Details Residential Services

The team was on time. We did a walkthrough of the house and pointed out some areas that needed extra attention. They went straight to work and didn't stop for 5 hours straight. They asked me to do an inspection upon finishing and everything was just perfect.

Overall everything went exactly as hoped. very nice professional people eager to please. asked them to use our wood cleaner as long as they were already cleaning our wood blinds and they accepted these type little requests with a smile. carpets were vacuumed well, wood floors cleaned with water and vinegar as requested and everything dusted and cleaned. great job in the bathrooms as well. Update. I have been using Detail for a number of months on a regular basis. Yesterday when they finished cleaning, my wife was unhappy at how they dusted and cleaned the master bedroom. I wrote Mike to tell him that this was a first. i heard back from him within 5 minutes, and within 30 minutes the cleaner was back at my home redoing my bedroom. Lets face it, when was the last time you had service like this? how many people are there like Mike that takes this much pride in service and reputation? Everybody makes mistakes. everybody has letdowns. But how they handle them is the true sign of service. Mike has proven this to me.

I am very pleased with their services. I like that they always show up. I don't really have any problems with them right now. The quality of their work is good, and the pricing is reasonable.

They are impeccable at communication, they do whatever I ask, and the owner is committed to his work. I think they are more expensive than other services, but I feel like I can trust him. They are just what their name says: they are about the details. I will absolutely continue using them.

I was lucky to get a cancellation so that within the same week I was able to get my appointment. I never used this sort of service before. I let them in in the afternoon and then left (giving them the key) after I briefly mentioned what not to worry about. It was a two person team, they were very pleasant. They followed my special instructions. The estimate was near 150 and though they faced some special challenges and put in significant extra time (I know because I called them and they were still at it), they decided to stay within the estimate (a wise business decision). There were no soap smells which means they used green cleaners as promised and some areas were cleaner than they've ever been. The floors were dry which means they were careful not to let the wood get too wet. It is a large apartment (they called it a condo) and I consider it a good deal. He offered a better deal if I could commit to future cleanings but I wasn't comfortable with that having never used such a service before. I will probably use them again for move out. If you know you will need some periodic service, ask for the better deal. They only thing I would have them change is to consider offering to do spot carpet cleaning as part of the service.

Details Residential Services is the best house cleaning service I have ever had. Their owner responded very quickly to my initial inquiry, stays in touch and is very easy to reach. The people who clean my house are very courteous and reliable, plus exceptionally thorough. The leader of the team for my house has always been the same and knows my house. If I need to be downstairs when they begin, they start upstairs, and vice versa. Most importantly, I come home to find all the "details" cared for and in fact more than I anticipated. They are entirely flexible and attentive to the special items I ask for each time. They also take care of things I don't even anticipate. For instance, this morning I left clean sheets on the chair in my guest bedroom. I had guests arriving later that evening and planned to remake the bed when I returned from work. When I returned home to my totally clean home, and then completed cooking dinner for my guests, I went into the bedroom to put the clean sheets on the bed. I couldn't find them - until I looked under the quilt and found that my Details crew had changed the bed. I hadn't anticipated that, but can't say how much I appreciated it. I had worked all day, gone shopping, cooked and then wnet upstairs to change the bed - and it was already done! I didn't ask or expect it, it was simply done. My hardwood floors are cleaned just as I ask, and when I ask for anything special, it's done. Details Residential Services is a wonderful service and the crews are just wonderful.

Great job! We have two dogs that shed A LOT and they did a great job with cleaning the floors. We have used several cleaning companies in the area and they did a wonderful job and were actually quite a bit cheaper than others we have used. We are planning to continue our service on a monthly basis.

I wish I could agree with the other glowing reviews here (which is why I started with Details in the first place), but I feel the service I received was not consistent or detailed enough for the price. Such as, windowsills dusted one time, left dusty the next, bathtub and kitchen sink cleaned on only 3 sides with visible ring/dirt left on the uncleaned side, a wad of hair left on bathroom floor, visible dirt and gravel (and once, dog kibble) left on kitchen floor. Mike is very nice and highly responsive; when I pointed out a couple of the problems, he was quick with an offer to have the team come back. When I declined, he gave me a discount on the next cleaning. He also offered to have the come back and do a whole house cleaning for no charge when I advised him I was discontinuing their service, which I also declined.

