Details Residential Services

4.7(
498
)

House Cleaning, Carpet Cleaning, Window Cleaning,

... +3 more

About us

We clean houses, carpets, windows, gutters and much more! We are convenient, safe and guarantee your complete satisfaction. A clean, well-maintained home boosts your physical and mental health while protecting your largest investment. Established in 2001, we are now over 30 crews of full-time professionals that perform 20,000 cleanings per year. Crews are supported by a dedicated customer service team and quality assurance managers to assure smooth scheduling, consistent quality and fast issue resolution. Every team member is measured and rewarded on customer satisfaction.

Business highlights

18 years of trusted experience
LGBTQ+ Friendly
Se Habla Español
Eco Friendly

Services we offer

Recurring & One-Time House Cleaning. Move in and move out service. Carpet cleaning. Window & gutter cleaning.

Services we don't offer

Commercial

Amenities

Free Estimates
Yes
Senior Discount

5%

Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7498 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
9%
3
4%
2
4%
1
2%
Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Write a review

Filter reviews by category

Showing 451-475 of 498 reviews
kirk A.
05/2015
4.0
house cleaning, interior painters
  + 0 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Details Residential Services
Thanks for taking the time to submit this great report. Details Home Services has over 525 full-time recurring home cleaning customers (weekly, biweekly & every four weeks) When you combine our recurring cleanings with our one time deep cleanings we do over 10,500 cleanings per year. We run 15 teams per day, we have over 40 full time employees and carry workers comp, general liability and we are bonded. Accidents do happen, so make sure the company you hire to work in your home has all the proper insurances so you will be covered. Thanks again for submitting this great report.
Vince H.
05/2015
5.0
house cleaning, interior painters
  + 0 more
unknown
Description of Work: Team of 2 showed right on time and worked for 4 hours. Cleaning detail was the best we have seen.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Details Residential Services
Thanks for taking the time to submit this great report, we are glad to hear that you were happy with our cleaning service. The reason this cleaning went well was because of the notes we take on the front end of all our cleanings to ensure our customers understand what will be cleaned and that we set the right expectations on the front end. This customer took the time to go over the cleaning line by line, I have the notes that we discussed prior to the cleaning listed below. While it take more time on the front end to go through this process, it ensures we do the cleaning that our customers have requested. House Notes: 4000 SQFT 3 Level Home 5 Bedrooms 4 Bathrooms Main Floor: 1st Priority Entryway Stairway Living room Dining room 1/2 Bathroom Laundry room Kitchen Family room Upstairs: 2 Bedrooms Bathroom 3rd Priority Office Master bedroom Master bathroom 3rd Priority Walk-in closet - No Service Dressing room (Sink in the room) Basement: 2nd Priority Stairway 2 bedrooms Bathroom 1 Room (Divided by a wall) Special Notes: Team Arrival: 12:00 PM - 2:30 PM Estimated man-hours: 9 -14 (8 hour cap) Dust the baseboards and make sure to clean in the grooves on the 6 panel doors Don't clean the windows !No chemicals around the fish tank! Priority List: 1st Priority - Main level 2nd Priority - Basement 3rd Priority - 2nd floor Bathrooms 4th Priority - Remaining service rooms on the 2nd floor IF there's enough time after completed all other priorities. Upon Request Items: No upon request items
DOUG M.
05/2015
4.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$169
Response from Details Residential Services
thanks for taking the time to submit this report about are carpet cleaning service.
Patricia B.
05/2015
5.0
house cleaning
  + -1 more
great
Description of Work: vacuum, general cleaning. bathroom cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Details Residential Services
Thanks for taking the time to submit this great report. This member is one of our 525 full time recurring customers. Details Home Services sends out 15 cleaning teams per day, we have over 40 full time cleaners and 3 full time office staff. Details is a locally owned small business that was started in 2007 with one van and one cleaner, today we have 17 vans in our fleet.
Graham E.
04/2015
5.0
house cleaning, interior painters
  + 0 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$169
Response from Details Residential Services
Thanks for taking the time to submit this report. Just so the members know, this was for a carpet cleaning.
Anurag D.
04/2015
5.0
house cleaning, interior painters
  + 0 more
unknown
Description of Work: way better than my previous cleaners. Also like that they sent me a open survey asking for feedback so they can improve if I had any concerns
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Response from Details Residential Services
Thanks for taking the time to submit this report. After each of our cleanings we follow-up multiple times to make sure our customers are satisfied with our service. We want to know if you are not happy, and if you were not, we will make it right. We are not an eight time super service award winner because we run away from feedback, we ask for it. Feedback makes us better and we take it very serious! Thanks again for submitting this report.
Kerry F.
04/2015
5.0
handyman service
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$180
Sarah J.
03/2015
1.0
house cleaning
  + -1 more
I wish I knew.
Description of Work: They must think that it is a joke trying to schedule a cleaning. They told me when they could come and when I confirmed they said "sorry it's taken". Then we tried another day and they said "sorry it's already taken". This happened three times. By the last time, I knew that they were just laughing about the situation because I was getting frustrated. Good luck getting a cleaning with them.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Response from Details Residential Services
Dear Angie's List Members, we always respond to good reports and bad reports, see below. This report will not get a response since it is 100% untrue. Details Home Services
GARY H.
03/2015
5.0
house cleaning, interior painters
  + 0 more
unknown
Description of Work: cleaned house
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$135
Lisa P.
02/2015
4.0
house cleaning, interior painters
