PCS Residential

Justin Browne and the PCS team did a great job working with me to get a new roof. It was very important to me that I got my roof replaced before the winter. With very little time before the winter months, PCS did a great job coordinating with me to meet my goals.

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This company is by far the most efficient and professional company I've worked with on a house related project. Several neighbors used PCS for window replacement a couple years earlier, which is how we got the referral. We worked with Don Darnell to get the process going with filing the insurance claim and he walked us through every detail. He continued to stay on top of the process from start to finish. Typically, ordering custom windows takes time, but there were no delays. Once the windows arrived, the install was scheduled, and the team had them up in a day. Don and his entire team (painters, installers) were very experienced. A+ all the way for this company. Thank you!

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From the first meeting there is heavy pressure to sign an exclusivity contract. PCS actively canvasses neighborhoods where storm damage has occurred. I did not feel comfortable with the high pressure tactics and choose another firm for my $50,000 window job.

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They have given me a quote for the services. So far, the company seems great. They are very responsive and help walk me through the process. They have worked with the adjuster just fine and seem to really know what they are doing.

The sales guy was real skilled at navigating the insurance company and communicated well. Then when I wanted to compare his prices the Guy was real pushy. When I went out to quote his competition he got upset.

They were very professional. They completed the task very quickly, cleaned up and were done on time. The price was very fair.

PCS did an amazing job from start to finish. First of all they did a very thorough inspection of our home inside and out which was instrumental in assuring that all damage was identified and assessed accurately. Our sales representative, Nick was extremely professional and knowledgeable. He walked us through each step in the process, thoroughly explained the various options and decisions that needed to be made and coordinated everything. PCS facilitated the claims process with our insurer. I am convinced that the thoroughness and accuracy of their evaluation was essential in assuring that both all the damage was included in our claim and that we were fairly and accurately paid. Our roofing materials were no longer manufactured. PCS's expertise was essential in demonstrating to the insurer what needed to be done to assure we had a complete roof that matched. The PCS crews that replaced the roof and the windows were great to deal with. Everyone was friendly and courteous and completed their work in a timely and professional manner. The crew foremen kept us advised of progress and time schedules throughout the project, and worked with us to assure that each item was installed to our satisfaction. I honestly cannot imagine a project of this size and scope being handled any better. Nick was awesome to work with. He even showed up throughout the project to assure that things were being handled according to plan. We are extremely satisfied and have already referred others to PCS.

Andrea kept us VERY informed on where things were. Anytime we would call she was happy to answer any questions we had and more than one time stopped by to see how things were going along. We had issues with our Insurance Co. but PCS worked through them all (from April 2012). I would DEFINITELY recomend PCS to anyone. Their employees are friendly, polite and go all the way to make sure that the work promised is done and that we were satisfied.

We took a long time to persuade the insurance company of the full amount of the claim, as the PCS quote was very comprehensive possibly including more replacements than other contractors and not always the cheapest, but cheap does not always mean quality. In the end the insurance company accepted the PCS offer and we replaced in two days all windows in the house. I was dreading this taking place as I expected a lot of noise and disturbance but in the end it was almost a pleasure having the crew in the house. THe crew that came was extremely professional and polite and courteous and clearly very experienced. Only one person ever entered the house, the others all worked outside. THey took down and remounted all window blinds which is not always the case. we replaced some 25 windows in less than two days and the job was well done. THe whole process was slow mainly due to the insurance company stalling on us and difficulties with Wells Fargo Insurance dept. they were awful and totally unresponsive. Kyle voracheck assisted me in expediting things and the most impressive thing for me was that I had doubts at the last minute about the colour match of the trim for the windows (PELLA product) and wanted reassurance. they postponed installation at my request until I was absolutely sure that the trim would match our interior (maple trim). Could I have done this without PCS? yes, but I didnt even know I had damage to my windows, I am not sure I would have had all the replacements done that we ended up getting, and I think that PCS took a lot of the work negotiating with the company off my hands. FOr that I am grateful - dealing with insurance companies and banks can be very difficult and you have to know what you are doing . I did not. We are now about to replace our roof on our new house (not an insurance job) and I am using PCS for one of my quotes as I was happy with the quality of the job.

