE. DAYS LATER QUOTED $4000 FOR THE ERV. RETROFIT OF SUITABLE HRV COST $2150 FROM THE COMPANY WHOSE BID I ACCEPTED. SALESMAN TOOK MEASUREMENTS PURPORTEDLY FOR HEAT LOSS ANALYSIS, BUT DIDN'T BOTHER TO RUN THE NUMBERS THROUGH THE COMPUTER TO DETERMINE MY PRECISE HEATING NEEDS. SAID HE WOULD DO IT AFTER I SIGNED THE CONTRACT. HUH? SALESMAN TOUTED THE COMPANY'S HIGH ANGIE'S LIST RATING.

SCHEDULED AN APPOINTMENT WITH SEDGWICK FOR AN ESTIMATE. I MADE IT HOME ON TIME FOR THE APPOINTMENT AND FOUND A VOICEMAIL FROM THE ESTIMATOR CANCELING. SAID HE WOULD CALL THE NEXT DAY TO RESCHEDULE. NEVER DID. OBVIOUSLY, NOT VERY PROFESSIONAL.

I COULDN'T STAY TO SEE WHAT HE DID AS FAR AS THE TUNE UP AND IT HASN'T BEEN WARM ENOUGH TO USE THE A/C SO IT'S DIFFICULT TO RATE QUALITY. I HAVE USED SEDGWICK IN THE PAST (IN PREVIOUS HOME) AND WAS VERY PLEASED WITH THEIR WORK.HAD TO VACUUM THE CONDENSERS(?) WHICH WERE FULL OF LINT AND CAT HAIR. HE CHARGED ME $167. I HAVE NO IDEA IF THAT WAS A FAIR PRICE (SEEMED STEEP TO ME), BUT IT HAD TO BE DONE.

SEDGEWICK WAS GREAT, BUT I DIDN'T LIKE THE ELECTRICAL CONTRACTOR THEY SUBBED OUT TO (DID THE WIRING FOR THE FAN INSTALL). WE TOLD THEM WE HAD A FAN WITH A LIGHT, NIGHTLIGHT AND FAN (WHICH REQUIRES A THREE-WAY SWITCH), BUT THE ELECTRICIAN CAME OUT WITH THE WRONG SWITCH (ONE SWITCH ONLY). HIS MISTAKE, HE PROMISED TO RETURN WITH THE RIGHT ONE THE NEXT DAY. BUT THEN HIS DISPATCHER CALLED AND SAID THAT IF HE RETURNED, WE'D HAVE TO PAY A SERVICE CHARGE ($80). SINCE THIS WAS CLEARLY HIS ERROR, WE THOUGHT THAT UNREASONABLE. NEXT TIME, I WOULD SUPPLY MY OWN ELECTRICIANS, WHO DO BETTER WORK AND PROVIDE BETTER SERVICE.

THEY DID MARVELOUS WORK! SO EFFICIENT - EVERY ONE ELSE WE TALKED TO SAID THE WORK WOULD TAKE 2.5 DAYS AND SEDGWICK WAS ABLE TO COMPLETE IT IN ONE - STARTED AT 7:45 AND FINISHED AT 4:45, EVERYTHING VERY NICELY DONE TOO! A FANTASTIC EXPERIENCE! I DON'T KNOW IF IT IS A SECRET, BUT THE SEDGWICK FOLKS WERE WILL TO COME ESTIMATE EVENINGS, WEEKENDS, WHENEVER WE WERE AVAILABLE. MOST OF THE HVAC FOLKS I SPOKE WITH WERE NOT.

THEY MAY NOT BE THE CHEAPEST FIRM IN TOWN BUT I HAVE USED THEM TWICE AND FOUND THAT THEY ARE THOROUGH AND VERY RELIABLE.

ORIGINAL SERVICE CALL WAS SET UP FOR FRIDAY, HOWEVER, SEDGWICK CALLED AND CHANGED IT TO FOLLOWING MONDAY.

THIS COMPANY WAS WONDERFUL! FROM THE FIRST CALL TO SALES TO THE END OF THE INSTALL WE WERE VERY PLEASED WITH THE PUNCTUALITY, PROFESSIONALISM, RESPONSIVENESS AND KINDNESS OF EVERYONE AT SEDGWICK. OURS SALESMAN, JIM W. WAS GREAT AND NOT PUSHY! MY ONLY COMPLAINT IS JIM DID PROMISE US THE INSTALL CREW WOULD DO SOMETHING AND IT ENDED UP NOT GETTING DONE, BUT ULTIMATELY JIM ARRANGED FOR A TECH TO COME BACK OUT AND COMPLETE THE REQUEST. THIS COMPANY WAS GREAT AND I HIGHLY RECOMMEND.

VERY POLITE, ARRIVED WITHIN A HALF HOUR ON A SATURDAY, (VERY LOW WEEKEND RATE!). ALSO CHANGED MY FILTER AND GAVE ME TWO FREE FILTERS. COST REFLECTS REPLACING A BLOWER MOTOR AND PURCHASING AN ANNUAL MAINTENANCE CONTRACT BECAUSE I WAS SO IMPRESSED WITH THEIR SERVICE.

RECEIVED A PROMPT RESPONSE TO MY CALL. TECHNICIAN WAS AVAILABLE EARLY and I GOT A CALL FROM THE CO. TO ASK IF HE COULD COME EARLY. TECHNICIAN WAS FRIENDLY, COURTEOUS, HELPFUL. WORKED EFFICIENTLY AND WAS CONSIDERATE AND CLEANED UP. OFFERED SOME ADVICE AND INFORMATION ON THE FURNACE; I JUST PURCHASED THIS HOUSE SO IT WAS HELPFUL.

VERY PROFESSIONAL AND HELPFUL. WORE BOOTIES IN THE HOUSE AND RETURN EVERYTHING TO ITS PROPER PLACE (LIGHTS OFF, DOORS SHUT AND LOCKED, AIR ON, ETC.). WE MENTIONED THAT WE WANTED OUR FURNACE CHECKED AND TUNED AS WELL, BUT THEY RECOMMENDED THAT WE WAIT UNTIL HEATING SEASON, WHEN A MORE ACCURATE ASSESSMENT OF THE SYSTEM COULD BE MADE. WE APPRECIATED THIS, AS THEY COULD HAVE JUST DONE IT AND CHARGED US WITHOUT INFORMING US OF THIS FACT. GOOD RECOMMENDATIONS WITHOUT A HARD SELL.

THIS COMPANY IS GREAT. ANOTHER COMPANY ON ANGIE''S LIST WANTED MORE THAN TWICE SEDGWICK''S BID. SEDGWICK COMPLETED THE JOB IN A PROFESSIONAL MANNER, WITHOUT TRYING TO ADJUST THE BID AFTER ENCOUNTERING SUBSTANTIAL DIFFICULTY IN REMOVING THE OLD LINER BECAUSE SQUIRRELS HAD COMPACTED IT IN THE CHIMNEY WITH LOTS OF DEBRIS.

WHEN THEY WERE FORCED TO DELAY THE INSTALLATION FOR A COUPLE OF DAYS, THEY CONTACTED US, AND OFFERED $50 IN RESTAURANT CERTIFICATES FOR OUR TROUBLE. THIS IS QUITE UNIQUE IN OUR EXPERIENCE.