I had a treadmill delivered. I needed to move the 315 pound treadmill to out basement, set it up, and remove our old one. I was fairly panicked about how to do this and coordinate the timing with the lease impact on our family. Mike volunteered to help us get it off of the truck, he arranged for Ian to come to our home. When I returned from work, the new treadmill was set up and the old was neatly arranged in an out of the way area of the garage. There was no mess, no evidence that anyone had been in my home and certainly no evidence that a 315 pound piece of equipment had been lugged around! It was timely and perfect.

I got a prompt appointment due to cancellations for Christmas Eve. Two Hispanic cleaners, a male and a female, arrived and did the job. The quality of the work was excellent. However, they seemed slow. There was an odd situation where the male seemed to be in the bathroom and it seemed to be locked--maybe he was going to the bathroom but somehow it seemed odd to me. After 2.75 hours, I indicated to them I had to go in 45 minutes and they hadn't gotten to my priority items, such as vacuuming. They then hustled for the remaining time and got 75% of the priority items done. Overall they did an excellent job however. I also got a 5% discount due to "Angie's List."

Details cleaned all of the carpets and upholstry in my house. Some of my carpets were heavily stained due to my cat, but they looked brand new after the cleaning. I was able to get the estimate and arrange the cleaning with Mike, the owner, by e-mail. I am also a housecleaning customer, so Details was able to use their key to my house and do the job while I was at work. This made getting the job done very easy without me having to take time off from work to get an estimate or let them in to do the work.

I FOUND "DETAILS" ON ANGIE'S LIST AND CHOSE THEM BECAUSE OF THEIR LOCATION AND HIGH RATINGS. MY CORRESPONDENCE WITH MIKE,THE OWNER WAS THROUGH EMAIL. THAT MADE MY PLANNING VERY EASY. MIKE WAS ALWAYS QUICK TO RESPOND AND WAS VERY CLEAR AND THROUGH WHEN ANSWERING MY QUESTIONS AND CONCERNS. EVERYTHING WENT AS PLANNED. HIS CREW WAS PROMPT AND PROFESSIONAL. THE HOUSE LOOKED, SMELLED AND FELT VERY CLEAN. MY MOTHER IS VERY PROUD OF HER NEWLY SPIFFED UP TOWNHOUSE AND WE HAD A WONDERFUL THANKSGIVING IN HER HOME.

Mike coordinates critical services that we all want done well, but don't do. Thorough cleaning done on a routine basis; done professionally, timely, and fairly priced. He works with experts in various fields that fall under the 'umbrella' of Residential Services. The people who work with him are also friendly, accountable, and professional. My husband and I are enjoying more of our life, without feeling burdened with tasks that we no longer want to, or can't, do.

Very well. On very short notice I needed the duplex cleaned prior to move-in. Details was the first to respond to my request and happened to have an opening in their schedule. The cleaners called and we coordinated times and they arrived on time. They were hard working and did a very nice job - after they were done, the duplex was ready to have everything moved in. I am very pleased with their work.

I decided at the last minute that I needed to have my house deep cleaned prior to putting it on the market. Mike was able to give me a general idea of what it would cost. He sent a detailed list of items that they typically provide. He asked for additional items and followed up to make sure they had everything they needed. The crew came and cleaned on time, on very short notice and did a great job. I was extremely happy.

I hired them on a bi-weekly basis. Mike came out and gave me an estimate and went through everything they would do on a weekly basis and what would be on a rotating basis (ceiling fans, etc.). His response time was immediate. I left a message on a Saturday morning that I was interested in getting an estimate, thinking I would hear back on Monday, but he called that same morning and we made an appointment to have him check out the house. We have a 3-bedroom tri-level house with mostly hardwood floors. He was very thorough in his explanations, emailed me the estimate, I emailed him back saying I would like to be on the schedule. He sent me a packet of information (how to prepare your house, etc., and a certificate of insurance) right away. The cleaners did an excellent job. Our floors really shine and look terrific ... also our bathrooms. Mike's company also does other jobs for homeowners, and I have hired them to do our windows, so another report will be coming in June. If they do as good a job as the cleaners, I will be very happy. Incidentally, my daughter has hired them to clean her house also and is very pleased. I'm sure she would ditto everything I have said here.