PCS knocked on my door, not what I would normally respond to, but I answered the door and met Kyle Voracheck. Kyle had proceeded to talk to me about damage that he believed to have occurred on my home. I told him that I believed that we did have hail but was unsure about any damage that may have taken place. He agreed with me that there was no obligation to having him look around a bit and that if he did find damage that I would agree to having his company fix it. Kyle walked around my residence physically pointing out damage to both the sashes and framework to my windows. He had told me that due to the Hail damage that I could be entitled to new windows. My windows were 17 years old and I did not believe that would be a valid claim, but nevertheless was proven wrong by his convincing of my adjuster. The adjuster approved my patio door and all of my windows except for one, and with a little follow up from Kyle he convinced them to get that one replaced as well. Kyle and his team proved to take care of my needs and as well as a good quality job. I had one issue that took quite awhile to get resolved. I had ordered specific color hardware for my patio door and Pella kept shipping the wrong color, but finally in the end the right color was installed. This was more a problem of Pella than PCS. The workers on site to do the repair were very nice and cognizant of my family's needs. The construction was performed in the middle of winter time and they used tarps and did the best job they could at keeping the heat in the house. After installing a couple of the new JELD-WEN windows, I went around with a infrared heat tester and tested the temperature of the inside of the sash of the new window versus the old window and found 10 degrees warmer on the new window. What a difference. The job took about 2 1/2 weeks for completion and I was satisfied with the job. I am reminded by the house down the street how PCS performs. That house did not have PCS representing them and they got a replacement roof but not the windows, even though they have clear damage. I do not normally recommend businesses but Angie's List makes it easy. Charley

PCS was on top of the game to get what we needed and wanted for our window replacement. They were very knowledgeable, prompt, and have good communication. The window installers were very respectful of me and my house. I completely trusted them in my house and doing the job correctly. Kyle did all that he could to insure that our insurance company covered the damage that was done. It is very important to have someone who knows what to look for, and how to look for it. Our remodeling contractor at the time of our damage did not notice the hail damage done to our windows, PCS noticed the window damage right away. We had minimal damage done to our roof, but PCS made sure to take care of the roof and the damage that was done. They no longer make our shingles, and Kyle knows how to handle cases like that. Since then more hail damage happened this past month. I immediately contacted PCS to help us with our damage. I told my neighbors about the quality work of PCS and they are working for them, also.

This was the fulfillment of an insurance claim that was paid for by our insurance company, State Farm. The original salesman we had is no longer with the company and was a bit pushy. Everyone else was excellent. I even contacted the owner of the PCS asking about the BBB rating and the one negative listing in Angie's list. He was responsive and gave reasonable answers. We continued and had the work done. The original salesman told us that the windows could be installed with the outside of the house looking just like it was originally. That meant that the windows would not be "picture framed" and that the house would be resided as necessary to give the original look. Though that is not the normal process, PCS stood behind the agreement (which we had signed) and did a very nice job. The workers were very professional and because of the siding needs, spent about 5 1/2 days doing the work. They cleaned up every night including vacuuming the carpet by the windows and making sure that everything was in order. They worked hard and well and were very considerate. We couldn't have asked for nicer or more careful workers. Because the job was done in the winter with cold temperatures, the siding has remained unpainted and will be painted in the spring. There was no other alternative under the circumstances. We withheld money from our payment until the painting is done. There were no protests from the company and we will pay them as soon as the work is complete. We have grid inserts on the inside of our windows. All were fine except for two small windows (the grids were the wrong size) and the grids for the sliding door (they were also the wrong size). The issue was not the fault of the installers. Apparently the representative from the window company who did the ordering made a mistake or someone in the manufacturing process. It took three or four weeks for the new grids to arrive all painted and ready to be installed. They were installed in no time and all is well. The dumpster in the driveway was filled twice and no materials were left in the yard or anywhere visible during the project. We were very pleased with the project and couldn't have asked for nicer or better installers.

