We are a BPI certified company that specializes in insulation, and air-sealing. We are registered and certified to get you all major utility company rebates
Should have known better then to deal with a door to door saleperson basically casing the neighborhood. Basically told the guy several times over several week period that we were not interested finally relented after he went from intitially $1500 for the house and garage, to $1300 to finally $1000 for the house and garage. And telling us we would get a rebate from Minnesot Energy for $650. We looked online about the company found out that they are not one of the certified compmay to do this for Minnesota Energy at the time. Mention this to the saleperson who assured us that they are taking the training and will be on this list shortly. The key to why they were doing this and pushing so hard to get it done is there was a deadline of September 1st, after that date only the certified companies could do the work and able to qualify to get the rebate, ($650). Mentioned this to the saleperson again and he went off on some story about how after that date everything gets changed and they will have to do a lot of unecessary work to get it up to the code to get the rebate that is not needed and it woudl cost a lot more casue it would take a lot more time. Finally relented after seeing several neighbors doing it as well, even with the red sirens going off. They did fill out the paper work, after some back and forth about addiitonal info needed with Minnesota Energy, we finally got the okay about getting our rebate in the amount of $500,NOT the $650 amount that was thrown around and assured that we would receive. Minnesota Energy only reimbures in this instance for 50% percent of the work done, which of course was never mentioned to us at all at any time. The only additional information we needed to provided to Minnesota Energy was a copy of the check in the amount of $1,000 to get the rebate.
Description of Work: They provided additional insulation so that our house qualifed for the 5 star energy rating as well as a rebate from Minnesota Energy
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$1,000
Response from Elite Energy Efficiency
Customer did not submit paperwork correctly and did not contact me to ask for help. Out of hundreds of neighbors, and 1000's of other customers, he was they only one not to receive the correct rebate amount. Could have been a very easy fix I was very surprised by this review. This customer was extremely happy with our service and especially the price. It is very hard to give a customer continued service when they don't call and ask for help. Even though I completed all of the paperwork and even gave them an envelope, they still managed to submit the paperwork incorrectly. I also mentioned that if they needed any help or had issues with the rebate, they just needed to simply call me because we have an assigned rep through the rebate program. They received a lower rebate because they did exactly what they were informed not to do. This could have been very easily fixed. As far as being on the MER contractors list, we did complete the program by the deadline of Sept 1st 2013 but chose not to continue with the program and have our name added to the list. The new program and rebate requires a lot of extra work and requirements. If they were to do the work under the new program, the bid would have been a minimum $1800 and the rebate would have been the exact same. I made them an amazing deal at $1000 he even gave us some referrals. To me that does not sound like an unhappy customer.
Tracy P.
08/2013
5.0
insulation
+ -1 more
All parties were engaged, transparent, friendly, quick, clean and respectful. My service was ordered one day and provided the very next day. They also had all rebates organized for me...so easy!!!
Description of Work: Analyze energy efficiency, sealed leaks in the attic, added insulation to improve my home to 5 star.
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Service Categories
Insulation
FAQ
Elite Energy Efficiency is currently rated 3 overall out of 5.
Sunday: 8:00 AM - 9:00 PM
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 9:00 PM
Elite Energy Efficiency accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Elite Energy Efficiency offers free project estimates.
Yes, Elite Energy Efficiency offers eco-friendly accreditations.
No, Elite Energy Efficiency does not offer a senior discount.
No, Elite Energy Efficiency does not offer emergency services.
No, Elite Energy Efficiency does not offer warranties.
Elite Energy Efficiency offers the following services: Blower Door, Whole home Insulation, Air-Sealing