Response from Dixon's Home Services
We are always interested in receiving feedback from clients and prospects, however we do believe reviews should accurately reflect the facts. In this case, this member has not accurately reported the facts. This member requested gutter cleaning with gutters that had covers and we provided a written estimate within 1 business day of their request. Our estimate was not $400, our estimate was $322.50. The written scope of work we provided included removing the covers, cleaning the gutters, and then reinstalling the covers. That is the correct [Member Information Removed] to clean gutters with covers. While we are glad the member received great service from another company, we have no information as to what service the other company actually completed. Some companies will not remove the covers, they will use a hose or pressure washer to "clean" the gutters. By taking this shortcut the gutters don't actually get clean, but because the gutters have covers, it is very difficult for the homeowner to know if they gutters are clean or dirty. We also are fully insured and have only employees of the company complete the work. We have no idea if the other companies you contacted are similarly insured and if they use employees or subcontractors to complete the work. In the end, we are happy the member's project was completed to their satisfaction, we only wish they would have taken the time to provide honest feedback versus exaggerating and distorting the facts. Our long history of reviews from other members speaks volumes for the consistently high level of service and value we provide.