I thought they had poor workmanship, did not show up for appointments and were a disaster. We ended up having someone else come out to redo their work.

The contractor knocked on my door last June, asking me if I was aware of the fact that I had hail damage on my home and could get my insurance to replace several aspects of my home. He met with my insurance adjuster and managed to get my roof, siding, fascia, and gutters to be replaced. He gave me an estimate that was considerably higher than another contractor, but I felt (& he reminded me of this) I owed him the business since he met with my adjuster. When the start date was set, I took a day off during that week to be on site to answer questions and observe some of the work to be done. The start date came and went without the crew there. I had to call the contractor to find out why they weren't there. He apologized, and we started the next week. I had to take the day off the week before, as I work with patients and could not simply re-schedule my day off. I could not afford to take an additional day off. During those 2 weeks, I drove approx 16 miles each lunch hour to go home to check on the work being done & return to work within the hour. During the construction a high wind storm blew some siding into my neighbor's screen porch and tore her screen. The electrical conduit was damaged during the construction and was not revealed to me. A friend noticed this damage as well as the fact that the air vents for the shower and furnace were mistakenly reversed. During this time a shake from the front also fell off. These things were fixed when I told them about it, but I still don't have the screen for my neighbor's front porch, which means I have to call yet again to get it done. I also had to get an electrical contractor to come and repair my electrical damage, which they stated they will pay for. I dedided to add a nicer front door to my home since we were already doing the construction. I was clear to the contractor that I had this door and the new storm door in my garage and we could get it out when they needed it. The sub contractor was not made aware of the fact that I had this door in addition to the new storm door and some of the aluminum wrapping was done before it should have been and they ran out of wrap & had to be re-done as a result. I am confident that this all came from poor communication between the sub contractor and the contractor, as well as the scheduling issues we had earlier on. One of the biggest concerns I have is that when they barely started the siding, I asked the contractor whey they didn't do the insulation. He told me the vapor barrier (tyvek) was the insulation. I thought maybe I looked at the insurance claim wrong and didn't argue at the time. When I looked at the insurance claim I noticed it did indeed include funds for insulation board. The owner of the company called me to say putting insulation board is not standard proceedure. I requested that they put this reason in writing as I don't understand why it wasn't done and am worried that my insurance company and mortgage company will not cash the additional checks if the work wasn't done. They are still holding half of the total amount. I also realize that the insulation board would have significantly decreased my monthly heating bills. I have decided to have another contractor replace my windows as I don't want to do further business with this company. Overall, the house looks good, the sub contractors did a great job on the work that was actually done, but the communication and length of time was inaccurate. I am still not clear why insulation board was not added to my home when the insurance company provided funds for this to be done. It was not communicated clearly why this was done. I was told after the fact that if I had chosen aluminum siding again, I would have had insulation board. This was not communicated to me ahead of time and would have changed my decision if I had known this, as I wanted my house insulated. I am trying to decide whether to get the insulation board installed or not, but this will involve re-siding the house. My concern is that the job will be done poorly as a result of money lost in labor. I am disappointed with the level of communication and organization of this company, as well as the expense compared to other contractors. I did business with this company because I was made to feel I "owed" them for their time, & was promised a quality finished product in a timely manner.

This company knocked on my door shortly after a hail storm and asked if they could inspect my roof for damage. They made many flowery claims about cleanup, protection of my property, etc. The actual laborers were throwing shingles from the roof at others on the ground (horse play). There was oil spilled on my new driveway. A deck railing was damaged (eventually fixed). The property was not cleaned up satisfactorily. The shingles are not laying down properly in severall places. I have been told that I must wait 6 months for them to lay properly. Supplies left on my property. Nail in my lawn tractor (again, due to improper cleanup). I would recommend NOT using this company!

I find out about them because they came to my door. They told me of two projects they just finished. When we went to their previous customers they were more than excited about the service they received. They have a super quick service. They did exactly what they said they were going to do. They were even able to get us better shingles than we had before. When the insurance adjuster came, they had a representative here so that they could show him everything he needed to see.