Imhoff Painting Co.

terrific. painting was done neatly, quickly and carefully. the rooms look wonderful. Jeff was great to work with; his painting skills are superior. the cost was very reasonable. highly recommend!!

They started the Friday before Mother’s Day and finished Saturday after the Fourth of July. It’s hard to give them one grade because the work is excellent, the product they use is excellent, I would say “A”. The employees they had was an “A”. It’s a small company run by a husband and wife. The wife I would give an “A”. The husband I would give a “D” or an “F”. The pricing is fair. What you get, they do a heck of a job, so the pricing is fair. The quality of the work done I would say is an “A”. Again, it’s multifaceted so it’s not fair to give one comment. The problem is with Mr. Imhoff, he’s inconsiderate, he’s disrespectful. Where his wife is just the opposite, she is very pleasant to work with. Service responsiveness, if I had to give it a grade I would say a “B” probably. Punctuality - It’s hard to give on grade because the person who did the work, they basically had one person that painted, so he was punctual. You’ve got to figure my house is 1,940 square feet, it’s not a big house. It took them from May 12th until July 11th something like that. Now that is too long. Now weather obviously plays into it, but it took longer. It didn’t really bother me, but it’s just longer than I expected. Professionalism – “A” for the employees, “F” for one of the owners.

This was a great experience - Mary was available to give a quote right away, the quote came in below some other quotes we had received, and they were able to start right away. My husband and I spent almost a year trying to get multiple layers of stubborn wallpaper down, and Jeff was able to get it done in less than two weeks. Jeff cleaned up completely at the end of every day so there was no disruption to our home life. Our walls look brand-new and we couldn't be more pleased with the workmanship.

They were prompt, prepared all surfaces we'll prior to painting. Their materials were high quality. Prior jobs by other painters did not hold up due to the harsh south facing direction and inadequate preparation. I was very pleased with imhoff, and plan to use them again.

It was the worst contractor experience we have ever had, and it cost us more than $11,000. Please use Angie's List to find a different, A-rated painting professional.

Email received on 10/11/12 below says it all (see previous review on 8/1/2011). I did receive multiple other emails from Mary and John asking me to review my original review which I chose not to answer. ============================================================== As a business person I make decisions constantly on how to best spend my time. You have the opportunity to select any contractor you choose. I have the opportunity to select which customers I work for as well as which ones I will invest my time in preparation of a proposal. With our perfectionist staff your job looked like a 12 thousand job! At this point I choose between two lose-lose situtations; hand you an extimate that you think your being screwed with or I choose not to estimate your job! You told me that you were gonna get bids from angie painters and not just from paint contractors so I make my decision. Lots of people compare oranges to apples and thats OK, I choose to save my time but this was not the right decision with you. Somehow I got the feeling that when you holding the purse strings that I was suppose to get on my knees and beg from you. I do get on my knees but when that happens its never about money! You have chosen to harbor all this hatred, anger, bitterness, resentment and lack of forgiveness. This is not what I would model to my kids! In closing, It was once said that anger, bitterness, resentment never hurt where its poured but rather where its stored. May God bless your family. -- John Imhoff Imhoff Painting Company Direct: 651.687.9538 Remedying Surfaces for 22 Years "Fall in Love with your Home Again!" Interior - Exterior - Carpentry

So why did we choose to give them a "D" for the overall experience and a D for responsiveness and F for professionalism? We liked the quality of the work that we got for the interior painting that we decided to contact them for the exterior painting that we wanted to have done for our house. Our latest encounter with Imhoff Painting wasn't so pleasant. John Imhoff, husband of Mary and one of the owners came out to do an estimate in late June 2011. John was pleasant and accomodating enough but when I mentioned that I was getting multiple quotes, including one from a friend who found a painter through Angie's List, John came unhinged. He went off his rocker, proceeding to berate me for (a) looking for nothing but price (b) not being appreciative of the quality that Imhoff Painting would offer (c) those "d*** liberals" don't treat my people right. It was like he had lost all his rationality at that point. I challenged him on the proposition that I didn't understand the quality as clearly, it was a reason that we had invited him back to provide an estimate. And why would a job that would cost upwards of $5000 not be estimated by multiple people? I think we'd be fools to not go through multiple bids and be educated by professionals who do this for a living about our options. After this strange and insulting and bizarre encounter, John sent me this email on June 22 - (personal references edited to provide anonymity) and I think this says it all "Having spent 23 years in the business has brought a wealth of knowledge to our Company and in turn to our customers on the technical aspects of surpassing the ten year life of exterior paint jobs and also how to sell them. We know that folks who get from 3-8 bids are most concerned about price rather than how long the paint job will last. And that's OK but they need to match up with a contractor with the same values. From what I thought I heard.... it sounds like Angie's list is a perfect fit for you. We would be led to assume that you were not pleased with our company performance with your interior work because you were getting contractor recommendations from your friends for your exterior! I limit my sales call and proposal time to one third of my week, to accomplish this it has been necessary to charge for estimates and this keeps my work week on track. This way I turn no one down its their decision on who they select! However in lieu of this I sometimes offer to spend time on the proposal if the homeowner gives me pertinent information for this process. Without this information a proposal would not have enough accuracy for you to do a competitive comparison. In order for me to do this; I would need to know if I am competing with the 3-5,7-8 or the 10-13 year paint jobs and to do this I would need this information from you: 1. Your budget and/or a budget range 2. The specs on paint and primer and the number of gal.of each used From this I could predict the life of your paint job and offer a accurate comparison. Not only is the paint job different but the selling process is too! Purchasing price is a no brainier---just pick the lowest number. If purchasing long term need to evaluate the preparation, the primers and where they are used, caulking, topcoat, trust,integrity of the company, their track record along with reference and down the line. While this is necessary is is neither easy nor fun, but then neither is a pre-mature repaint! Please Advise! Colorfully Yours, -- John Imhoff Imhoff Painting Company Direct: 651.687.9538 " So, moral of the story: if you want to go with Imhoff Painting, some words of advice (a) be a dumb consumer and assume that you'll take his one and only bid (b) don't use Angie's List or friends recommendations (c) be willing to be insulted and berated for your choices I think not.

