Response from Dixon's Home Services
***Update - upon learning of this clients problem, we immediately made arrangements to re-clean this member's windows at no charge. Upon follow up she indicated the windows were cleaned to her satisfaction. This is an example of our willingness to go the extra mile to always make every effort to satisfy the client. We are not always perfect, but if a member has an issue, simply contact the office and we will find a way to resolve it in a positive way. We have no idea if this member will update her review, but we have corrected the situation*** We are very sorry this member did not have a good experience, and this is our first time hearing about any problems. Our service is guaranteed, so we have apologized for the experience, and agreed with this member that we will redo her windows at no charge. It is our hope that the member will come back and update their review. If at any time a member has a problem, they need to contact our office so it can be resolved. Things don't always go right on every job, we are not perfect, but the reason members should select Dixon's is because we will make it right - guaranteed. Communication and problem resolution is a two way street. If members don't inform us of problems, then we won't be able to resolve them. This member never contacted us to address the situation. We completed the estimate within a day. The member waited two weeks to respond to the estimate and schedule service, which was scheduled within two weeks of her request. The work was requested in June, which is the busiest month of the year.