  + 0 more
unknown
Description of Work: general cleaning was fine.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
Response from Details Residential Services
Thanks for taking the taking the time to submit this report. We would like the members to know that when it come to "punctuality" for our recurring service we offer an AM option or PM option for your start time. The only start time that we can get really close on is the first house of the day, and that is an 8--8:20 am start time depending on diving conditions. On an average day we clean between 40--50 homes, sometimes a home requires more time and therefor the entire day gets a little off, that is why we provide customers that require a start time a "time window" for example, if you are the 2nd home on a rotation the Team should arrive between 10--11:30 am. Some times we get customers that cancel service the night before their scheduled cleaning and we have to contact all the other customers on that rotation letting them know their start time will be effected and make sure it works for them. As the owner and a customer, I wish we could pin point arrive times, however the reality is we can't. What we do really well is communicate with our customers on the font end as to what the expectations should be and if we need to make a change in our schedule due to issues that are out of our control. One the the investments we have made this year is a GPS/communication system. We now have the ability to see exactly where our Teams are throughout the day, and send them a message via a notebook. This investment will allow us to communicate with our customers in real time if we do have a timing issue with one of our 14-teams. Thanks again for taking the time to submit this report, we look forward to cleaning your home every four weeks. Details Home Services has over 40 full time employees. We offer health benefits, paid vacations and we pay our employees a living wage. We are also insured, bonded and do background checks on all of our employees that will be working in your home. We have also won the Angie's List Super Service award 7-years in a row. I tell our customers we have not won this award because we are perfect, we have won this award because we know who the customer is, and when there is an issue we take care of.
Linda S.
01/2015
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from Details Residential Services
Thanks for taking the time to submit this report. This member is an every four week recurring customer that lives in MPLS. Details Home Services has over 495 full time recurring customers. To be considered a recurring customer we would need to clean your home weekly, biweekly, every four weeks or every eight weeks on a set schedule. The cost for our recurring service is based on the size of your home and is a fixed rate, including tax. If you are looking for a one time cleaning, the cost is $33.00 per man-hour plus tax with a six total man-hour minimum. If you are looking for some pricing on either of these services you can call our office or go to our website and get an instant quote. Once you apply for an instant quote you will be sent some pricing and will also receive a call from our office so we can go over the information and make sure you understand the pricing that was sent to you. If your are looking to have your home cleaned and the carpets cleaned, we also offer discounted pricing for our carpet cleaning when you bundle it with a deep cleaning. Details Home Services is insured, bonded and we do back ground checks on all of our employees.
Al R.
12/2014
5.0
house cleaning
  + -1 more
good guys -very well
Description of Work: carpet
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Details Residential Services
Thanks for taking the time to submit this report for our carpet cleaning service.
Karen A.
12/2014
5.0
carpet cleaners, house cleaning
  + 0 more
Very satisfied.
Description of Work: Whole house carpet shampooing
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Details Residential Services
Thanks for taking the time to submit this report. This member took advance of our one call does it all. We did a deep cleaning and a carpet cleaning. Why would you call two companies and try to coordinate the timing when you can call Details Home Services and we can clean your home and your carpets on the same day.
Thomas E. S.
12/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: House cleaning, they come every 4-weeks and do a very good job and I would recommend them to friends.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from Details Residential Services
Thanks for taking the time to submit this report. This member is a recurring cleaning customer in St. Paul. Details Home Services is the largest home cleaning company in Minnesota. We have over 490 full time recurring customers though-out the entire Twin Cities. We also offer carpet cleaning, window cleaning, gutter cleaning and interior painting. We are locally owned and have been in business for over 8-years.
Patrick F.
12/2014
4.0
house cleaning
  + -1 more
unknown
Description of Work: They were prompt and professional. I was disappointed that the stairs didn't look better. Everywhere else looked good.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$280
Response from Details Residential Services
Thanks for taking the time to submit this report. Just so the members know, not all stains will come out and if you have heavy traffic areas that have not been cleaned before it is tough to get them to come completely clean. We will do our best to get stains out and clean heavy traffic areas, however we can't guarantee the results. If for some reason we do a poor job, we will come back and redo the job, no questions asked, that is our guarantee. Thanks again for submitting this report.
Linda H.
12/2014
4.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$169
Response from Details Residential Services
Thanks for taking the time to submit this report. This member purchased 6-rooms of carpet cleaning for $169.00. Details Home Services also offers home cleaning, window cleaning, gutter cleaning and interior painting.
Elizabeth W.
12/2014
5.0
house cleaning
  + -1 more
.
Description of Work: We used Details Residential Services for a whole-house, top-to-bottom, deep clean as we were moving out of the house a few days later and wanted to leave it in good shape. They cleaned inside cabinets throughout, all floors, baseboards, etc. -- absolutely everything, and they did a fantastic job. Hard-working, professional, punctual, courteous, and very thorough. I will definitely hire them again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Elizabeth W.