The company and all employees were very courteous, neat, professional and punctual. I have no complaints on the quality of their work and attention to detail. While painting interior rooms, the team was sure to cover everything with plastic and tape and did a fantastic job of cleaning up after themselves. The whole process was quick and the house looks great.

Unbelievable service and follow through

Requested an estimate from the company to paint the exterior of our home. They showed up and when I indicated that we needed them to separate the west side of our home out on their estimate for insurance purposes, Mr. Imhoff quickly put his pen away and said I'm not interested in the job. He didn't even allow me to explain it was just a formality to so we could get the difference between the actual cash value claim and the replacement cost reimbursed from our insurance company. I wasn't asking him to perform insurance work as we were going to have the entire home painted, I just need the information to get reimbursed from my insurance company for actually having the work completed. It was a slam dunk for him but he was too short sided to get an explanation. He wasted my time and I would never consider doing business with him.

Beautiful results! Even the front porch looks like new! Can't wait to get started on the back deck!

Mary and John quickly responded to request for quotes. I had an immediate trust in John and his estimates. Mary provided color consultation, she is a dream to work with, she really listened to what I had to say and help me find hues in my target color ranges. During the job, Ben and Maher were continually checking in with us on what we wanted done and gave advice when requested to do so. There was no pressure. We trusted them to do an excellent job, and they did so. They have an excellent team of painters who truly care about your home as well as their work. We felt very comfortable having them in our home.

Terrible. They were very nice at first. When things went wrong(and they went very wrong), they walked away from the project and left us with huge problems. The only positive thing I can say about the company, is that their painters were very nice.

I WAS SURPRISED THAT THE COMPANY CALLED TO SCHEDULE AN EARLIER THAN EXPECTED START DATE. THE JOB WAS TO BE COMPLETED IN TWO DAYS BUT TOOK THREE. MARY WAS VERY NICE AND HELPFUL WHEN ASSISTING ME WITH COLOR SELECTION. I DID FEEL THAT BECAUSE THE JOB HAD STARTED EARLIER, I WAS RUSHED INTO MAKING A QUICK SELECTION. IT WAS NOT DISCLOSED TO ME THAT THERE WOULD BE AN ADDITIONAL FEE TO PAINT THE INTERIOR FACE OF THE GARAGE SERVICE DOOR NOR WAS IT DISCLOSED WHAT THE COSTS WOULD BE TO FIX A 2 X 2 SECTION OF THE FAMILY ROOM WALL. THERE WAS AN ADDITIONAL $300.00 ADDED TO MY BILL WHICH I FELT WAS QUITE HIGH. THE PAINTER WAS PROMPT, FRIENDLY AND VERY PROFESSIONAL. THE WORK SPACE WAS KEPT NEED EACH DAY. HE DID HOWEVER HAVE A HABIT OF LEAVING THE LIGHTS ON IN ROOMS OTHER THAN WHERE HE WAS WORKING. OVERALL THE COMPANY DID NICE WORK HOWEVER I DO FEEL THE PRICES WAS VERY HIGH. I WOULDN'T RECOMMEND THIS COMPANY TO SOMEONE LOOKING FOR A GENERAL PAINTER.

I AM SO PLEASED WITH THE QUALITY OF IMHOFF'S WORK! THEY ARE PROFESSIONAL, COURTEOUS, TIMELY AND VERY GOOD AT WHAT THEY DO. OUR PROJECT TOOK A LITTLE OVER A WEEK TO COMPLETE BUT EVERY THING WAS COVERED, DROP CLOTHS COVERED ALL OF THE FLOORS, PAPER WAS TAPED DOWN TO THE HARDWOOD KITCHEN FLOORS AND ALL WINDOWS AND TRIM WERE TAPED. THEY EVEN CHANGED THE LIGHT BULBS IN MY 2ND STORY LIGHT FIXTURES! TO BE FAIR, THEY ARE NOT INEXPENSIVE BUT YOU GET YOUR MONEY'S WORTH. I HAVE SINCE HAD THEM QUOTE ON PAINTING 2 BEDROOMS BUT WAS UNABLE TO AWARD THEM THE JOB BECAUSE I COULDN'T JUSTIFY THE PRICE AGAINST THE EASY SCOPE OF THE JOB. IF YOU HAVE A CHALLENGING JOB OR AN AREA THAT YOU REALLY WANT HANDLED WITH PROFESSIONAL 'KID' GLOVES, YOU WILL NOT BE SORRY YOU CHOSE IMHOFF!

BEN THE PAINTER WAS VERY PROFESSIONAL AND FRIENDLY. GAVE A HIGH PRESSURE, ''BETTER DO IT NOW'' SALES PITCH TO GET CEILINGS DONE - I CAVED INTO THE PRESSURE BUT THE ROOM LOOKS GREAT!

I HAD A VERY PLEASANT EXPERIENCE WITH THIS COMPANY, BOTH WITH THE OWNERS, MARY AND DOUG IMHOFF, AND THE PAINTER THEY SENT, CHRIS. THEY ARE VERY PROFESSIONAL AND PERSONABLE. I WOULD DEFINITELY RECOMMEND THEM.