Excellent customer service and responsiveness from the owner. The cleaner was nice, timely and concientious. I would recommend this company.

They had cleaned my house about 4 times. Overall I would say they were "ok" but nothing spectacular for the high cost of their service (I have a very small, 1 bath home in SLP). I didn't have them come back after I came home @ 5PM and they were just finishing up (1 individual). He didn't clean out the bathroom sink, our glass table in the lr was filthy, etc. But the worst thing was that I discovered this individual had opened up some of my personal items. I contacted the owner via email and he insisted that this individual had been let go and offered to clean my house free the next week. However, the owner only communicated with me via email, which I thought was very unprofessional (if I had an employee that did this to one of my customers I would have phoned them immediately). Furthermore, how do I know this wouldn't happen again? Personally he shouldn't have charged me for my last cleaning.

They are very professional. They are very detailed in their cleaning. Mike, who is the owner, is very easy to work with and flexible. They would always accomodate my needs.

They do the vacuum dust, clean the kitchen and the bathroom when they come out. They are good and they do a good job of cleaning the house. They are prompt and they get the things done on time. Their cost is as much as we want to spend so its been a good relationship.

They do a better job of cleaning than the other company I used earlier. They do a very good job. They respond well to things we tell them and they keep up with that every two weeks. Basically, they clean up to our standards.

Great company to deal with. A reminder e-mail is sent on Friday before our Monday cleaning date. The crew arrives promptly, cleans carefully including under furniture. The biggest Wow" was when I asked for someone to clean our gutters- they had someone come and clean them on a Sunday of a holiday weekend. It was amazing service! Great to deal with. I am considering giving them other business, like carpet cleaning and windows. Very professional.

I put my house on the market and they sent a team of a couple of people to clean my house and get it ready to put on the market. The owner is fairly straight forward, easy to get along with and arranged in short notice to have someone out to do the cleaning work for me. However, when the two cleaners came, the quality of the work that they provided, I basically had to follow after them and sort of point out the areas that they had not really completed in a very detailed way. In addition at the end of the day they sat in my driveway with their car on for few minutes and when he sent me the bill what I found was he takes the time off of their GPS system that in their car. So, while they were sitting in their car the clock was ticking and it was my time. When I said to him that they left at 3 O?clock, he said that the GPS system says that they didn?t leave until around 3:30, then I told him that they sat in my driveway for half an hour. I basically said to him that I don?t believe if that is what I should pay you and he readily agreed to adjust the charges. But, in his defense he did say, you followed up after these people and if I had known that you had really wanted as thorough a cleaning as you said, I probably would have charged you more initially. I answered him that everyone does spotless cleaning when you have to put it on the market, so, he got a little defensive, but, we were able to workout. I probably would not use him again just because I know that I had to follow those people around to get the cleaning done properly. They were always punctual, responsive and right on time. It is just the quality of the work that did not work well for me.

I needed a move out clean for my duplex, as the tenants left it uncleaned. Mike came through with last minute service- on a Sat. Everything he described happened exactly as he promised it would. Eddie and Jorge did a superb job, really the most thorough cleaning I have ever seen from any cleaning service. They also did everything I asked them to do, rather than say,"We don't do that", as many cleaners say. They were professional, on time, friendly, and REALLY deep cleaned.

I have never used a cleaning service before but found it necessary as I was recovering from foot surgery which necessitates using crutches or a wheelchair. I called Mike at Details on a Monday and scheduled service for the following Saturday. Mike was responsive, answered all my questions, and provided me with a cleaning checklist and proof of the company's insurance. Miquel arrived promptly at 8 am on Saturday. He reviewed what they typically did and asked me if I had any special requests. He worked continually from 8 am to 6:30 - 10-1/2 hours. Mike estimated it would take 9 hours, but Miquel told me that one of the wood floors upstairs was sticky with some type of residue and he needed to scrub it by hand. He was thorough, meticulous, organized, and unobtrusive while where. He checked in periodically with me and I also asked him to make one of the beds and carry laundry down into the basement for me. The cleaning products used had a nice clean smell, but not overpowering. The kitchen cabinets looked great after cleaning. He even cleaned out the coffeemaker and filled it with water and beans for the next time I needed it. The floors and faucets sparkled after he was finished, and it feels great to once again have a clean house. Before leaving, Miquel did a final check in to make sure everything was satisfactory.