12/2014
5.0
carpet cleaners, house cleaning
  + 0 more
.
Description of Work: Cleaned carpet in hallways, 2 bedrooms, and sunroom thoroughly and professionally. Showed up on time, very courteous and professional person who worked hard and did a great job. Carpets were vastly improved and helped us feel that our house was looking its best just before we put it on the market. Excellent job. This company is great!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$169
Response from Details Residential Services
Thanks for taking the time to submit this report. This member purchased 6-rooms of carpet cleaning for $169.00.
Wayne H.
12/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Class act, on time, very professional, followed up with a call to determine customer satisfaction. When I asked them to come out and do one room over there was no hesitation. Again, first rate service and follow-up.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
ANDREW H.
12/2014
5.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: One time full house cleaning and carpet cleaning. They were very complete and efficient.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elizabeth M.
10/2014
5.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: Cleaned carpets in my entire townhouse before I moved in.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$250
Response from Details Residential Services
Thanks for taking the Time to submit this great report. Details is a 6 time super service award winner for our home cleaning service. Our goal in 2015 is to become a Super Service award winner for our carpet cleaning business. Customer service in #1 at Details Home Services.
Sue G.
10/2014
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Details Residential Services
Thanks for taking the time to submit this great report, We are happy to hear you loved our service.
Raleigh K.
10/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Absolutely a superb job! Will bring them back for the holidays cleanup!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Details Residential Services
Thanks for taking the time to submit this great report. We are always happy to hear when we have exceeded our customers expectations. Details Home Services is a six time Angie's List Super Service Award Winner, not because we are perfect, its because we understand what real customer service is. Details Home Services offers home cleaning, carpet cleaning, window cleaning, a handy-man service and interior painting. Once call does it all at Details Home Services. If you are looking for a company that takes care of its most valuable assets, then you have found it. We offer a living wage, health benefits and paid vacations to all our employees. You get what you pay for when you hire Details home Services.
Cindy K.
10/2014
5.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: They cleaned the carpets in 6 rooms and gladly added additional stairs and hallway. |I was very happy with the service!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$169
Response from Details Residential Services
Thanks for taking the time to submit this great report. We are glad to hear you were happy with our carpet cleaning service.
Brenda L.
10/2014
2.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: I purchased this service through Angie's List Deal of the Day. Carpet cleaning for up to 6 rooms. The carpet technician finished the service quickly. However, after he left it became apparent that a light colored streak had been left down the middle of my hallway - like he only cleaned the middle and nothing else. The rest of my carpets had mottled spots left on them that hadn't been there before the service. I have my carpets cleaned yearly and have never seen anything like this. | |They did send out people to fix the hallway issue, but in reality I should have had them redo all the carpets. I cannot recommend this company.
Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$169
Response from Details Residential Services
Thanks for taking the time to submit this report. This customer did contact us after her carpet cleaning indicating that there was a light colored streak down the middle of her hallway. We went back out to the customers home ASAP without question. When our cleaner arrived the customer pointed out what she thought was streak, what it was, was a shadow. Our cleaner just redid the entire area without question. After redoing the area it looked exactly as it did before we redid it. We take detailed notes on all our carpet cleanings in the event something like this happens so we can verify we did the job that was expected. We would never clean potions of a hall, if you understand carpet cleaning it would be impossible to miss the entire center area of a hall right down the middle, it is much easy to miss a corner. This is the first we have heard about "mottled spots" so we can not address that. We are sorry you did not have the positive experience we want all our customers to have. The fact that we came back to this customer home ASAP, redid the area she pointed out should tell you what type of company we are. Things can get missed, the difference is when you hire Details, we stand behind out work. Thanks again for submitting this report, we only wish we could have received a report based on the actual results and the fact that we redid the hall even though it was a shadow.

Contact information

2117 Cliff Drive, Eagan, MN 55122

http://www.detailsservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Bonded
Insured
No License Required for Trade
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Carpet Cleaning,
Window Cleaning,
Upholstery Cleaning,
Gutter Cleaning,
Oriental Rug Cleaning

FAQ

Details Residential Services is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Details Residential Services accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Details Residential Services offers free project estimates.
Yes, Details Residential Services offers eco-friendly accreditations.
No, Details Residential Services does not offer a senior discount.
No, Details Residential Services does not offer emergency services.
No, Details Residential Services does not offer warranties.
Details Residential Services offers the following services: Recurring & One-Time House Cleaning. Move in and move out service. Carpet cleaning. Window & gutter cleaning.
Commercial

Contact information

2117 Cliff Drive, Eagan, MN 55122

http://www.detailsservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM